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| Number | Title | Issue Date |
| 8165272 | Automated dial tone verification and reporting An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID) and Calling Party Name Identification (CPNID) information on various ... | 04/24/2012 |
| 8111811 | Methods, devices and computer program products for providing customer service call direction based upon remote diagnostics Directing customer service calls based upon remote diagnosis of customer premises equipment (CPE). CPE information is received remotely from the CPE. Network status information is received from a communications network indicative of a current operational status for ... | 02/07/2012 |
| 7940895 | Methods and computer program products for tracking modifications in physical plant during maintenance of a communication network Modifications made to physical plant in maintaining a communication network may be tracked by receiving notices corresponding to incidences in which physical plant is modified in performing maintenance tasks on a communication network and associated time information... | 05/10/2011 |
| 7756252 | Method and system for network denial case generation A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status, determining at least one call ... | 07/13/2010 |
| 7433450 | Method and system for connection verification The present invention provides a method and system for connection verification. An embodiment includes a DSL based system, with a tester resident at a central office respective to a DSLAM. When a problem is encountered by a subscriber, the tester can be readily conn... | 10/07/2008 |
| 7420927 | Method and apparatus for determining troubleshooting information for completed calls in a telecommunications network After completion of a voice-over IP call, for example, first information representing a Layer 3 path of a packet flow of a completed call that has passed through a packet-switched network is created. Second information representing a Layer 2 path of a packet flow of... | 09/02/2008 |
| 7389340 | Execution sets for generated logs A network administration system for triggering commands in response to receipt of error logs, comprising a user interface for programming execution sets of commands in association with predetermined error logs, and means for receiving error logs and for each of the ... | 06/17/2008 |
| 7366284 | Outage reporting for a telecommunications system An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value indicates a type of outage that occurred in the telecommunications system, su... | 04/29/2008 |
| 7352853 | Automation of customer premises equipment provisioning in a telecommunications network A method of automation of subscriber customer premises equipment provisioning for use in a next generation telecommunications network. In one specific embodiment, the method involves receiving a service request from a network service provider that specifies a servic... | 04/01/2008 |
| 7340039 | Method for providing digital loop carrier data for use in a central office The present invention provides a digital loop carrier (“DLC”) information system that provides information for use in a central office. The DLC information system includes four related databases. A DLC system database provides information about DLC systems, a mu... | 03/04/2008 |
| 7340038 | Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to a network and to provide customer trouble ticket status information to customers. The administration system also in... | 03/04/2008 |
| 7340037 | Processes and systems for correlating work orders Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work order. The new work order information is searched for at least one cor... | 03/04/2008 |
| 7333593 | Digital loop carrier module for proactive maintenance application Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system local loop includes communicating with a communications network and acqui... | 02/19/2008 |
| 7325000 | System and method for performance measurement quality assurance In order to provide in-region, interLATA service, a bell operating company (BOC) must provide telecommunications service to competitive local exchange carriers (CLEC) in a non-discriminatory manner. To demonstrate that the BOC service to the CLEC is non-discriminato... | 01/29/2008 |
| 7325054 | System for notifying destination user when status of consumable products of printing devices meets user selected notification condition A network is configured of networks connected to each other via a router. A notification terminal device, a plurality of printers serving as the network terminal devices, a plurality of personal computers serving as the notifying terminal devices, and the like are c... | 01/29/2008 |
| 7320131 | Methods and apparatus for selecting a server to process a request The invention is directed to techniques for selecting a resource from several resources to process a request from a client. A client sends the request to a data communications device (e.g., network device or switch), which measures usage information from usage meter... | 01/15/2008 |
| 7315659 | Methods for generating composite images including filtering and embroidery price calculation Methods for generating composite images are disclosed. A first image is selected via a Web interface presented on a browser and a second image is selected via a Web interface presented on the browser. The selection of the first image and the second image is communic... | 01/01/2008 |
| 7313237 | Methods and systems for providing variable rates of service for accessing networks, methods and systems for accessing the internet Systems and methods for providing network access, e.g. Internet access, are described. An architecture includes a host organization network through which network access is provided. The host organization network can be advantageously deployed in public areas such as... | 12/25/2007 |
| 7313533 | Systems and methods for monitoring and controlling business level service level agreements Systems and methods for monitoring and controlling business level SLAs (Service level Agreements), and more particularly, systems and method for monitoring and controlling business level SLAs using probe points, KPIs (Key Performance Indicators) and business commitm... | 12/25/2007 |
| 7308094 | Processes and systems for screening work orders Processes and systems are disclosed for screening a work order to diagnose and to isolate trouble in a telephone system. One embodiment includes communicating with a communications network and acquiring work order information, the work order information representing... | 12/11/2007 |
