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Class 379/88.18 - Interacting voice message systems


Subclass of Class 379 - Telephonic communications
Definition: Audio message storage, retrieval, or synthesis system wherein
No. of patents: 649
Last issue date: 05/22/2012


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NumberTitleIssue Date
8184781Method and system for communicating information
System and method for communicating information from an information provider to a recipient are provided. One illustrative application for the system and method is in a medical practice. The system and method may be used as an automated patient medical information m...
05/22/2012
8160215Systems and methods for visual presentation and selection of IVR menu
Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database ...
04/17/2012
8155282Self-provisioning, notification, retrieval, and submission of visual voice mail
A method includes receiving from a visual voice mail (VVM) client a request to access VVM services and determining whether VVM services have been previously activated. The method further includes providing a negative response to the VVM client if it is determined th...
04/10/2012
8139729Systems and methods for handling calls associated with an interactive voice response application
A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbo...
03/20/2012
8139731Methods, systems and computer program products for providing targeted messages for pharmacy interactive voice response (IVR) systems
A pharmacy Interactive Voice Response (IVR) system can identify a targeted message for playing to a caller using criteria that are based on a prescription number that is provided by the caller. The functionality of an IVR system can thereby be enhanced to provide ta...
03/20/2012
8139730Integrating an IVR application within a standards based application server
A method for providing Interactive Voice Response functionality within a multi-tiered telephony environment can identify an enterprise archive file that contains an Interactive Voice Response (IVR) application. The enterprise archive file can contain multiple interp...
03/20/2012
8090086VoiceXML and rule engine based switchboard for interactive voice response (IVR) services
Call routing systems and methods are provided. A particular routing method comprises decoding a message based on an incoming call to determine whether a live agent is required. When a live agent is not required, a destination interactive voice response (IVR) applica...
01/03/2012
8085908Voice-messaging with attachments
A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments....
12/27/2011
8077840Web integrated interactive voice response
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a ...
12/13/2011
8054951Method for order taking using interactive virtual human agents
Methods combine speech recognition with telephonic sales order processing, in order to automate and improve the efficiency of telephone sales orders, by responding appropriately to vocalizations, pausing for interruption, repeating responses when appropriate, automa...
11/08/2011
8054952Systems and methods for visual presentation and selection of IVR menu
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a processor; and a memory coupled to the processor. The memory comprises a list of telephone numbers associated with one or more destinati...
11/08/2011
8036348Sequential presentation of long instructions in an interactive voice response system
A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of ...
10/11/2011
8036347Method and apparatus providing additional information to an interactive voice response (IVR) system user
A method, apparatus and computer program product for providing additional information to an Interactive Voice Response (IVR) system user is presented. A call from a user is received at the IVR system, and a session is provided for the user. Additionally, a page is g...
10/11/2011
8036346Method and system for testing audio server
A method and system for testing a media server is provided. The media server is capable of delivering prompts simultaneously to a plurality of devices. According to various embodiments, these prompts are present as one or more chunks on the media server. The media s...
10/11/2011
8019056Interactive pre-programmed voice response system
As apparatus for responding silently to incoming calls in a communication system. Such an apparatus provides the capability to respond to incoming calls in the communication system which could be, for example, a telephone system, for those cases necessitating minima...
09/13/2011
8009813Telephone user interface programmable shortcut
A method for providing a telephone user interface programmable shortcut for a telephone-accessed system includes steps as follows. The telephone user interface programmable shortcut is mapped to a telephone key stroke sequence. The telephone-accessed system is diale...
08/30/2011
8000454Systems and methods for visual presentation and selection of IVR menu
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple ...
08/16/2011
7991126Method for restricting mailbox-to-mailbox message transfers
A method for use of voice call restriction data to restrict mailbox-to-mailbox message transfers. When a subscriber logs into his or her voice mail box and seeks to send a voice mail message to another subscriber's voice mail box, reference will be made to voice cal...
08/02/2011
7970110Voice over IP method for developing interactive voice response system
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the per...
06/28/2011
7933390Region-wide messaging system and methods including validation of transactions
Methods and systems are disclosed that allow for the exchange of voice mail messages between different VMSs of different service providers and/or in different networks by the transmission of such messages through a data network using a standard protocol of the data ...
