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| Number | Title | Issue Date |
| 7155002 | Call-to-make reminder system A system to remind a user of calls he should make, to prevent protracted negligence, comprises a telephone service server that generates a call-to-make reminder page based on the urgency of reminder identified by multiplying a non-contact period from the last call m... | 12/26/2006 |
| 6792094 | Intelligent call connection service At telecommunication service that takes caller mobility into account and allows the caller to connect to a destination on one attempt. The intelligent call connection service according to the present invention receives a call initiated by a caller/subscriber and dia... | 09/14/2004 |
| 6738469 | Method and system for performing dialling of a telephone number supplied from a data store A method of telephone dialling comprises: accessing a remote database computer from a terminal computer; interrogating a database thereon to retrieve a required telephone number; causing the storage on the terminal computer of identification data associated with a d... | 05/18/2004 |
| 6707906 | Outbound calling system in a contact center An integrated contact center capable of generating outbound calls in a plurality forms including at least one instant online communication form for instantly communicating with a customer when he is online. A priority scheme or communication forms is preset for each... | 03/16/2004 |
| 5541984 | Communication control apparatus A communication apparatus for performing automatic-calling to a designated party. In a call-connecting sequence started by automatic-calling, if a predetermined call-prohibition signal requiring prohibition of calling is detected, calling to the receiving... | 07/30/1996 |
| 5535266 | Data communication apparatus having an auto-calling function A data communication apparatus having an auto-calling function for effecting data communication in response to the reception of a signal related to data communication in a predetermined period after the auto-calling comprises a detection unit for detectin... | 07/09/1996 |
| 5533103 | Calling system and method An automated computer calling system is disclosed for correlating diverse types of recorded information, such as voice or video, with data records that have been previously stored and/or simultaneously entered. The calling system is capable of simultaneou... | 07/02/1996 |
| 5448618 | Emergency mobilization system An emergency mobilization system and a method of emergency mobilization is disclosed. The system includes a network of mobilization devices each including apparatus For producing messages and apparatus for transmitting at least one message by telephone to... | 09/05/1995 |
| 5442688 | Multiple party telephone control system To interface a primary telephone terminal with a vast number of remote terminals through a telephone network, parties at the remote terminals are individually screened to attain a select group. Bridged together, the select group is preliminarily informed ... | 08/15/1995 |
| 5436965 | Method and system for optimization of telephone contact campaigns A system and a method of generating outbound telephone contact campaigns is disclosed, which has an optimized probability of contacting targeted individuals during the campaign using a predictive dialer system, telephone operators with computer consoles a... | 07/25/1995 |
| 5428678 | Telephone calling method and apparatus A method and data processing system are disclosed for placing a telephone call. In one embodiment, the invention, in response to user designation of a party and input of a CALL command, searches an electronic calendar database for information describing t... | 06/27/1995 |
| 5406621 | Telephone tone analysis system In a preferred embodiment, a method of automating configuration of a voice processing system including automating telephone tone parameter determination, including the automated functions of: generating a first telephone line tone; scanning the first tele... | 04/11/1995 |
| 5404400 | Outcalling apparatus An embodiment of the present invention is an apparatus for placing a telephone call over a telephone line and for detecting whether the telephone call was answered by a live person, an answering machine, a facsimile machine, or a data apparatus such as a ... | 04/04/1995 |
| 5381470 | Supervisory management center with parameter testing and alerts A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and c... | 01/10/1995 |
| 5377258 | Method and apparatus for an automated and interactive behavioral guidance system An automated and interactive positive motivation system (10) that allows a doctor or trainer to produce and send a series of motivational messages and/or questions to a client (50) to motivate or reinforce a specific behavioral problem. The system (2) con... | 12/27/1994 |
| 5343518 | System and method for controlling the dialing order of call record lists in an automated dialing system A system and method for controlling the dialing order of a plurality of call record lists by a predictive dialing system are disclosed. The system includes a flow controller and a list controller. The list controller receives a number of call records from... | 08/30/1994 |
| 5341412 | Apparatus and a method for predictive call dialing A predictive dialing system automatically initiates a series of live telephone calls for its agents. Each agent's work area includes a telephone set including a headset for establishing a voice communications channel between the agent and a customer. The ... | 08/23/1994 |
| 5327490 | System and method for controlling call placement rate for telephone communication systems A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become available a valid call is completed to be handled by the ... | 07/05/1994 |
| 5327491 | Method for pacing calls to reduce nuisance calls Briefly, this invention contemplates the provision of a call pacing method in which the number of calls to dial is periodically (e.g. every two seconds) determined on the basis of anticipated operator availability. The determined number of calls are diale... | 07/05/1994 |
| 5297195 | Method and apparatus for automatic telephone scheduling system An automatic telephone scheduling system (20) includes a data server (22), a dial server (24), and a plurality of agent workstations (28) which communicate with each other through messages transmitted over a local area network (30). The data server (22) h... | 03/22/1994 |
