Customer feedback device on a machine console
December 2, 2013. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent References 3842408 Warning system for printing presses Image forming apparatus Self contained troubleshooting aid for declared and non declared machine problems Remotely accessible copier calculator Photocopy monitoring system Program ahead file transfer in a reproduction machine Internal expert system to aid in servicing Facilitation of the diagnosis of malfunctions and set-up of a reproduction machine Centralized control system for terminal device InventorAssigneeApplicationNo. 160649 filed on 12/02/1993US Classes:399/8, REMOTE MONITORING399/81Operator interface (e.g., display control panel)ExaminersPrimary: Smith, MatthewInternational ClassG03G 021/00AbstractA method of notification to a remote customer support service in response to an operator's dissatisfaction with either machine performance or copy quality is initiated by the operator pressing a dialog button on the console of the machine to start an interactive feedback session through the machine interface. The button signals notification to a remote station. The remote location interacts with the operator to remove the source of dissatisfaction with the help of the operator, through an automated adjustment of machine control parameters or dispatch of a service technician.Other References
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