800 number callback

Patent 5761289 Issued on June 2, 1998. Estimated Expiration Date:

August 13, 2016. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

Abstract Claims Description Full Text

Patent References

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Inventor

Keshav, Srinivasan

Assignee

AT&T Corp.

Application

No. 700719 filed on 08/13/1996

US Classes:

379/210.01, Reserved call (e.g., return call, call back, scheduled call, reestablished call)379/142.01, RECEPTION OF CALLING INFORMATION AT SUBSTATION IN WIRELINE COMMUNICATIONS SYSTEM379/142.06, Matching and retrieving stored caller ID information from a database379/207.03, Time (e.g., time of day, expiration of time period, time zone, date)379/207.1, Expiration of predetermined time period379/266.06, Estimating or reporting waiting time379/309Call distribution or queuing

Examiners

Primary: Hong, Harry S.

International Classes

H04M 003/42
H04M 001/57
H04M 003/48
H04Q 003/64

Abstract

A method and system for handling incoming calls when no destination stations are available. When an incoming call from an originating station is received, it is determined whether a destination station is available. If a destination station is not available, a telephone number of the originating station is stored, Shortly before its current call is concluded, a destination station indicates its approaching availability. Responsive to this indication, an outgoing call is placed to the originating station. If the originating station does not answer the outgoing call within a predetermined time, the outgoing call is terminated and rescheduled. If the originating station answers the call within a predetermined time, the outgoing call is connected to the available destination station.