Patent ReferencesAutomatic call back system and method of operation Automatic call returning method for call distributor with message record capability ACD arrangement for automatically returning a call at a time specified by the original caller Automatic customer call back for automatic call distribution systems International priority calling system with callback features Method of completing a telephone call in a telephone system Call sharing for inbound and outbound call center agents System and method for predictive outdialing System and method for an improved predictive dialer Patent #: 5570419 InventorAssigneeApplicationNo. 700719 filed on 08/13/1996US Classes:379/210.01, Reserved call (e.g., return call, call back, scheduled call, reestablished call)379/142.01, RECEPTION OF CALLING INFORMATION AT SUBSTATION IN WIRELINE COMMUNICATIONS SYSTEM379/142.06, Matching and retrieving stored caller ID information from a database379/207.03, Time (e.g., time of day, expiration of time period, time zone, date)379/207.1, Expiration of predetermined time period379/266.06, Estimating or reporting waiting time379/309Call distribution or queuingExaminersPrimary: Hong, Harry S.International ClassesH04M 003/42H04M 001/57 H04M 003/48 H04Q 003/64 AbstractA method and system for handling incoming calls when no destination stations are available. When an incoming call from an originating station is received, it is determined whether a destination station is available. If a destination station is not available, a telephone number of the originating station is stored, Shortly before its current call is concluded, a destination station indicates its approaching availability. Responsive to this indication, an outgoing call is placed to the originating station. If the originating station does not answer the outgoing call within a predetermined time, the outgoing call is terminated and rescheduled. If the originating station answers the call within a predetermined time, the outgoing call is connected to the available destination station.Field of SearchCall distribution or queuing | |