Method and system for managing computer systems

Patent 6026500 Issued on February 15, 2000. Estimated Expiration Date:

May 13, 2017. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

Abstract Claims Description Full Text

Patent References

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Inventors

Assignee

Electronic Data Systems Corporation

Application

No. 855081 filed on 05/13/1997

US Classes:

714/26Artificial intelligence (e.g., diagnostic expert system)

Examiners

Primary: Beausoliel, Robert W. Jr.
Assistant: Elisca, Pierre E.

Attorney, Agent or Firm

Foreign Patent References

0 295 426 EP 12/12/1988
WO 96/31035 WO 10/12/1996

International Classes

G06F 011/00
200.49

Abstract

According to one aspect of the invention, a method of managing a computer system includes receiving event information at a Tivoli Enterprise Console (130), the event information associated with the computer system. The method also includes receiving a command to provide a portion of the event information to a help desk application program and automatically providing the event information in a format readable by a ServiceCenter help desk application program (230) in response to receiving a command to provide a portion of the event information to a help desk application program.