Personalized automatic call routing
July 11, 2008. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent ReferencesMethod and system for automatically controlling the connection of inter-city telephone calls at a users facility Mounting device or book for storing, displaying and handling transparent pictures Method of providing person locator service Call coverage arrangement Automated telephone voice service system PBX Intercept and caller interactive attendant bypass system Busy/no-answer call completion equipment Patent #: 4809321 InventorAssigneeApplicationNo. 217426 filed on 07/11/1988US Classes:379/88.23, Controlled by subscriber or caller379/88.26, Recording voice message from non subscriber caller379/207.05, Busy signal (e.g., off hook)379/207.08, No answer (e.g., ringing signal, on-hook, idle)379/211.02, Call forwarding379/221.01Alternate routingExaminersPrimary: Dwyer, James L.Foreign Patent References
International ClassH04M 003/54AbstractA user programmable telecommunication system for allowing calling parties to select optional call completion destinations during busy and no-answer status conditions. A telephone user can program the system to provide personalized voice responses to calling parties in response to busy and no-answer conditions. In addition, the voice prompts include one or more alternate destinations for assisting the calling party in completing the call. The telephone user preprograms the communication system for defining the alternate destinations so that the calling party is provided with a high likelihood of completing the call to a best possible destination under the circumstance.Other References
Field of SearchLockout or double use signalling | |
