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Network based knowledgeable assistant

Patent 5652789 Issued on July 29, 1997. Estimated Expiration Date: Icon_subject September 30, 2014. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

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More ...

Inventors

Assignee

Application

No. 316635 filed on 09/30/1994

US Classes:

379/201.01, SPECIAL SERVICES379/88.22, Message management379/212.01Call transfer

Examiners

Primary: Zele, Krista M.
Assistant: Weaver, Scott L.

Attorney, Agent or Firm

International Class

H04M 003/42

Abstract

A method implemented by a computer-based electronic assistant to receive and manage incoming calls to a subscriber including the steps of receiving an incoming call to the subscriber from a caller; establishing a first connection between the electronic assistant and the caller; establishing a second connection between the electronic assistant and the subscriber; over the second connection, electronically notifying the subscriber of the incoming call; in response to receiving a call accept command from the subscriber over the second connection, linking the caller and the subscriber so that they may communicate with each other; upon linking the subscriber to the caller, switching the electronic assistant to a background mode in which said electronic assistant continues to monitor the subscriber over the second connection while the subscriber is linked with the caller; and in response to receiving a summoning command, switching the electronic assistant into a foreground mode, wherein the electronic assistant when in its background mode responds to a first set of commands including at least the summoning command and when in its foreground mode responds to a second set of commands where the second set of commands is larger than the first set of commands.

Other References

  • Article entitled "WordPerfect: New Telephony Features Boost Office", WordPerfect Office Techbrief, 1994 Info-World Publishing Company, vol. 10, Issue 2, pp. 2-3
  • Schmandt et al., "Phone Slave: A Graphical Telecommunications Interface", Proceedings of the SID, vol. 26/1, 1985 pp. 79-82
  • Schmandt et al., "A Conversational Telephone Messaging System", IEEE Transactions on Consumer Electronics, Aug. 1984, vol. CE-30, No. 3, pp. xxi-xxiv
  • Article by Chris Schmandt entitled, "Phoneshell: the Telephone as Computer Terminal" pp. 373-382, Proceedings of ACM Multimedia '93 Conference, 1993
  • Brochure from Bellcore Technology Licensing entitled "The Electronic Receptionist--A Knolwedge-Based Approach to Personal Communications" pp. 1-8 (1994)
  • Article by Eric Thich Vi Ly entitled, "Chatter: A Conversational Telephone Agent" submitted to Program in Media Arts and Sciences, at the Massachusetts Institute of Technology, Jun. 1993, pp. 1-130
  • Copy of International PCT Report dated Mar. 20, 1996
  • Schmandt et al., "A Conversational Telephone Messaging System," Consumer Electronics, 30 (1984)
  • Schmandt, "Phoneshell: the Telephone as Computer Terminal," ACM Multimedia, 373-382 (1993)
  • "WordPerfect Office Telephone Access Server," WordPerfect Office Techbrief, 10:1-3 (1994)
  • "The Electronic Receptionist, A Knowledge-Based Approach to Personal Communications," Bellcore, 1-8 (1994
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