Customer definable integrated voice/data call transfer technique

Patent 5008930 Issued on April 16, 1991. Estimated Expiration Date:

October 24, 2009. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.

Abstract Claims Description Full Text

Patent References

3624307

3790717

Data call transfer
Patent #: 4532377
Issued on: 07/30/1985
Inventor: Zink

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Inventor: Zink

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Inventors

Assignee

AT&T Bell Laboratories

Application

No. 426384 filed on 10/24/1989

US Classes:

379/265.11, Routing to available agent379/93.23, Having user information display (e.g., telephone number, name, address, etc.)379/142.01, RECEPTION OF CALLING INFORMATION AT SUBSTATION IN WIRELINE COMMUNICATIONS SYSTEM379/212.01, Call transfer379/908MULTIMEDIA

Examiners

Primary: Dwyer, James L.

Attorney, Agent or Firm

Pfeifle; Erwin W., Freedman; Barry H.

International Class

H04M 003/58

Abstract

In the present invention, a first agent terminal, of a group of multi-windowing agent terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system, and then transferring the voice portion and either (a) predetermined received call-related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

Other References

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