Call distribution system with distributed control of calls and data distribution
May 25, 2015. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesIntegrated automatic call distribution facility and PBX system Computerized system for routing incoming telephone calls to a plurality of agent positions Method and apparatus for generating computer-controlled interactive voice services Terminal in communication network for notifying originating party's number Coordinated transfer of voice and information through a network of digital switches Host load balancing Call message delivery system and method Customer programmable automated integrated voice/data technique for communication systems Customer definable integrated voice/data call transfer technique Switchless automatic call distribution system InventorAssigneeApplicationNo. 450268 filed on 05/25/1995US Classes:379/212.01, Call transfer379/211.02, Call forwarding379/265.11Routing to available agentExaminersPrimary: Hofsass, JefferyAssistant: Hunter, Daniel S. Attorney, Agent or FirmInternational ClassesH04M 003/58H04M 003/00 AbstractAn call distribution system is provided for distributing calls and information relating to the calls to different stations serviced by telephones and computers. The call distribution system comprises one or more telephone lines (52, 300), with or without a PBX (50) or an ACD, a first telephony interface device (62, 308) connected to a computer and to the telephone lines (52, 300), a second telephony interface device (76, 306) connected to the telephone lines (52, 300), a call control process (116, 350) that controls the telephony functions on the first telephony interface device (62, 308), a telephony interface process (254, 354) that controls the telephony functions on the second telephony interface device (76, 306), and an interprocess message dispatch system (112, 352) that is used to send messages between the call control process (116, 350) and the telephony interface process (254, 354).Other References
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