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| Number | Title | Issue Date |
| 7085357 | System and method for external voice mail notification by a home network telephone answering device A system and method are provided for a Home Network telephone answering device (TAD) to notify external systems of voice mail messages. The method comprises: receiving the message from a communication media; recording a voice mail message for registered Home Network... | 08/01/2006 |
| 6990180 | Short voice message (SVM) service method, apparatus and system Tiresome entry of numerous letters of the alphabet into a hand-held device for assembling a short text message for transmission via a short message service (SMS) to a second terminal is avoided by the sending of a short voice message (SVM). The SVM is recorded in th... | 01/24/2006 |
| 6975708 | Call processing system with call screening A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is... | 12/13/2005 |
| 6954517 | Multiple service announcement method A method for providing multiple calling service announcements on a single circuit card within a telephone network. The method reduces the number of stored speech files necessary to generate announcements regarding a calling service such as Automatic Call Back or Enh... | 10/11/2005 |
| 6944273 | Apparatus and method for future transmission of device-independent messages An apparatus and method are provided for entering and transmitting a message at a future delivery time to a receiving device that is coupled either to a telephony-centric network or to a data-centric network. The apparatus includes a message server, a data-centric n... | 09/13/2005 |
| 6940959 | Remote broadcast of call announce and call screening information A local CPE broadcasts incoming call information to at least one remote CPE. Before or after at least one ring tone is received, the local CPE is taken off-hook. An incoming voice message is received, and the incoming voice message is broadcast over a communications... | 09/06/2005 |
| 6937706 | System and method for data recording A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered informatio... | 08/30/2005 |
| 6931113 | Facilitation of a conference call There is provided a system for facilitating a conference call. The system includes a module to generate a real-time voiceprint from a voice input of a participant in the conference call, and a module to provide information indicative of the participant based on the ... | 08/16/2005 |
| 6914966 | Methods and systems for routing a call Schemes for routing a call using caller identification are described herein. These schemes are termed “real caller ID” and can be capable of determining the identity of a calling party independent of a telephone number from which the call originated. According t... | 07/05/2005 |
| 6907112 | Method and system for voice messaging This invention discloses a voice communication system including a telephone network including a multiplicity of telephones interconnected by telephone network interconnections, a computer network having a multiplicity of nodes and enabling e-mail communication betwe... | 06/14/2005 |
| 6904131 | System and method for delivering a message to a plurality of receivers in respective reception formats A method for effecting delivery of a message from an originator in an original message format to a plurality of authorized receivers in a respective reception message format includes the steps of: (a) composing the message; (b) characterizing the message for address... | 06/07/2005 |
| 6904141 | Method and device for remotely routing a voice call A device for implementing a method of remotely routing a voice call forward to a telematic device is disclosed. The device first maintains a call state of the voice call in response to an answering of call forwarding rings by the telematic device. The device then fo... | 06/07/2005 |
| 6895084 | System and method for generating voice pages with included audio files for use in a voice page delivery system A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the... | 05/17/2005 |
| 6891942 | Method and system for using caller preferences to direct special call handling A caller may establish preferences regarding special call handling of a call to a called. The caller may be notified when a special call handling option is about to be performed. The called may have the option of skipping the call handling option or aborting the cal... | 05/10/2005 |
| 6888926 | Extension telephone answering device and system employing same A wireless answering system is disclosed in which answering functions executed at a main telephone answering device can be controlled from an extension answering device. The extension answering device is able to record new outgoing messages, screen calls and playbac... | 05/03/2005 |
| 6888930 | Saving information from information retrieval systems A method and system are provided for allowing a calling party to save for subsequent retrieval and review information obtained from an information retrieval system. A calling party places a call to either an interactive voice information retrieval system or to a tel... | 05/03/2005 |
| 6885736 | System and method for providing and using universally accessible voice and speech data files A system and method provides universal access to voice-based documents containing information formatted using MIME and HTML standards using customized extensions for voice information access and navigation. These voice documents are linked using HTML hyper-links tha... | 04/26/2005 |
| 6882707 | Method and apparatus for training a call assistant for relay re-voicing A training method and apparatus to train a call assistant to operate a telephone relay system for the hearing impaired that uses a re-voicing technique to produce near real-time transcription of a telephone conversation for display on a caption telephone or other de... | 04/19/2005 |
| 6879285 | Store information display system and a display method In a store information display system comprising a mobile unit terminal connected to the communication network, a store information control apparatus connected to the communication network, a receiving means for receiving positioning data of the mobile unit terminal... | 04/12/2005 |
