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Integrated voice processing system

Patent 5255305 Issued on October 19, 1993. Estimated Expiration Date: Icon_subject November 1, 2010. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

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Inventor

Assignee

Application

No. 608147 filed on 11/01/1990

US Classes:

379/32.01, Monitoring379/88.09, Statistical analysis (e.g., time, date, length of message, etc.)379/88.1, Including data compression379/93.26By voice frequency signal (e.g., tone code)

Examiners

Primary: Brown, Thomas W.

Attorney, Agent or Firm

International Classes

H04M 001/50
H04M 001/64

Abstract

Integrated voice processing systems. Generalpurpose common computer platform voice processing systems described provide integrated voice processing functions, for example, voice messaging, call processing, interactive voice response and other systems typically only available in discrete systems. Industry standard computer databases and interfaces are used to create a dynamically modifiable voice processing system which is adaptable to perform to any customer specification. State vector architecture for the system described herein provide economic and efficient tailoring of voice processing functions for a wide variety of applications. Voice processing systems for interfacing voice transactions through a telecommunications line to a user comprise a general-purpose digital, computer common-platform adapted to communicate through the telecommunications line with an outside environment. A relational database interfaced to the general-purpose, digital computer for storing at least one object having a state that is modifiable by a vector protocol, thereby producing a voice transaction event that is output to the user through the telecommunications whereby the user activates the vector protocol through the telecommunications to act on the object and produce the voice transaction event, and an interface adapted to convert user commands input to the voice processing system through the telecommunications to activate the vector protocol and alter the object's state.

Other References

  • "Conversant 1 Voice System: Architecture and Applications", R. J. Perdue et al, AT&T Technical Journal, vol. 5, No. 5, Sep./Oct. 1986, pp. 34-47
  • "Voice Processing Update", Teleconnect, Sep. 1986, pp. 98-13
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