Did You Know...
...that in 1800 ether was first used by partyers as a fun diversion? Sniffing the gas led to hilarious and raucous laughter as people watched each other become more and more intoxicated and silly. Several doctors independently realized the value ether would have to anesthetize surgery patients. Of those who claimed rights to the "discovery," none had a happy ending. One had a seizure and died defending his rights. Another spent his life in an asylum because he had been denied acclaim. A third became addicted to chloroform and, in a New York City jail, he soaked a cloth in the drug, severed an artery and bled to death.
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| Number | Title | Issue Date |
| 8185781 | Invariants-based learning method and system for failure diagnosis in large scale computing systems A method system for diagnosing a detected failure in a computer system, compares a failure signature of the detected failure to an archived failure signature contained in a database to determine if the archived failure signature matches the failure signature of the ... | 05/22/2012 |
| 8181066 | Service diagnostic engine and method and service management system employing the same A service management system and a method of performing service diagnostics. In one embodiment, the service management system includes: (1) a service description repository configured to contain service descriptions that define services in terms of end points that as... | 05/15/2012 |
| 8171339 | Testing a virtualised storage system in response to disk exercising commands Provided are a method, apparatus, and computer program product for testing a virtualized storage system. Data defining one or more configuration features of the virtualized storage system is received. Also received is a set of one or more predetermined rules definin... | 05/01/2012 |
| 8171340 | Software performance counters A system for providing software performance counters includes an operating system that receives a first request of a first application to monitor performance of a second application, the first request identifying a type of event to monitor during the execution of th... | 05/01/2012 |
| 8166342 | Mobility PDA surveillance using GPS A method for troubleshooting a mobile device operating in a network includes receiving a request from the mobile device to a network server via a global positioning system (GPS) interface; extracting a report from the network; comparing values in the report to thres... | 04/24/2012 |
| 8161324 | Analysis result stored on a field replaceable unit A system and method for recording fault information in an electronic system are disclosed herein. A system includes fault analysis logic and a plurality of field replaceable units (“FRUs”). The fault analysis is configured to analyze system error information, an... | 04/17/2012 |
| 8161325 | Recommendation of relevant information to support problem diagnosis The disclosure generally relates to knowledge retrieval using a knowledgebase storing general and/or expert knowledge. In particular, the disclosure relates to using complex retrieval techniques to implement an enhanced troubleshooting system that provides relevant ... | 04/17/2012 |
| 8156377 | Method and apparatus for determining ranked causal paths for faults in a complex multi-host system with probabilistic inference in a time series A method and apparatus are provided for determining that problems have occurred within a complex multi-host system and for identifying for each problem, sequences of causes and effects called a fault cause path, starting with a root cause. A probabilistic model repr... | 04/10/2012 |
| 8156378 | System and method for determination of the root cause of an overall failure of a business application service An ontology is generated for a business application on an enterprise network that describes one or more nodes that communicate with each other during the execution of the business application. An alert condition of the business application is detected, and the ontol... | 04/10/2012 |
| 8151141 | Resolution of computer operations problems using fault trend analysis A set of fault records representing faults previously detected in an enterprise computer system is received and analyzed. The analysis comprises a variety of analytical operations and results in a report provided to a user, the report particularly including a set of... | 04/03/2012 |
| 8145949 | Automated regression failure management system In a first embodiment of the present invention, a method for performing regression testing on a simulated hardware is provided, the method comprising: scanning a defect database for fixed signatures; retrieving all tests in a failing instance database that correspon... | 03/27/2012 |
| 8145948 | Governance in work flow software The disclosure presents categorization of users into groups comprising expert users and novice users. A system and method analyzes the users' inputted data in helpdesk troubleshooting software to determine the deviation of novice users from expert users, or the devi... | 03/27/2012 |
| 8140898 | Techniques for gathering evidence for performing diagnostics Techniques for performing diagnostics for a monitored system. In one embodiment, an aggregate model built using a set of models is used to determine a set of probes or tests to be executed for obtaining information related to the monitored system. The obtained evide... | 03/20/2012 |
| 8140899 | Method and system for diagnosing a computer system A method includes determining a rule lookup key for a computer system to be diagnosed, retrieving a diagnostic rule set associated with the rule lookup key, and executing the diagnostic rule set on the computer system. The computer system may include a computer and ... | 03/20/2012 |
| 8132049 | Failure diagnosis method, failure diagnosis apparatus, conveyance device, image forming apparatus, program, and storage medium A failure diagnosis method diagnoses a failure occurring in a diagnosis target apparatus including a drive mechanism having a drive member that receives power supply to operate and a power transmission member that transmits drive force of the drive member to another... | 03/06/2012 |
| 8122290 | Error log consolidation A system for error log consolidation is disclosed herein. A server computer includes a plurality of system processors and error log consolidation logic. The system processors are configurable to form isolated execution partitions. The error log consolidation logic i... | 02/21/2012 |
| 8117500 | Systems and methods for identifying a relationship between multiple interrelated applications in a mainframe environment Systems and methods are provided for identifying a relationship between multiple interrelated applications running in a mainframe environment. A repository is created to store information describing the multiple interrelated applications from the mainframe environme... | 02/14/2012 |
| 8108725 | History-based conflict resolution Processes in a cluster maintain a historical record of problem events as those events occur in the cluster. The record may describe (a) attributes of each event and (b) the resolution action that was performed to resolve each event. Whenever a new event occurs, a pr... | 01/31/2012 |
