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Class 379/88.16 - Voice message synthesis


Subclass of Class 379 - Telephonic communications
Definition: Audio message storage, retrieval, or synthesis system further
No. of patents: 451
Last issue date: 03/20/2012


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NumberTitleIssue Date
8139727Personalized interactive voice response system
An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller i...
03/20/2012
8094790Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
A computer program for training a customer service representative by analyzing a telephonic communication between a customer and a contact center is provided. A code segment selects at least one identifying criteria. A code segment identifies a pre-recorded first te...
01/10/2012
8077839Handheld device for dialing of phone numbers extracted from a voicemail
A method for processing a telephone number embedded in a voicemail received by a user of the handheld device comprising a processor and a memory is provided. The method includes playing back the voicemail. The method further includes in response to receiving a first...
12/13/2011
7995717Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and...
08/09/2011
7949106Asynchronous event handling for video streams in interactive voice response systems
A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvanta...
05/24/2011
7920681System, apparatus, and methods for creating alternate-mode applications
A system, apparatus, and method for creating alternate-mode interactive applications is provided. A system for creating an alternate-mode interactive application includes a selection module for selecting a voice-mode element from a set of voice-mode elements definin...
04/05/2011
7885390System and method for multi-modal personal communication services
A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular r...
02/08/2011
7881443System and method for real-time, personalized, dynamic, interactive voice services for travel availability information
System and methods for real-time, interactive transmission of information about travel schedules and creation of travel schedules are provided. A user defines desired travel parameters, such as dates, times, costs and the like related to a travel component. Travel c...
02/01/2011
7706512Method and apparatus for voice message editing
A method and apparatus for voice message editing, particularly a method and apparatus for splicing voicemails sections together. A system, method and computer program product are described for forming a voice message on an interactive voice response system (IVR) spo...
04/27/2010
7660399Voice processing system
A voice processing complex has a plurality of host machines, each host machine supporting one or more voice applications, at least one host in the complex including telephony hardware for providing access to a plurality of telephone lines. Such a host provides telep...
02/09/2010
7636427Method and system for connecting two or more persons by telephone
Connecting two or more persons by telephone without any person having to give their telephone coordinates. A messaging server adapted to send to one or more invited persons a message sent by an inviting person and containing an invitation to communicate by telephone...
12/22/2009
7526072Audio device, system and method for archiving audio files based on distributed audio phone data received over a data network in encrypted or non-encrypted form
An audio unit or audio system usable by a processor to: receive audio phone data over a data network; store at least one portion of the audio phone data in a non-encrypted form; and transmit at least one portion of the stored audio phone data to another data storage...
04/28/2009
7505570Voice over IP method for developing interactive voice response system
A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the per...
03/17/2009
7463723Method to enable instant collaboration via use of pervasive messaging
A system and method to enable instant collaboration between a user of an instant messaging network and a user of a communications network can include the steps of connecting the instant messaging network and the communications network via a data network; providing a...
12/09/2008
7444288Automatically mixing audio signals in a predetermined manner
A recorded voice message having a first length and a background sound having a second length longer than the first length are received. The first length of the recorded voice message is determined. The level of a portion of the background sound is lowered, the lower...
10/28/2008
7401320Operator network that routes customer care calls based on subscriber/device profile and CSR skill set
An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the inco...
07/15/2008
7397912Communication system employing a personal assistant server and a personal assistant terminal
A communication system has a plurality of user terminals, operable by a corresponding pourality of users, connecting means, a “personal assistant” server and a “personal assistant” terminal. The “personal assistant” terminal is connected to the “person...
07/08/2008
7382770Multi-modal content and automatic speech recognition in wireless telecommunication systems
A communication architecture for delivery of grammar and speech related information such as text-to-speech (TTS) data to a speech recognition server operating with a wireless telecommunication system for use with automatic speech recognition and interactive voice-ba...
06/03/2008
7379537Method and system for automating the creation of customer-centric interfaces
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine, a customer language engine, a task frequency engine, a customer stru...
05/27/2008
7373587Representing sub-events with physical exertion actions
A live event may be broadcasted by producing a computer coded description of the sub-events that constitute the event. The coded description is stored in a centralized computer data base and the information thus stored is accessible by a viewer's computer. That view...
05/13/2008
7366295Telephone signal generator and methods and devices using the same
A method or device includes a telephone with an audio or video effects generator to produce audio or video effects that are transmitted as part of a signal from the telephone. ...
