Caller adaptive voice response system
March 17, 2014. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent References 3550289 Automatic prompter Signal sequence editing method and apparatus with automatic time fitting of edited segments Synthetic speech speed control in an electronic cash register Programmed conversation recording system Communication system with operation-procedure guiding function by speech Programmed conversation recording system with variable patience interval Statistical analysis system for use with public communication facility Message taking and retrieval system Telephone exchange system with performance features activatable from an authorized subscriber station InventorAssigneeApplicationNo. 210031 filed on 03/17/1994US Classes:379/88.04, Voice controlled message management379/88.16, Voice message synthesis379/88.24, By generated tone379/88.26Recording voice message from non subscriber callerExaminersPrimary: Hofsass, JefferyAssistant: Weaver, Scott L. Attorney, Agent or FirmInternational ClassH04M 001/64AbstractA interactive voice response system that automatically adapts to suit the speed at which the caller interacts with the system. The caller interacts with the system utilizing the keypad buttons on a DTMF-type telephone or by speaking verbal instructions over any type of telephone, and hears spoken instructions and information over the telephone in response to those entries. The system is programmed to measure the response times of the caller and adjust the playing speed of the application dialogue's voice messages accordingly using a caller adaptive response algorithm incorporated into the application software of the voice response system. If the caller is responding relatively fast and without error to the voice message prompts, the caller adaptive response algorithm software will gradually speed up subsequent voice message prompts to a preset, reasonable maximum speech rate. If the caller is responding more slowly to the voice message prompts or is making errors in their responses, the caller adaptive response algorithm software will slow down subsequent voice message prompts to a reasonable, preset minimum speech rate. This process continues throughout the application dialogue such that said system is always closely approximating the natural conversational pace of the caller.Other References
Field of SearchSequential or repeated announcement during single call initiated cyclePlural record carrier channels Remote control over telephone line Remote dictation Announcement selection or replacement Control by generated tone With specified call initiated cycle control circuitry Voice signal presence responsive VOICE CONTROLLED | |
