Call data collection and modification of received call distribution
October 5, 2007. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent References 3749845 Digital data communications system packet switch Data base communication call processing method Automatic interactive conference arrangement Announcement system message playback arrangement Method for customer definable telephone capability Traffic data collecting arrangement comprising a template data memory in each exchange Automatic call distributor telephone service Patent #: 4737983 InventorsAssigneeApplicationNo. 07/104724 filed on 10/05/1987US Classes:379/112.08, Trunk or path usage data379/111, WITH USAGE MEASUREMENT (E.G., CALL OR TRAFFIC REGISTER)379/112.01, Call traffic recording by computer or control processor379/112.07, Carrier usage data379/134, At central station379/265.02Automatic call distributor (ACD) systemExaminersPrimary: Schreyer, Stafford D.Attorney, Agent or FirmInternational ClassesH04Q 3/00 (20060101)H04M 3/42 (20060101) H04M 3/36 (20060101) H04M 3/523 (20060101) H04M 3/50 (20060101) AbstractAn arrangement and method for compiling telecommunication traffic analysis data includes the steps of collecting call data for a plurality of calls to a single customer from a signaling circuit that commonly carries the signaling for calls to a plurality of customers. The call data is transmitted to and stored in a call data processor which processes the call data to compile a summary of traffic data for the plurality of calls to the customer. Further processing of the summary of traffic data results in a change of a parameter in the customer's call processing logic and a reduction of call blocking for subsequent calls.Other References
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