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Methods and apparatus for activating telephone services in response to speech

Patent 5719921 Issued on February 17, 1998. Estimated Expiration Date: Icon_subject February 29, 2016. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

Patent References

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Inventors

Assignee

Application

No. 609029 filed on 02/29/1996

US Classes:

379/88.01, Voice activation or recognition379/88.02, Voice verification (e.g., voice authorization, voiceprint, etc.)379/88.04, Voice controlled message management379/189, Fraud or improper use mitigating or indication (e.g., "blue box", "black box")379/199, At substation379/216.01, Abbreviated dialing or direct call (e.g., hot line)379/361, Electronic (e.g., tone generator)704/246, Voice recognition704/270.1, Speech assisted network704/275Speech controlled system

Examiners

Primary: Hong, Harry S.

Attorney, Agent or Firm

International Classes

G10L 009/08
H04M 001/30
H04M 001/66
H04M 003/42

Abstract

Methods and apparatus for activating telephone services in response to speech are described. A directory including names is maintained for each customer. A speaker dependent speech template and a telephone number for each name, is maintained as part of each customer's directory. Speaker independent speech templates are used for recognizing commands. The present invention has the advantage of permitting a customer to place a call by speaking a person's name which serves as a destination identifier without having to speak an additional command or steering word to place the call. This is achieved by treating the receipt of a spoken name in the absence of a command as an implicit command to place a call. Explicit speaker independent commands are used to invoke features or services other than call placement. Speaker independent and speaker dependent speech recognition are performed on a customer's speech in parallel. An arbiter is used to decide which function or service should be performed when an apparent conflict arises as a result of both the speaker dependent and speaker independent speech recognition step outputs. Stochastic grammars, word spotting and/or out-of-vocabulary rejection are used as part of the speech recognition process to provide a user friendly interface which permits the use of spontaneous speech. Voice verification is performed on a selective basis where security is of concern.

Other References

  • G. Vysotsky, "VoiceDialing--the first speec recognition based telephone service delivered to customer's home", 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, Kyoto, Japan, Sep. 26-27, 1994
  • D. Lubensky, A. Asadi, and J. Naik, "Connected digit recognition using connectionist probability estimators and mixture-Gaussian densities", ICSLP-94, Yokohama, Japan, Sep. 18-22, 1994
  • J. Naik, "Field trial of speaker verification service for caller identification in the telephone network", 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, Kyoto, Japan, Sep. 26-27, 199
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