Automatic call back system and method of operation
Patent 5155761 Issued on October 13, 1992. Estimated Expiration Date: 
January 26, 2010. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.
January 26, 2010. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesInteroffice callback arrangement Method and apparatus for providing a plurality of special services Overflow call handling system Automated booking of telecommunications calls Patent #: 4969185 InventorApplicationNo. 470948 filed on 01/26/1990US Classes:379/88.2, Automatic Number Identification (ANI)379/67.1, AUDIO MESSAGE STORAGE, RETRIEVAL, OR SYNTHESIS379/84, At switching facility (e.g., central office, switchboard)379/142.01, RECEPTION OF CALLING INFORMATION AT SUBSTATION IN WIRELINE COMMUNICATIONS SYSTEM379/157, With special service379/207.03, Time (e.g., time of day, expiration of time period, time zone, date)379/207.15, Automatic number identification or calling number identification (ANI or CLID)379/210.01, Reserved call (e.g., return call, call back, scheduled call, reestablished call)379/214.01, Secretarial or answering service379/266.03Based on time (e.g., age of queued call, time of day, date)ExaminersPrimary: Dwyer, James L.Assistant: Hong, Harry S. Attorney, Agent or FirmInternational ClassesH04M 001/64H04M 001/57 H04Q 003/64 AbstractA system and method of answering incoming calls are disclosed in which, if the resource (18)(19) desired by the caller is not then available, a robot controller (14) will inform the caller when a call back to the caller can be made. The callback time can be suggested by the robot controller (14) or the caller can request a specific callback time. The robot controller (14) ascertains and verifies the caller's call back identity and stores the number of the identity in a callback queue (11) along with such other pertinent information as the callback time, the caller's name and the required resource. At the appropriate time, the robot controller (14) removes the information from the callback queue (11), places the call and connects the desired resource (18)(19).Field of SearchWith special service | |