04/29/2008
7359918System and method for intelligent script swapping
A method for providing data collection from a client at a data collection mechanism, the method includes collecting from a client a first portion of data at a first data collection mechanism using at least a portion of a first script comprising one or more queries f...
04/15/2008
7350190Computer implemented modeling and analysis of an application user interface
A Modeling and Analysis Program (MAP) having a modeler, an estimator, and an evaluator is disclosed. The MAP guides the user through the design process. The modeler takes the user's input of a process diagram and creates a model organized by pages. An estimator is a...
03/25/2008
7349836Method and process to generate real time input/output in a voice XML run-time simulation environment
A method and system for testing voice applications, such as VoiceXML applications, is provided. The system provides a run-time simulation environment for voice applications that simulates and automates user interaction. A user simulation script is provided in a cust...
03/25/2008
7346152Intelligently providing dialup access numbers using an automated voice response system
A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the part...
03/18/2008
7336655System and method for recording call details and memory product
The present invention provides a system, method and a memory product storing a computer program for recording call details that allows inexpensive recording of voice data of a phone call on the IP phone system, while easily maintaining high sound quality of the call...
02/26/2008
7331036System and method to graphically facilitate speech enabled user interfaces
A graphical development environment for developing the program flow of an application, The environment is controlled by a plurality of icons, some of which are detailed sub-routines used to control the proper returns in systems in which speech recognition is utilize...
02/12/2008
7327723Computer, internet and telecommunications based network
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice server...
02/05/2008
7325029Methods for enabling e-commerce voice communication
Methods for operating multimedia computers to provide e-commerce voice communication capability directly between any computer connected to a computer network such as the Internet and any telephone device connected to the PSTN are disclosed. A simple click and call m...
01/29/2008
7315613Multi-modal messaging
Systems and methods for multi-modal messaging that enable a user to compose, send and retrieve messages, such as SMS, MMS, IM or ordinary e-mail messages, for example, using one or more I/O (input/output) modalities (e.g., speech I/O and/or GUI I/O). A method for co...
01/01/2008
7315618Voice caller ID
An apparatus and method for audibly annunciating at a device information transmitted over a telephone network. The information is transmitted in the form of a modulated signal to the device wherein the modulated signal is representative of the information. The appar...
01/01/2008
7313387Method for operating a telecommunication system and telecommunication arrangement
The invention relates to a method for operating a telecommunication system, including in particular a mobile radio network (PLMN), to provide a service and to obtain information. ...
12/25/2007
7310412Personalized recorded message via message delivery system
Message delivery system primarily for answering machines which provides a realistic sounding recorded message containing an individualized personal greeting which can be delivered onto one or more answering machines. This automated method of delivering a recorded pe...
12/18/2007
7305342Text-to-speech synthesis system and associated method of associating content information
A setting window that is displayed when a mail tab is selected includes check boxes for selecting items to read when an electronic mail is read, and a check box and a drop-down list box for setting automatic checking of electronic mails. Contents corresponding to ch...
12/04/2007
7302395Speech notification
A notification device comprises control software including a calendar-type application, which is capable of managing notification messages and where the messages are associated with at least an item of notification content and a time of notification. The method comp...
11/27/2007
7302242Portable phone having recording function for recording call-audio with using the minimum capacity of memory
A portable phone having a recording function to which this invention is applicable comprises a plurality of memories, a switching unit, and a reproducing unit. Each of the memories is used for endless-recording, as a conversation content audio data during the teleph...
11/27/2007
7302639Report system and method using prompt in prompt objects
A system that incorporates prompt objects in a report definition to enable a user to specify answers to questions to customize a reporting system, decision support system, business intelligence and OLAP report at execution time. A prompt object contains a single que...
11/27/2007
7296066Mobile communication system for a network
A server or software program implemented on a third-party server to facilitate incoming and outgoing calls in a mobile communication system is provided. Users can access information in a corporate information system (“CIS”) through a plurality of speech terminal...
11/13/2007
7289609Method and device for broadcasting messages
A method is provide for using a communication device which comprises a plurality of ports adapted to receive a plurality of communication sessions. The method comprises the steps of identifying subscribers having at least a first common characteristic, retrieving re...
10/30/2007
7284421Detection of wake vortices and the like in the lower atmosphere
Two SODAR systems (12a and 12r) for detecting and characterizing vortices (16) shed from landing or departing aircraft (14) as at an airport (10) are positioned so that one, the active system (12a) is lo...
10/23/2007
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