| 8099628 | Software problem identification tool A method for identifying a problem in a software application is presented. The method may include enabling a user to define at least one usage scenario for a software application. The software application may be executed on a reference computer system according to t... | 01/17/2012 |
| 8086899 | Diagnosis of problem causes using factorization Technology is described for diagnosing problem causes in complex environments by using factorization of a plurality of features. An embodiment can include the operation of identifying a plurality of entities having entity weighting parameters. The entities may be co... | 12/27/2011 |
| 8078913 | Automated identification of performance crisis Methods for automatically identifying and classifying a crisis state occurring in a system having a plurality of computer resources. Signals are received from a device that collects the signals from each computer resource in the system. For each epoch, an epoch fing... | 12/13/2011 |
| 8078914 | Open error-handling system The embodiments disclosed herein extend to methods, systems, and computer program products for error resolution in a computing system that includes a health module. The health module monitors components of the system for runtime errors and provides error resolution ... | 12/13/2011 |
| 8078916 | Testing measurements An arbiter facility is provided that operates to control the flow of processes that form a test script. The control of the processes that are performed are based on explicit rules or conditions. The rules implemented by the arbiter facility result in different proce... | 12/13/2011 |
| 8069370 | Fault identification of multi-host complex systems with timesliding window analysis in a time series A method and apparatus is provided for determining the most probable cause of a problem observed in a complex multi-host system. The approach relies on a probabilistic model to represent causes and effects in a complex computing system. However, complex systems incl... | 11/29/2011 |
| 8065568 | Communication network failure detection system, and communication network failure detection method and failure detection program The system for detecting a failure on a communication network according to an objective basis by analyzing an alarm log output by a management server of the communication network and evaluating a degree of abnormality of the communication network tracing back to a m... | 11/22/2011 |
| 8060782 | Root cause problem identification through event correlation Correlating activity events to identify a root cause of a process failure. Activity event data is received from a process executing on a computing device. The activity event data corresponds to a plurality of activity events. Each of the activity events has a correl... | 11/15/2011 |
| 8055945 | Systems, methods and computer program products for remote error resolution reporting A method for reporting error resolution information according to one embodiment includes identifying an error; tracking information output to a user when attempting to resolve the error; and sending error resolution data to a remote system, the error resolution data... | 11/08/2011 |
| 8055935 | Dynamic adaptation in web service composition and execution Dynamic adaptation is provided within web service composition and execution. Within a logical composition stage, a set of abstract workflows for a web service is selected from a number of generated abstract workflows. Within a physical composition stage, a set of ex... | 11/08/2011 |
| 8055944 | Customization and reuse of logged agent activity during remote take over help session An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being rep... | 11/08/2011 |
| 8051330 | Fault location in telecommunications networks using bayesian networks A method for locating a fault in a communication network, includes receiving status information relating to alarms, events, polled statuses or test results in the communication network; and locating the fault based on the received status information, wherein locatin... | 11/01/2011 |
| 8046637 | Telemetry data filtering through sequential analysis One embodiment provides a system that analyzes telemetry data from a computer system. During operation, the system periodically obtains the telemetry data from the computer system. Next, the system preprocesses the telemetry data using a sequential-analysis techniqu... | 10/25/2011 |
| 8041996 | Method and apparatus for time-based event correlation A method and apparatus for fault analysis and fault isolation in a system of networked processors by using a central event correlation function and logical fault signature to provide for fault isolation of failed processing elements is presented. This central event ... | 10/18/2011 |
| 8028197 | Problem ticket cause allocation Systems and methods are provided for problem ticket resolution. A resolution component allocates a cause for each problem ticket, assigned by resolution teams to root cause clusters, to systems based on historical records that identify one of multiple historical sys... | 09/27/2011 |
| 8028196 | Predictive diagnostics and fault management The present application discloses a preventative, diagnostic maintenance system designed for gaming systems. Sensor and software monitor, accumulate, store and share information for efficient maintenance of the gaming systems. Diagnostic and prognostic tests are run... | 09/27/2011 |
| 8024611 | Automated learning of failure recovery policies Described is automated learning of failure recovery policies based upon existing information regarding previous policies and actions. A learning mechanism automatically constructs a new policy for controlling a recovery process, based upon collected observable inter... | 09/20/2011 |
| 8024617 | Method and apparatus for cause analysis involving configuration changes A technique determines which configuration change(s) caused an application invocation failure of a computer application without the need for a knowledge database. To determine which configuration change is the most likely cause, the cause analysis program (121 | 09/20/2011 |
| 8024610 | Diagnosing intermittent faults A method and system for diagnosing any combination of persistent and intermittent faults. The behavior of a system under test is obtained by measuring or probing the system at a particular location(s). The predicted behavior of a modeled system corresponding to the ... | 09/20/2011 |
| 8020045 | Root cause analysis method, apparatus, and program for IT apparatuses from which event information is not obtained In the system management server, an information processing apparatus that is an event-information acquisition target is registered as a monitored apparatus in configuration information; event information that complies with a rule stored in advance is identified from... | 09/13/2011 |
| 8010840 | Generation of problem tickets for a computer system A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the prob... | 08/30/2011 |
| 8010842 | Intelligent mobile device management client Embodiments of an intelligent agent for an OMA DM enabled mobile client device are described. The intelligent agent includes modules for storing management property values in one or more nodes of an OMA DM management tree of the mobile client device. At least some o... | 08/30/2011 |
