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| Number | Title | Issue Date |
| 7929668 | Systems, methods and computer program products for automatically sending a status change message as a result of repair services that are performed on a network A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble reports related to a network and to provide customer trouble report status information to customers. The administration system also in... | 04/19/2011 |
| 7912183 | Methods, systems, and computer program products for providing network outage information Exemplary embodiments relate to methods, systems, user devices and computer program products for providing network status information. Methods include receiving alarm data for an event from a plurality of sources. The alarm data includes a plurality of alarm records... | 03/22/2011 |
| 7881439 | Cross-channel communication of data collected by channel-specific user interfaces A method, system, computer system and computer program product to interact with a user of a computer system or service via more than one communication channel, such as a telephone channel and a web channel. A determination can be made based upon information gathered... | 02/01/2011 |
| 7760857 | Remote computer system and related equipment diagnostics using data gathered over a telephone channel A method, system, computer system and computer program product to remotely diagnose a problem with a computer system or related equipment using data provided by a user of the computer system via telephone. A signal including speech and/or DTMF tones is received via ... | 07/20/2010 |
| 7742576 | Processes and systems for creating and for managing trouble tickets and work orders Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a ... | 06/22/2010 |
| 7702078 | Method, system and computer program product for facilitating the analysis of automatic line insulation testing data A method for analyzing automatic line insulation testing (ALIT) data comprising inserting ALIT error data into an ALIT database that includes records for exceptions located in the error data. A number of exceptions occurring on a selected summary date is calculated ... | 04/20/2010 |
| 7688951 | Automated rules based proactive alarm analysis and response Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem is automatically detected, such as a failure causing degraded perform... | 03/30/2010 |
| 7567652 | Proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Anot... | 07/28/2009 |
| 7389340 | Execution sets for generated logs A network administration system for triggering commands in response to receipt of error logs, comprising a user interface for programming execution sets of commands in association with predetermined error logs, and means for receiving error logs and for each of the ... | 06/17/2008 |
| 7366731 | Trouble ticket assignment A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls th... | 04/29/2008 |
| 7366284 | Outage reporting for a telecommunications system An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value indicates a type of outage that occurred in the telecommunications system, su... | 04/29/2008 |
| 7340037 | Processes and systems for correlating work orders Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work order. The new work order information is searched for at least one cor... | 03/04/2008 |
| 7340038 | Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a network A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to a network and to provide customer trouble ticket status information to customers. The administration system also in... | 03/04/2008 |
| 7337370 | System and method for capturing significant events at web portlets System and method for logging significant events occurring at a web site portal includes a base class portlet service including a significant event catcher method having a register method and a record method, a portlet action table, and an action description table. ... | 02/26/2008 |
| 7333593 | Digital loop carrier module for proactive maintenance application Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system local loop includes communicating with a communications network and acqui... | 02/19/2008 |
| 7308094 | Processes and systems for screening work orders Processes and systems are disclosed for screening a work order to diagnose and to isolate trouble in a telephone system. One embodiment includes communicating with a communications network and acquiring work order information, the work order information representing... | 12/11/2007 |
| 7301910 | Methods and systems for automated analysis of signaling link utilization Methods and systems for automated analysis of signaling link utilization are disclosed. A method for automatically analyzing signaling link utilization includes displaying signaling link utilization data to a user via a computer display device. User input regarding ... | 11/27/2007 |
| 7295829 | System, apparatus and method for managing telephone call records A system, method and apparatus is disclosed for communicating one or more telecommunication call records associated with a telecommunication system, the one or more call records are transmitted from a remote telecommunication device. The system includes a telecommun... | 11/13/2007 |
| 7292677 | Proactive maintenance application Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network Analyzer or information from a Loop Facilities and Control System. Anot... | 11/06/2007 |
| 7289605 | Processes and systems for creating and for managing trouble tickets and work orders Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a ... | 10/30/2007 |
| 7280640 | Utilities module for proactive maintenance application A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria. Deletion of a proactive maintenance tasks is permitted if the proactive m... | 10/09/2007 |
| 7269569 | Method of providing maintenance services The method of providing includes providing an assessment of the maintenance and technical service needs of a plant, as broadly defined, and recommending services for outsourcing selected from a menu of services. The services are modular and may be mixed and matched ... | 09/11/2007 |
