On-line problem management of remote data processing systems, using local problem determination procedures and a centralized database

Patent 5287505 Issued on February 15, 1994. Estimated Expiration Date:

February 16, 2013. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

Abstract Claims Description Full Text

Patent References

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Inventors

Application

No. 020187 filed on 02/16/1993

US Classes:

707/10, Distributed or remote access709/217, REMOTE DATA ACCESSING709/223, COMPUTER NETWORK MANAGING714/26, Artificial intelligence (e.g., diagnostic expert system)714/37Analysis (e.g., of output, state, or design)

Examiners

Primary: Thomas, Earl C.
Assistant: Von Buhr, Maria N.

Attorney, Agent or Firm

Dillon; Andrew J.

Foreign Patent References

0068108 EP. 01/13/1983

International Class

C06F 015/40

Abstract

Automated problem analysis and resolution of a customer data-processing system uses a central service data-processor system communicating with the customer system and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.