| 5295184 | Dynamically adjustable call pacing system A dynamically adjustable call pacing system computes the average time a call spends on hold. An Average Hold Time is computed and dynamically updated by monitoring the number of current calls on hold and the amount of time by which current calls on hold e... | 03/15/1994 |
| 5260986 | Group notification service and system Disclosed is a method of utilizing a public switched telecommunications network which includes a voice messaging system (VMS) to provide a reliable and flexible notification service to deliver to designated persons a message which may be prestored or crea... | 11/09/1993 |
| 5185787 | Multiple party telephone control system with random dialing for polling To interface a primary telephone terminal with a vast number of remote terminals through a telephone network, parties at the remote terminals are individually screened to attain a select group. A random digit dialer unit may provide random dialing signals... | 02/09/1993 |
| 5179589 | Call progress pacing Briefly, this invention contemplates the provision of a call pacing method in which the number of calls to dial is periodically (e.g. every two seconds) determined on the basis of anticipated operator availability. The determined number of calls are diale... | 01/12/1993 |
| 5155763 | Look ahead method and apparatus for predictive dialing using a neural network A predictive dialing system having a computer connected to a telephone switch stores a group of call records in its internal storage. Each call record contains a group of input parameters, including the date, the time, and one or more workload factors. Wo... | 10/13/1992 |
| 5138653 | System for automatic notification of the receipt of messages in an electronic mail system A microprocessor (12) is connected to the elecronic mail system in order to receive the data items which identify the queueing messages and a random access memory (16) is organized to form a file (FIL) containing codes (u1, u2 . . . ... | 08/11/1992 |
| 5101428 | Line control system adapted for a facsimile machine for detecting a busy telephone signal A line control system adaptable to a facsimile machine having access to a plurality of foreign telephone exchanges with different busy tone specifications for detecting a busy telephone signal in which a busy tone specification corresponding to each of th... | 03/31/1992 |
| 5101425 | Operations monitoring system A computer monitoring system which provides for the dynamic display of calling status information on an outbound dialing system. An operator at the workstation points to icons and, using a mouse, clicks on a selected device representing physical terminals... | 03/31/1992 |
| 5070526 | Signal analyzing system An analog communication signal such as the signal transmitted over a telephone line is converted to digital form for storage in the memory of a computer. Segments of the digital representation of the signal are analyzed to determine whether or not the sig... | 12/03/1991 |
| 5007000 | Classification of audio signals on a telephone line This telephone solicitation system provides automatic dialing and call-progress detection. Audio signals on the line are analyzed to recognize network operation tones, noise bursts, and speech. A "sample" is the total number of crossings during a 25 milli... | 04/09/1991 |
| 4975841 | Method and apparatus for reporting customer data Method and an apparatus are provided for automatically contacting customers and reporting customer order status data. A memory is provided for receiving and storing the customer order status information. The customer order status data includes product ord... | 12/04/1990 |
| 4964159 | Communication system having an automatic dialer A communication system having an automatic dialer, which generates a signal for selection of a communication line from a plurality of communication lines belonging to a plurality of common carriers before communication is made between a calling subscriber... | 10/16/1990 |
| 4956860 | System for reporting status data in a facsimile network A facsimile system with a multi-address calling function of sequentially transmitting identical original document information to a plurality of destination parties, which informs an operator of a communication result or communication status at different t... | 09/11/1990 |
| 4941168 | System for the recognition of automated telephone answering devices and delivery of prerecorded messages to such devices This invention relates to an automated telephone dialing system, for recognizing electronically, whether a called party is a human subject or an automated telephone answering device, and for delivery of pre-recorded messages in synchronization with the ac... | 07/10/1990 |
| 4932046 | Telephone programming system for automated calling A system automates interface intervals with remote telephone terminals as to provide information or advice in response to select tone signals formed at a telephone terminal, and at the conclusion of an interval provides a disconnect or termination signal ... | 06/05/1990 |
| 4881261 | Method for predictive pacing of calls in a calling system A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected voice answer. As the size of the agent group changes, this ... | 11/14/1989 |
| 4858120 | System for regulating arrivals of customers to servers A method for controlling arrivals to servers, comprising: regulating arrivals, by initiating a processor generating arrivals or by re-routing or turning away arrivals; measuring durations of service; computing and updating time statistics, including mean,... | 08/15/1989 |
| 4829563 | Method for predictive dialing The present invention describes a method and apparatus for predictive dialing in a multi-operator telephone system which improves the productivity of operators while simultaneously reduces customer "unattended" calls. These objectives are achieved by gene... | 05/09/1989 |
| 4741028 | Method of randomizing telephone numbers Pseudorandom numbers are generated for telephone dialing in telephone call management systems by selecting a range of numbers to be dialed, successively randomly generating numbers within that range, comparing each randomly generated number as it is gener... | 04/26/1988 |
| 4741021 | Facsimile device A facsimile device with an automatic dialing signal transmission system, which includes a first memory circuit storing the phone numbers of the primary receiving station, and a second memory circuit storing the phone numbers of the secondary receiving sta... | 04/26/1988 |
