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US Patent 5761289 - 800 number callback
US Patent Issued on June 2, 1998
Estimated Patent Expiration Date:
August 13, 2016Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.
Estimated Patent Expiration Date:
August 13, 2016Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.AbstractA method and system for handling incoming calls when no destination stations are available. When an incoming call from an originating station is received, it is determined whether a destination station is available. If a destination station is not available, a telephone number of the originating station is stored, Shortly before its current call is concluded, a destination station indicates its approaching availability. Responsive to this indication, an outgoing call is placed to the originating station. If the originating station does not answer the outgoing call within a predetermined time, the outgoing call is terminated and rescheduled. If the originating station answers the call within a predetermined time, the outgoing call is connected to the available destination station. | InventorAssigneeApplicationNo. 700719 filed on 08/13/1996US Classes:379/210.01, Reserved call (e.g., return call, call back, scheduled call, reestablished call)379/142.01, RECEPTION OF CALLING INFORMATION AT SUBSTATION IN WIRELINE COMMUNICATIONS SYSTEM379/142.06, Matching and retrieving stored caller ID information from a database379/207.03, Time (e.g., time of day, expiration of time period, time zone, date)379/207.1, Expiration of predetermined time period379/266.06, Estimating or reporting waiting time379/309Call distribution or queuingField of Search379/309Call distribution or queuingExaminersPrimary: Hong, Harry S.US Patent References5155761, Automatic call back system and method of operationIssued on: 10/13/1992 Inventor: Hammond5181236, Automatic call returning method for call distributor with message record capability Issued on: 01/19/1993 Inventor: LaVallee, et al.5185782, ACD arrangement for automatically returning a call at a time specified by the original caller Issued on: 02/09/1993 Inventor: Srinivasan5311574, Automatic customer call back for automatic call distribution systems Issued on: 05/10/1994 Inventor: Livanos5311583, International priority calling system with callback features Issued on: 05/10/1994 Inventor: Friedes, et al.5406616, Method of completing a telephone call in a telephone system Issued on: 04/11/1995 Inventor: Bjorndahl5519773, Call sharing for inbound and outbound call center agents Issued on: 05/21/1996 Inventor: Dumas, et al.5553133, System and method for predictive outdialing Issued on: 09/03/1996 Inventor: Perkins5570419System and method for an improved predictive dialer Issued on: 10/29/1996 Inventor: Cave, et al. International ClassesH04M 003/42H04M 001/57 H04M 003/48 H04Q 003/64 |
