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| Number | Title | Issue Date |
| 8184782 | Method and apparatus for processing voice calls The present disclosure relates to a method and apparatus for processing voice calls. One exemplary embodiment of the present invention is a call recording method for allowing a subscriber to selectively record a call made to the subscriber from callers. The method i... | 05/22/2012 |
| 8121266 | Method for checking a ring-back signal The present invention relates to a method for checking a ring-back signal comprising the following steps, time synchronizing a first device and a second device, causing an event by requesting the configuration of a ring-back signal with and for the first device at a... | 02/21/2012 |
| 8111816 | Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system Methods and systems for enabling a subscriber to interrupt a review of messages in a voice mail system (VMS), to make a call or take some other action, and to return to the same position as occupied at the time of interruption in the review of messages in the VMS. I... | 02/07/2012 |
| 8098800 | Method and apparatus for bulletin board messaging in a voice mail system The present invention provides an option to record messages that can be geared to specific audiences, using PIN-restricted access as needed. The present invention provides a method and apparatus way for subscribers to record a number (more than one) of personalized ... | 01/17/2012 |
| 8085909 | Multi-mode IVR Included are embodiments of systems and methods for providing information. At least one embodiment of such a method includes facilitating establishment of a communication between a user on a communications device and an interface server, the interface server being c... | 12/27/2011 |
| 8081741 | Saving and forwarding customized messages Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called party desiring to leave a customized message for certain incoming calling ... | 12/20/2011 |
| 8077842 | System and method for associating due dates with messages A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient. | 12/13/2011 |
| RE42997 | Triggered playback of recorded messages to incoming telephone calls to a cellular phone The present invention provides system and method for delayed answering of a call to a cellular phone which can operate in either a distributed or a centralized manner. In particular, the system and method according to the present invention allows the cellular phone ... | 12/06/2011 |
| 8041014 | Automated call handling based on caller ID A system and method for selectively answering incoming telephone calls based on a caller ID is disclosed. Selected calls may be handled with a number of call handling functions including an auto-answer function, a custom message function, and a custom call forwardin... | 10/18/2011 |
| 8019058 | System and method for fast, reliable setup of voicemail playback A system and method that enables faster, more reliable setup of voicemail message playback for a mobile device is provided. A mobile device receives an message that alerts the user that a voicemail message has been received. When a user dials into the voicemail syst... | 09/13/2011 |
| 8009814 | Method and apparatus for a voice portal server Method, system, and computer program product for building a voice prompt menu for a collection of portlets by acquiring a list of portlets, building a voice menu comprising voice menu items to activate each of the portlets, acquiring a portlet profile containing cus... | 08/30/2011 |
| 8005197 | Methods and apparatus for defending against telephone-based robotic attacks using contextual-based degradation Methods and apparatus are provided fox defending against telephone-based robotic attacks. An interactive voice response method is provided for presenting a menu having one or more menu options to a caller associated with a call. The method comprises the steps of obt... | 08/23/2011 |
| 8005198 | Methods and apparatus for defending against telephone-based robotic attacks using permutation of an IVR menu Methods and apparatus are provided for defending against telephone-based robotic attacks An interactive voice response method is provided for presenting a menu having one or more menu options to a caller. The method comprises the steps of obtaining a script to prese... | 08/23/2011 |
| 7995720 | Methods, systems, and products for notifications Methods, systems, and products are disclosed for providing voicemail notifications. A first notification is received that indicates a caller has recorded a voicemail. In response to the first notification, the caller's communication log is updated to indicate that t... | 08/09/2011 |
| 7986773 | Interactive voice response system security In one embodiment, a method includes initiating an interactive voice response (IVR) session with a user over an IP network, identifying an imminent secure session event, and initiating an encrypted mode for the IVR session. ... | 07/26/2011 |
| 7983401 | Customized provision of automated menu options A system for utilization in connection with an automated telephone attendant comprises a recognizer component that determines information associated with a caller, such as identity of the caller, that is connected with the automated telephone attendant. An organizat... | 07/19/2011 |
| 7965824 | Selectable audio and mixed background sound for voice messaging system Methods, systems, computer program products, and methods of doing business by selectably mixing one or more sound files with a telephone caller's voice message, either as background for that message or embedded within the message. Or, the mixing may occur within a t... | 06/21/2011 |
| 7961853 | System and method for prioritizing communications messages A method of sorting a received information message in which a source of delivery of the message is indicated by a unique identifier accompanying the message, for example, in an e-mail or voice message system. The method includes steps of receiving the message, looki... | 06/14/2011 |
| 7933391 | Apparatus and method for providing priority voice messaging from an emergency center A method and apparatus for emergency message delivery from an emergency center by receiving an incoming call from the emergency center for a first telecommunication terminal that is engaged in a telecommunication call with a second telecommunication terminal; identi... | 04/26/2011 |
