Persistent client state in a hypertext transfer protocol based client-server system
Method for generating code for modifying existing event routines for controls on a form
Mechanism to control and use window events among applications in concurrent computing
System and method for retrieval of hyperlinked information resources
Technique for obtaining and exchanging information on wolrd wide web
Interface for user/agent interaction
System and method for securely accessing information from disparate data sources through a network
Generic user authentication for network computers
Synchronization in video conferencing
Hyperlinking time-based data files
ApplicationNo. 850532 filed on 05/02/1997
US Classes:709/204, COMPUTER CONFERENCING709/202, Processing agent709/203, Client/server709/205, Cooperative computer processing709/206, Demand based messaging709/217, REMOTE DATA ACCESSING709/219, Accessing a remote server709/227, COMPUTER-TO-COMPUTER SESSION/CONNECTION ESTABLISHING709/228, Session/connection parameter setting709/230, COMPUTER-TO-COMPUTER PROTOCOL IMPLEMENTING715/514, Hierarchical control715/753Computer conferencing
ExaminersPrimary: Asta, Frank J.
Assistant: Jaroenchonwanit, Bunjob
International ClassesG06F 013/38
AbstractIn a communications arrangement, a computer user accesses a server system to seek customer service over the World Wide Web (WWW). The server system assigns a customer service agent (CSA) to communicate with the user to realize the customer service. In a customer service session, the user and CSA may collaboratively browse hypertext markup language (HTML) documents at different uniform resource locators (URLs) to obtain relevant information. However, in accordance with the invention, the version of each document presented to the user may be different from that presented to the CSA. In particular, the CSA version contains proprietary information which is excluded from the user version.