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| Number | Title | Issue Date |
| 7158628 | Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selectio... | 01/02/2007 |
