System and method for predictive outdialing
June 30, 2014. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesOverflow call handling system Method for predictive dialing Pacing of telephone calls for call origination management systems Interactive call distribution processor Telemarketing complex performance management system Dynamically adjustable call pacing system System and method for controlling call placement rate for telephone communication systems Method for pacing calls to reduce nuisance calls Apparatus and a method for predictive call dialing Patent #: 5341412 InventorApplicationNo. 268470 filed on 06/30/1994US Classes:379/266.08, Predictive algorithm379/92.03, Having central station equipment379/111, WITH USAGE MEASUREMENT (E.G., CALL OR TRAFFIC REGISTER)379/112.01, Call traffic recording by computer or control processor379/265.11, Routing to available agent379/309Call distribution or queuingExaminersPrimary: Hofsass, JefferyAssistant: Wolinsky, Scott International ClassH04Q 003/64AbstractSystem and method for outdialing telephone calls on a basis which takes into account the availability of agents who are assigned to process telephone calls placed. In accordance with the invention, telephone calls are placed ahead of the availability of agents so that the overall productivity of the agents is increased. The number of telephone calls that should be placed is determined in light of the actual measurements of system performance and in light of performance objectives. The determinations are dynamically refined based on measurements of actual agent and telephone call activity provided by the telephone system.Field of SearchCall distribution or queuing | |