| 7903797 | Methods and systems for creating and delivering group recordings Methods, systems and devices for creating special communications or recordings containing messages from family members and the like may be delivered to a recipient in the form of a keepsake type of device that can be used to play the communications when and as many ... | 03/08/2011 |
| 7881444 | Apparatus, system, and method for providing voicemail service using presence status in packet data messaging system An apparatus, system, and method provide voicemail service using a packet data messaging service such as multimedia message service (MMS). Upon detecting that the presence status of a destination device is “unavailable”, the voicemail message is recorded at an o... | 02/01/2011 |
| 7873149 | Systems and methods for gathering information A method for retrieving information may include receiving a telephone call from a caller and identifying a telephone number from which the telephone call was made. The method may also include retrieving information from a database based on the identified telephone n... | 01/18/2011 |
| 7817786 | Method and system of automatically pausing an automated voice session A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a sign... | 10/19/2010 |
| 7760860 | Methods and systems for enabling a reply call to a voice mail message Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS transmits a release message with respect to the subscriber's communicat... | 07/20/2010 |
| 7636428 | Systems and methods for call screening The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management ... | 12/22/2009 |
| 7634068 | Methods and systems for creating and delivering group recordings Methods, systems and devices for creating special communications or recordings containing messages from family members, friends, coworkers, colleagues and the like may be delivered to a recipient in the form of a keepsake type of device that can be used to play the ... | 12/15/2009 |
| 7558381 | Retrieval of deleted voice messages in voice messaging system Apparatus and method to allow retrieval of voice messages deleted from the voice message memory of a voice messaging system. A voice messaging system such as a telephone answering device includes a deleted voice message memory for storing voice messages deleted from... | 07/07/2009 |
| 7526074 | Method for non-real time group interaction using a voice messaging system This invention provides a method for conducting a non-real time group interaction, employing a programmable voice messaging system, such as a voice message board, for storing and replaying messages from facilitators and group members. The invention provides a method... | 04/28/2009 |
| 7512219 | Selectable audio and mixed background sound for voice messaging system Methods, systems, computer program products, and methods of doing business by selectably mixing one or more sound files with a telephone caller's voice message, either as background for that message or embedded within the message. Or, the mixing may occur within a t... | 03/31/2009 |
| 7492874 | Dynamic interactive voice architecture A computer-based method implements a customized instance of a dynamic interactive voice system for a customer. The method includes configuring a call flow that incorporates multiple call flow nodes within a framework of a predetermined interactive voice response (IV... | 02/17/2009 |
| 7457398 | Methods and systems for providing voicemail services The present invention relates to methods and systems for providing voicemail services having expanded functionality. One embodiment of the invention saves a copy of messages sent in the sender's mailbox. Methods and systems, according to this embodiment, mark a mess... | 11/25/2008 |
| 7443964 | Caller ID messaging Methods, systems, and apparatuses for caller identification messaging are disclosed. According to one embodiment, a calling party uses a Caller ID Messaging Device that supplants the incoming calling line identification (ICLID) signal with a Caller ID Messaging Sign... | 10/28/2008 |
| 7424099 | Saving and forwarding customized messages Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called party desiring to leave a customized message for certain incoming calling ... | 09/09/2008 |
| 7418085 | Special needs digital notification and response system A digital notification and response system utilizes an administrator interface to transmit a message from an administrator to a special needs contact device and responders contact devices. The system comprises a dynamic information database that includes member cont... | 08/26/2008 |
| 7406330 | Method and system for extending IP PBX services to cellular wireless communication devices An IP PBX system that serves enterprise telephones via a landline IP network connection is be expanded to serve cellular wireless communication devices (WCD) via a cellular wireless carrier's radio access network (RAN). Calls to and from the cellular WCD are connect... | 07/29/2008 |
| 7386103 | Method and system for providing prompt navigation in interactive voice response (IVR) system Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and generating a location identifier in response to the location identif... | 06/10/2008 |
| 7376126 | Systems and methods for messaging using a broadband connection Systems and methods for sending and receiving text, or data, messages between wireless communication devices and wireline-messaging devices utilize a broadband connection to the wireline premises as the signaling channel. A message application server sends messages ... | 05/20/2008 |
| 7372947 | Message exchange and method for distributing messages in telephone networks A voice-controlled message exchange apparatus and method for receiving spoken messages, from a plurality of subscribers in a public switched telephone network via the telephone network. The voice controlled message exchange is used for storing the received messages,... | 05/13/2008 |
| 7373309 | System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be empl... | 05/13/2008 |
| 7372949 | System and method for call redirect detection and treatment Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelli... | 05/13/2008 |