04/26/2011
7924986IVR system manager
An IVR system designer receives design specification data (which may be either state definition data or IVR system document data) and stores it in a database. A design specification report can be generated based on the stored design specification data. The report ma...
04/12/2011
7920682Dynamic interactive voice interface
A dynamic voice user interface system is provided. The dynamic voice user interface system interacts with a user at a first level of formality. The voice user interface system then monitors history of user interaction and adjusts the voice user interface to interact...
04/05/2011
7864931Personal calendaring, schedules, and notification using directory data
Methods and systems are provided for utilizing calling party personal calendaring and scheduling information to facilitate enhanced directory assistance information. After obtaining a directory number for a called party from a subscriber's address book or from a dir...
01/04/2011
7864930Systems and methods for registration and retrieval of voice mail contact information
Methods, apparatus and computer-readable media for registering and retrieving contact information associated with a potential calling party. The registration method comprises receiving an originating address associated with the potential calling party, receiving con...
01/04/2011
7769147Voice messaging system with enhanced customizability
A telephony-based messaging system application is built for use by a particular customer. The application is stored on a computer readable medium and includes a set of modules, where each module comprises call flows, code and a Customization List. The Customization ...
08/03/2010
7751537Peer to peer voice over IP network with distributed call processing
A network device has a voice mail module adapted to provide voice mail functionality for calls of a first type directed to the network device. The calls of the first type are originally intended for the network device. The voice mail module also provides voice mail ...
07/06/2010
7724880Networked voicemail
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types,...
05/25/2010
7715531Charting audible choices
In one embodiment, a system and method for charting audible choices comprises determining if an option is offered; selecting the option if the option is offered; and saving a result, wherein the result is associated with the selected option. ...
05/11/2010
7715532Automated passcode recovery in an interactive voice response system
The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recover...
05/11/2010
7680254Health monitor for a geographically distributed voice messaging system
A health monitor subsystem detects and responds to faults within a geographically disperse voice messaging system. The health monitor subsystem comprises agent, manager, interface, and common processes. The agent process monitors a respective voice messaging system ...
03/16/2010
7653183Method and apparatus to provide data to an interactive voice response (IVR) system
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Th...
01/26/2010
7646856Region-wide messaging system and methods including validation of transactions
Methods and systems are disclosed that allow for the exchange of voice mail messages between different VMSs of different service providers and/or in different networks by the transmission of such messages through a data network using a standard protocol of the data ...
01/12/2010
7613283Method and apparatus for interactive voicemail
A system and method for delivering interactive voice messages using a voice messaging system are disclosed. In an illustrative embodiment, the system comprises a voice messaging processor and memory containing machine readable instructions which, when executed by th...
11/03/2009
7602888Menu presentation system
A method of presenting an item from a menu of an IVR system for selection is provided, comprising presenting the item to a caller, presenting an audio space to the caller, and detecting any of a number of inputs from an input device during the presentation of the it...
10/13/2009
7602889Dynamically alerting callers of changes to menu structures in a telephone prompting system
A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occur...
10/13/2009
7593513Network based voice mail with call screening
Embodiments of the present invention provide a network based voice mail system that includes advantages of traditional answering machines. When a call comes in that is not answered, a Remote Answering Device may pick up after a preselected number of rings and play a...
09/22/2009
7580511Voice over IP method for developing interactive voice response system
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the per...
08/25/2009
7558380Methods, systems and computer program products for providing targeted messages for pharmacy interactive voice response (IVR) systems
A pharmacy Interactive Voice Response (IVR) system can identify a targeted message for playing to a caller using criteria that are based on a prescription number that is provided by the caller. The functionality of an IVR system can thereby be enhanced to provide ta...
07/07/2009
7551728Structured voice interaction facilitated by data channel
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel nav...
06/23/2009
7542553Interactive voice communications network entertainment
A method for operating a voice-based interactive entertainment program, the method including: a) receiving a voice communication from at least one user; b) selecting output in accordance with a voice-based interactive entertainment program, programmed with a plurali...
06/02/2009
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