Call routing and handling system for conveying confidential medical test result information to anonymous callers
Patent 5509064 Issued on April 16, 1996. Estimated Expiration Date: 
December 30, 2014. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.
December 30, 2014. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesAnonymous interactive telephone system Patent #: 4847890 InventorsAssigneeApplicationNo. 366796 filed on 12/30/1994US Classes:379/265.02, Automatic call distributor (ACD) system379/88.18, Interacting voice message systems379/106.02, Patient monitoring379/196, At switching center379/201.11, Anonymous party (e.g., protection of called or calling party's identity, privacy)379/212.01, Call transfer379/309Call distribution or queuingExaminersPrimary: Hofsass, JefferyAssistant: Hong, Harry S. Attorney, Agent or FirmInternational ClassesH04M 003/00H04M 001/64 H04M 011/00 H04Q 003/64 AbstractA method and apparatus for routing and handling a plurality of in-coming telephone calls initiated by a plurality of anonymous callers, each of the anonymous callers having previously provided a specimen for evaluation to a medical testing laboratory. A telephone call initiated by an anonymous caller is received by the call routing and handling system. The anonymous caller is prompted by the call routing and handling system to transmit a personal identification code corresponding to a specimen previously provided to the medical testing laboratory by the anonymous caller. The personal identification code transmitted by the anonymous caller is received by the call routing and handling system, and test result information associated with the specimen previously provided to the medical testing laboratory by the anonymous caller is retrieved based on the personal identification code previously received. A call handler for processing the telephone call is selected in response to the test result information. The selected call handler is chosen from a plurality of candidate call handlers. The telephone call is then routed to the selected call handler and test result information corresponding to the personal identification code previously received is provided to the anonymous caller by the selected call handler. | |
