System and method for an improved predictive dialer
Patent 5570419 Issued on October 29, 1996. Estimated Expiration Date: 
October 13, 2015. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.
October 13, 2015. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesMulti-line telephone control system Customer account online servicing system Method for predictive dialing Look ahead method and apparatus for predictive dialing using a neural network System and method for controlling outbound and inbound calls in a telephone communication system System and method for controlling call placement rate for telephone communication systems Patent #: 5327490 InventorsAssigneeApplicationNo. 543010 filed on 10/13/1995US Classes:379/266.08, Predictive algorithm379/111, WITH USAGE MEASUREMENT (E.G., CALL OR TRAFFIC REGISTER)379/112.01, Call traffic recording by computer or control processor379/216.01, Abbreviated dialing or direct call (e.g., hot line)379/309Call distribution or queuingExaminersPrimary: Zele, Krista M.Assistant: Hong, Harry S. Attorney, Agent or FirmInternational ClassesH04M 003/42H04M 015/00 H04M 003/00 AbstractThere is disclosed a system and method for controlling the call placement rates of a predictive dialer telephone system in which outbound calls are automatically placed in anticipation of telephone agents becoming available. The system allows a system supervisor to specify target values of agent utilization, customer hold time, and drop rate for the system. The system then paces outbound telephone calls to maintain the specified parameter as close as possible to the target value specified by the system supervisor. | |
