Terminal based adjunct call manager for a communication system
Patent 4763353 Issued on August 9, 1988. Estimated Expiration Date: 
February 14, 2006. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.
February 14, 2006. Estimated Expiration Date is calculated based on simple USPTO term provisions. It does not account for terminal disclaimers, term adjustments, failure to pay maintenance fees, or other factors which might affect the term of a patent.Patent References 3643034 3740484 3752936 Automatic call distribution system Conversational telephone call distributor Call coverage arrangement Programmable cartridge telephone communication system Call transfer method and circuitry Telephone switching system adjunct call processing arrangement Patent #: 4653085 InventorsAssigneeApplicationNo. 06/830058 filed on 02/14/1986US Classes:379/157, With special service379/265.02, Automatic call distributor (ACD) system379/67.1AUDIO MESSAGE STORAGE, RETRIEVAL, OR SYNTHESISExaminersPrimary: Dwyer, James L.Attorney, Agent or FirmInternational ClassesH04M 3/523 (20060101)H04M 3/51 (20060101) H04M 3/50 (20060101) AbstractAn adjunct call manager unit connects to a station set port of a telephone communication system and receives button identification and status signals to determine line, agent, and feature activation status of the system. In response to one or more of the received status signals, commands are sent to the system using button depression commands and switchhook commands to effectuate call processing control over the system. In one embodiment, the adjunct unit functions as an automated call distributor for managing incoming calls to the system. | |
