International priority calling system with callback features
August 5, 2012. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent References 3553385 Telecommunications call back system Interoffice callback arrangement Announcing waiting times in queuing systems Method for call routing in a network Interactive call distribution processor Coordinated voice and data display having temporary storage of transaction data Automatic call back system and method of operation ACD arrangement for automatically returning a call at a time specified by the original caller Patent #: 5185782 InventorsAssigneeApplicationNo. 925050 filed on 08/05/1992US Classes:379/210.01, Reserved call (e.g., return call, call back, scheduled call, reestablished call)379/207.03, Time (e.g., time of day, expiration of time period, time zone, date)379/266.01Call or agent queuingExaminersPrimary: Dwyer, James L.Assistant: Hunter, Daniel S. Attorney, Agent or FirmInternational ClassesH04M 001/64H04M 003/48 AbstractA telephone call initiated from a first network and directed to a second network at which network resources are temporarily unavailable to route and/or switch that call, is completed by a) estimating the anticipated time before these resources can become available, b) offering the caller the option of being called back, based on that estimation, c) calling back the caller when network resources are expected to become available, d) establishing a connection from the first network to the called party at the second network, and e) merging the two calls.Other References
Field of SearchCall distribution or queuing | |
