Method of and system for providing network-initiated multilingual operator assistance

Patent 6205215 Issued on March 20, 2001. Estimated Expiration Date:

July 1, 2018. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

Abstract Claims Description Full Text

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Inventor

Dombakly, George

Assignee

MCI Communications Corporation

Application

No. 108450 filed on 07/01/1998

US Classes:

379/223, With operator assistance379/88.05, Multilingual system or operation379/91.01, Credit authorization379/265.02, Automatic call distributor (ACD) system379/265.12, Based on agent's skill (e.g., language spoken by agent)379/309Call distribution or queuing

Examiners

Primary: Tsang, Fan
Assistant: Hoosain, Allan

International Classes

H04M 001/64
H04M 011/00
H04M 003/00

Abstract

A method of and system for processing calls from a first country having a first national language to a second country receives a request to complete a call from the first country and determines if the call cannot be completed as dialed. If the method determines that the call cannot be completed as dialed, the method forwards the call to an operator who can speak the first national language for assistance.