Automated operator assistance calls with voice processing
September 30, 2008. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent References 3614328 3920908 Method and apparatus for automating special service call handling Switching system auxiliary line transfer circuit Methods and apparatus for providing enhanced announcements in a telephone system Voice recognizing telephone call denial system Telephone answering apparatus with call-screening capabilities Telephone operator voice storage and retrieval system Semi-automated directory assistance systems Electronic audio communications system with voice command features InventorAssigneeApplicationNo. 251262 filed on 09/30/1988US Classes:379/88.01, Voice activation or recognition379/88.05, Multilingual system or operation379/88.25, Message storage in centralized location (e.g., central office, PBX, etc.)379/114.21, Redirect billing379/122, With display379/144.02, Collect calling from payphone379/223With operator assistanceExaminersPrimary: Brown, Thomas W.Attorney, Agent or FirmForeign Patent References
International ClassesH04M 003/50H04M 015/12 H04Q 003/78 AbstractA method and apparatus for identifying the class of an operator assistance call in order to reduce the operator work time for serving such a call. A customer dials 0 or dials 0 plus a directory number and is connected to a program controlled operator assistance system or switch. The switch initially connects the calling customer to a voice processing unit and prompts the customer to speak a command or key a command code. The command or command code is recognized and used to direct the flow of the control program to selectively defer a connection to an operator position. For example, for person-to-person calls, the operator position is only connected after the called customer terminal answers. Advantageously, such a method and apparatus substantially reduces operator work time for broad classes of frequently used operator assistance services.Other References
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