Inventor: David R. Cheng

Address: Wilmington, DE
No. of patents: 4
Last patent issue date: 10/31/2006

Number	Title	Issue Date
7130411	Hold queue position publication A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics ar...	10/31/2006
7095842	Enabling caller controlled hold queue position adjustment A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to re...	08/22/2006
6959081	Expert hold queue management A method, system, and program for expert hold queue management are provided. A call is received at a call center. The call is placed on hold in a hold queue until a representative of the call center is available to answer the call. While on hold in the hold queue, t...	10/25/2005
6826276	Managing caller profiles across multiple call hold centers A method, system, and program for managing a caller profile for multiple callers across multiple call hold centers are provided. Multiple call centers preferably subscribe to a remote caller profile server that manages caller profiles that are distributable to the m...	11/30/2004

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