| 7263175 | Methods, systems, and computer program products for tracking breaks in physical plant during maintenance of a public switched telephone network Breaks in physical plant that occur in maintaining a public switched telephone network (PSTN) are tracked by receiving notices that correspond to incidences in which physical plant is broken in performing maintenance tasks on the PSTN for a defined time interval. In... | 08/28/2007 |
| 7257198 | Method, system, and article for informing a telecommunication customer of a future performance estimate for a telecommunication feature A performance of a telecommunication feature for a telecommunication customer is monitored. Based on the monitored performance, if an estimate of future performance of the telecommunication feature for the telecommunication customer is determined to be unfavorable, ... | 08/14/2007 |
| 7254550 | Interactive symptomatic recording system and method utilizing symptomatic memory The Internet provides communication between a plurality of service sites and a plurality of equipment sites at which equipment needing periodic service and emergency service are operated. Each piece of equipment includes a sensor array and a manual actuator that is ... | 08/07/2007 |
| 7240096 | System and method for providing service technicians access to dispatch information A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of disp... | 07/03/2007 |
| 7225367 | Method and system for tracking errors The invention includes a system and method for tracking errors, the system residing on a user's desktop communicating with a central database over a network. The system comprises an error log including error recording tools for enabling the user to record an error; ... | 05/29/2007 |
| 7225139 | Trouble tracking system and method A trouble ticket tracking system and method including a server in communication with an electronic network and a database for storing trouble tickets in communication with the server. A user computer is in communication with the network and has access, via a graphic... | 05/29/2007 |
| 7215742 | Troubleshooting interface for client-routed toll-free telephone calls A remote processor (RP) adapted for use with a telephone system is provided according to one embodiment of the invention. The RP includes a communication interface capable of communicating with a service control point (SCP) of the telephone system and a processing s... | 05/08/2007 |
| 7197551 | Method and system for implementing supervision in a telecommunication system Method and system for automatically configuring supervision and performing supervision in a supervision system comprising a supervision center; and a supervision block which contains processes performing supervision tasks. The supervision system is preferably a tele... | 03/27/2007 |
| 7184711 | Maintenance system for a telecommunication installation The invention provides a portable and autonomous assistance device to derive information on faults in a private telecommunication installation comprising particularly equipment units to assist the client owning the installation in maintaining the latter. A maintenan... | 02/27/2007 |
| 7167917 | Visual tool for developing service components for use in advanced intelligent networks A method for visually generating a service component can include specifying at least one service building block, wherein the specification includes visually selecting a plurality of event handlers for inclusion in the at least one service building block. The method ... | 01/23/2007 |
| 7164684 | Ethernet node having hub, switch and/or repeater characteristics A method for forming a network is disclosed with the network including a plurality of communication devices, a wire network for allowing a plurality of communication transmissions between the communications devices, and at least one connectivity device connected to ... | 01/16/2007 |
| 7155512 | Methods and systems for automatically configuring network monitoring system An automatically configurable network monitoring system includes a network monitoring communications protocol used for communications between a network monitoring client executing on a routing node (100) being monitored and a network monitoring server executi... | 12/26/2006 |
| 7155217 | Method and apparatus for managing adjunct access and leased facilities The invention comprises a method and apparatus for managing adjunct access and leased facilities in network management systems. The invention advantageously provides a continuous circuit by opportunistically using cross connect links to represent the connection of m... | 12/26/2006 |
| 7142820 | Network monitoring method for telecommunications network The present invention relates to monitoring and maintaining a network in telecommunications networks which comprise a large number of network elements. The network elements are presented as a hierarchical diagram or as a map display on a graphical user interface. In... | 11/28/2006 |
| 7139769 | Catalog, catalog query, and item identifier for configurable items The invention is related to electronic information transfer between trading partners and more particularly to the use of a catalog, catalog query, and item identifier to specify an item that has a number of configurations or features. The item identifier is used in ... | 11/21/2006 |
| 7139728 | Systems and methods for online selection of service providers and management of service accounts An interchange party computer system (IPCS) having means for presenting user interfaces to consumer computer systems and capturing data input through the user interfaces, the IPCS being associated with at least one database holding data representing a plurality of c... | 11/21/2006 |
| 7130399 | Methods and systems for assembling telephone line records Methods and systems are disclosed for assembling a line record for a customer's telephone number. One embodiment communicates with a communications network and acquires, in real time, at least one of i) information associated with the customer's service, ii) facilit... | 10/31/2006 |
| 7120830 | Maintenance request systems and methods A method for requesting one or more machines to be maintained includes monitoring the machine or machines and detecting when a failure of at least one machine occurs. The method further includes executing a computer program on an electronic terminal associated with ... | 10/10/2006 |
