Patent References 3111561 PBX Intercept and caller interactive attendant bypass system Telephone system for connecting a customer to a supplier of goods Automated operator assistance calls with voice processing Customer account online servicing system Direct telephone dial ordering service Automated call filter Integrated public safety answering point system Patent #: 4893325 InventorAssigneeApplicationNo. 429849 filed on 10/31/1989US Classes:379/211.02, Call forwarding379/142.13, Adaptive module coupled to telephone line or telephone device379/207.15, Automatic number identification or calling number identification (ANI or CLID)379/229, Interexchange signalling379/231Central office-to-PBX signallingExaminersPrimary: Dwyer, James L.Attorney, Agent or FirmForeign Patent References
International ClassH04M 007/00AbstractAn ANI Converter System (ACS): (1) logically interfaces between: (a) a telephone network, on the one hand, and customer premises equipment (CPE), on the other hand, or (b) two portions of a switched telephone network, such as two tandem toll switching machines; (2) accepts incoming calls; (3) extracts in-band network routing and/or origination information such as ANI information; (4) uses the information to extract relevant information from a data base; and (5) places a call to a predetermined called party at, for example, a predetermined workstation to aid operators using the workstation in carrying out transactions with a calling party. The ACS includes a network signalling interface (NSI) for receiving calls from a calling party; a customer premises equipment signalling interface (CPESI) for placing calls to a called party at, for example, a business CPE; a voice and data processing means (VDPM) which is switchably interconnected to the NSI and the CPESI for detecting the in-band network routing and/or origination signals transmitted with the incoming signal from the calling party; a connection and switching means (CSM) for connecting and switching the NSI to either the VDPM or the CPESI and for connecting and switching the VDPM to the CPESI; and a controller for directing the activities of the NSI, CPESI, VDPM and CSM to accept incoming calls, to extract the in-band information, to use the information to extract relevant information from a data base, and to place a call to a predetermined called party.Other References
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