| 7292677 | Proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Anot... | 11/06/2007 |
| 7292684 | User information management program and user information management device Transmission-record information is created based on information that has been transmitted to a user communication device in response to a first user call for utilizing an information provision service. The transmission-record information is then transmitted to an op... | 11/06/2007 |
| 7289605 | Processes and systems for creating and for managing trouble tickets and work orders Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a ... | 10/30/2007 |
| 7286646 | Subscriber line validation of a telephone network A method of validating connection data for a node of a telephone network involves processing a report file for terminal pairs at a network node. The records in the report file are divided into three categories in dependence on the nature of the information in each r... | 10/23/2007 |
| 7280640 | Utilities module for proactive maintenance application A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive m... | 10/09/2007 |
| 7269652 | Algorithm for minimizing rebate value due to SLA breach in a utility computing environment The invention described is a new and useful process for minimizing the overall rebate a provider disburses to customers when a service level agreement (SLA) breach occurs in a utility computing environment. Specifically, the process compares performance data and res... | 09/11/2007 |
| 7263175 | Methods, systems, and computer program products for tracking breaks in physical plant during maintenance of a public switched telephone network Breaks in physical plant that occur in maintaining a public switched telephone network (PSTN) are tracked by receiving notices that correspond to incidences in which physical plant is broken in performing maintenance tasks on the PSTN for a defined time interval. In... | 08/28/2007 |
| 7251754 | Fault management system for a communications network A fault management system is directed to the access network part of a communications network where terminating lines in the form of pairs of copper wires extend from a local switch through a series of nodes to terminal equipment provided for user of the network. Eac... | 07/31/2007 |
| 7240245 | Fault management system for a communications network A fault management system is operated for an access network which forms part of a communications network. In the access network, terminating lines in the form of pairs of copper wires extend from a local switch through a series of nodes to terminal equipment provide... | 07/03/2007 |
| 7240096 | System and method for providing service technicians access to dispatch information A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of disp... | 07/03/2007 |
| 7225367 | Method and system for tracking errors The invention includes a system and method for tracking errors, the system residing on a user's desktop communicating with a central database over a network. The system comprises an error log including error recording tools for enabling the user to record an error; ... | 05/29/2007 |
| 7206384 | System and method for automating communications system software upgrades A telecommunications system includes a switch having a controller implementing software to control switching operation and a memory for storing a database of software upgrade risk factors. The software upgrade risk factors define whether a software upgrade is to be ... | 04/17/2007 |
| 7185108 | Information processing apparatus having reply priority and method thereof An information processing apparatus for replying to an inquiry from a customer in accordance with a reply priority and method therefore. In this information processing apparatus, the reply to the inquiry from the customer is done in accordance with the reply priorit... | 02/27/2007 |
| 7162394 | Generic embedded device and mechanism thereof for various intelligent-maintenance applications A generic embedded device (GED) and a mechanism for retrieving and transmitting information of various intelligent-maintenance (IM) applications are disclosed. The GED is an object-oriented and cross-platform device built in an embedded real-time operating system, a... | 01/09/2007 |
| 7146397 | Networked message delivery system In a networked communications apparatus comprising at least one server (10) and a plurality of user terminals (12), together with a portable communications device (18) co-operating with one or more user terminals (12), the coupling (14... | 12/05/2006 |
| 7116759 | Method, system and computer program product for facilitating the analysis of automatic line insulation testing data A method for analyzing automatic line insulation testing data comprising receiving an electronic version of ALIT test results and parsing the ALIT test results to extract error data. The error data is inserted into an ALIT database. The ALIT database includes one re... | 10/03/2006 |
| 7107496 | Method, apparatus, computer-readable media and user interface for annunciating problems in a system A method, apparatus, computer-readable media and user interface for annunciating problems in a system. The method involves producing signals for concurrently indicating a plurality of system problems and problem priority information associated with the system proble... | 09/12/2006 |
| 7092937 | Vehicle diagnostic knowledge delivery A method for vehicle diagnostic knowledge delivery comprising receiving a search request from a user system and accessing a database of case records in response to the search request. Each of the case records includes a case-record number attribute, a set of vehicle... | 08/15/2006 |
| 7092707 | Service impact analysis and alert handling in telecommunications systems A system for the prioritization of quality of service (QoS) alerts and the analysis of the impact of such alerts on service uses a service model in which services are broken into one or more service components and sub-components. Creation of a service dependency mod... | 08/15/2006 |
| 7089415 | Authentication methods and systems for accessing networks authentication methods and systems for accessing the internet Systems and methods for providing network access, e.g. Internet access, are described. An architecture includes a host organization network through which network access is provided. The host organization network can be advantageously deployed in public areas such as... | 08/08/2006 |
