Queuing trigger in call processing
Patent 5212727 Issued on May 18, 1993. Estimated Expiration Date: 
September 26, 2010. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.
September 26, 2010. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesAutomatic call distributor telephone service Announcing waiting times in queuing systems Telephone line communications control system Computerized system for incoming calls Patent #: 5025468 InventorAssigneeApplicationNo. 589724 filed on 09/26/1990US Classes:379/221.09, Service control point (SCP, ISCP, external database)379/92.01, Polling379/112.01, Call traffic recording by computer or control processor379/112.05, Optimization network configuration379/112.06, Generalized statistics about telephone network usage379/230Signalling path distinct from trunk (e.g., CCIS)ExaminersPrimary: Kuntz, CurtisAssistant: Hong, Harry S. Attorney, Agent or FirmInternational ClassesH04M 007/00H04M 011/00 H04M 015/00 H04M 003/00 AbstractA telecommunications switching system is disclosed which integrates intelligent network (IN) services with regular telephone services. A service control processor, which implements the IN services is also periodically made aware of regular network functions. The SCP then allocates resources for IN calls based upon not only the amount of IN calls, but rather, based upon the total network conditions; i.e. IN calls, regular telephone calls, faulty transmission lines, telephones taken off hook, etc. | |