| 6873687 | Method and apparatus for capturing and retrieving voice messages An audio messaging system receives audio input and records its contents. The audio input is then converted to a machine-readable representation for later audio playback. The audio input is also converted into a text representation using voice recognition techniques.... | 03/29/2005 |
| 6870909 | Single telephone number access to multiple communications services A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the s... | 03/22/2005 |
| 6870915 | Personal address updates using directory assistance data Methods and systems are provided for storing directory assistance information in a subscriber's electronic address book for future use. If a directory number associated with the desired called party is not in the subscriber's address book, a voice services node init... | 03/22/2005 |
| 6862343 | Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data during a voice-based transaction with a caller conducted over a telecommunications network. In an illustrative embodiment, the method comprises executing a scr... | 03/01/2005 |
| 6862341 | Device and method of interfacing voice data between a switch and a computer system An interface device and a method according to the invention interfaces between a user and a switch according to programming parameters. ... | 03/01/2005 |
| 6859526 | System and program product for managing call information A method for managing call information has steps of receiving a plurality of calls, determining the caller for each call, and recording a message for at least one of the calls with a recorder. A call record is created for each call, with the record having at least c... | 02/22/2005 |
| 6850602 | Method and apparatus for answering machine detection in automatic dialing In a communications network, systems and methods using a feature other than a tone for detecting if the destination is a machine are described. An exemplary method includes the following steps: establishing a communication with a destination, detecting a response, i... | 02/01/2005 |
| 6842504 | System and method for the automated analysis of performance data A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with... | 01/11/2005 |
| 6829335 | Call handling for multiple users of an automated attendant The present invention allows an automated telephone attendant and a voice mail system to be shared among a plurality of users and tenants without duplicating tables stored at the switch in the voice mail system. In an automated attendant embodiment, the invention ca... | 12/07/2004 |
| 6810111 | System and method for measuring interactive voice response application efficiency The present invention relates generally to monitoring performance of interactive automated customer applications and more particularly to monitoring performance of an interactive voice response (IVR) system. The present invention monitors IVR state changes in an IVR... | 10/26/2004 |
| 6804334 | Method and device for dynamic message delivery based upon identification of originating caller The invention comprises a method and device for dynamic message delivery based upon the identification of an originating caller. Specifically, the originating caller for an incoming call is identified and compared to a list of callers, where each caller within the l... | 10/12/2004 |
| 6804332 | Network based knowledgeable assistant A computer-implemented method of processing communications through a multimedia interface that includes a plurality of interface devices and a plurality of input/output devices. Each of the plurality of interface device is capable of connecting to a different commun... | 10/12/2004 |
| 6795532 | Single telephone number access to multiple communication services A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the s... | 09/21/2004 |
| 6792084 | Single telephone number access to multiple communications services A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, paging services. A guest caller may call the single telephone number and select an option to page the subscriber. Other service... | 09/14/2004 |
| 6785370 | System and method for integrating call record information A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; updat... | 08/31/2004 |
| 6785367 | Method and apparatus for extracting voiced telephone numbers and email addresses from voice mail messages The present invention relates to a system for automatically identifying enunciation of telephone numbers and email addresses in voice mail messages for presentation to a user via either voice or text, without the user being required to replay the message. Furthermor... | 08/31/2004 |
| 6785369 | System and method for data recording and playback A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data describing data segments to be played back; transmit notifications to the pla... | 08/31/2004 |
| 6765999 | Private branch exchange system A private branch exchange has a terminating classification table for storing, in connection with terminating information transmitted through an outside line circuit, destining extension numbers and additional parameters by relating them to each other and a control u... | 07/20/2004 |
| 6757363 | Method and apparatus for operating a telephone as an independent network client A system (10) includes a packet-switched network (12). A plurality of telephones (21-26) are each coupled to the network. A call manager server (31) is also coupled to the network, in order to interact with the telephones to implement tel... | 06/29/2004 |
| 6751299 | Voice messaging system A voice messaging system. The voice messaging system includes a set of geographically distributed devices in which voice messages are stored and logic that causes voice messages to be stored in respective devices in the set of devices from which messages can be effi... | 06/15/2004 |
| 6748066 | Pre-paid wireless interactive voice response system with variable announcements A wireless communications system providing interactive voice response is disclosed. The system is menu driven, and can accept information as well as deliver information to the customer in the form of prompts or prompt information. The system includes provisions that... | 06/08/2004 |
