System and method for transmitting messages to a telephone set through the subscriber's line in a telephone system
Telephone station set
Telephone system with customized central message center
Multilocation queuing for telephone calls
Public telephone interface and method of operating the same
Queuing trigger in call processing
Method and apparatus for handling incoming telephone calls
System for managing a hold queue
Automated voice system for improving agent efficiency and improving service to parties on hold
ApplicationNo. 543513 filed on 10/16/1995
US Classes:379/88.19, Call source identification379/88.23, Controlled by subscriber or caller379/207.06, Transition from off-hook to on-hook (e.g., busy to idle, hook flash)379/214.01, Secretarial or answering service379/221.09, Service control point (SCP, ISCP, external database)379/221.12Service switching point (SSP)
ExaminersPrimary: Matar, Ahmad F.
Assistant: Kumar, T. Devendra
Attorney, Agent or Firm
International ClassesH04M 001/64
AbstractA method of playing a recorded message to a caller when a called line is busy without actual connection of the call is disclosed. Utilization of the Advanced Intelligent Network is used to place calls attempting to reach a busy line into a queue in a service control point. The call is then connected to an intelligent peripheral, such as a service node, and plays a recorded message of the called party's choice. When the called party's line become idle, a call chosen from the established queue is then connected to it based upon a prioritization system established by the called party.