ApplicationNo. 06/920260 filed on 10/16/1986
US Classes:379/84, At switching facility (e.g., central office, switchboard)379/214.01, Secretarial or answering service379/266.03, Based on time (e.g., age of queued call, time of day, date)379/266.06, Estimating or reporting waiting time379/88.16Voice message synthesis
ExaminersPrimary: Canney, Vincent P.
Assistant: Tomassini, James E.
Attorney, Agent or Firm
International ClassesH04M 1/64 (20060101)
H04M 3/523 (20060101)
H04M 3/50 (20060101)
H04M 3/533 (20060101)
AbstractIn an automatic call distributor system, calls waiting in a queue to receive attendant service are informed of the expected waiting time prior to connection to an attendant. This permits callers to defer a call if the queue is excessively long and they can place the call at a later time. The announcements are periodically updated to reassure customers that they are, in fact, progressing in the queue. Customers are given the opportunity to leave a message such as a telephone number if they do not wish to wait. Advantageously, such an arrangement avoids a situation wherein a customer impatiently disconnects just before being served or waits too long unexpectedly because of absence of information on remaining waiting time.