Automated telephone operator services
December 30, 2014. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesAutomatic speech recognition to select among call destinations Gated shift register Method and apparatus for downloading speech files Automated operator assistance calls with voice processing Telephone answering method and device providing outgoing message in a selected language Method and apparatus for the billing of value-added communication calls Automated order entry recording method and apparatus Interactive call distribution processor Method and apparatus for performing an automated collect call Telephone network credit card calling apparatus and method of operation to determine validation and fraudulent use of credit cards in placing telephone calls Inventors
AssigneeApplicationNo. 219577 filed on 03/29/1994US Classes:379/88.18, Interacting voice message systems379/88.06, Language selection379/88.22, Message management379/127.05, Billing option selection379/214.01, Secretarial or answering service379/218.01, Automatic directory service (e.g., on-line)379/223, With operator assistance379/265.02Automatic call distributor (ACD) systemExaminersPrimary: Tsang, FanInternational ClassesH04M 001/64H04M 003/50 AbstractA system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing services are sought is routed through a telephone network to an automated operator facility. The call is accompanied by certain parameters which are indicative of the characteristics of the call. A menu of available automatic services is presented to the caller and the caller's selection from the menu is then received by the automated facility. The call parameters are used to retrieve a record containing customization features, preselected by a subscriber, which are those to be used in providing the particular service selected from the menu by the caller. The call is then automatically processed in accordance with the preselected customized features to provide the selected operator servile. During a call session the caller may dynamically select certain features such as the language in which the interactive portions of the call processing will be conducted.Other References
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