Automatic customer call back for automatic call distribution systems
October 23, 2011. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesAutomatic call distribution system Total service telephone answering system Announcing waiting times in queuing systems Customer account online servicing system Overflow call handling system More efficient call handling for operator assistance calls Multilocation queuing for telephone calls Switchless automatic call distribution system Method for avoiding call blocking Automatic call back system and method of operation InventorAssigneeApplicationNo. 780605 filed on 10/23/1991US Classes:379/209.01, Repetitive call attempts (e.g., camp-on-busy, retry)379/88.2, Automatic Number Identification (ANI)379/214.01, Secretarial or answering service379/242, CENTRALIZED SWITCHING SYSTEM379/266.03, Based on time (e.g., age of queued call, time of day, date)379/309Call distribution or queuingExaminersPrimary: Dwyer, James L.Assistant: Tsang, Fan Attorney, Agent or FirmInternational ClassesH04M 001/64H04M 001/56 AbstractAn automatic call distribution system wherein, when no agent is immediately available, and the calculated delay before an agent is likely to become available is above a predetermined threshold, a record is made of the calling number (either received as part of call set up or inputs from the caller), and the record is queued. When an agent becomes available, or after a predetermined time, the ACD removes the top entry from the queue, places a call to the received calling number, and presents the call to an available agent.Field of SearchCall distribution or queuing | |
