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| Number | Title | Issue Date |
| 8184780 | System and method for controlling voicemail transcription from a communication device Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voi... | 05/22/2012 |
| 8175229 | Enhancing messaging services using translation gateways In one embodiment, a translation gateway is for use between a network of a messaging service provider and a hostile data network. The gateway is to forward messages using a secure connection through the hostile network, to a customer's network. Different types of in... | 05/08/2012 |
| 8160214 | Mixed protocol multi-media provider system incorporating a session initiation protocol (SIP) based media server adapted to operate using SIP messages which encapsulate GR-1129 advanced intelligence network based information A system and method for processing a plurality of requests for a plurality of multi-media services received at a Private Service Exchange (PSX) defined on the system from a plurality of IP-communication devices. The system includes a Network Gateway Controller (GSX)... | 04/17/2012 |
| 8155281 | Cross-media voice mail notification and delivery The subject mater herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching ... | 04/10/2012 |
| 8144840 | Method and system for facilitating mediated communication One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request transmitted from a first communication device is received by a mediation syst... | 03/27/2012 |
| 8144841 | Multimedia spam determination using speech conversion Determining unwanted multimedia message originated from a multimedia call. An interface receives a multimedia message from a telecommunication service operator, and multimedia message is stored on a storage area. A unified communication system manages communication ... | 03/27/2012 |
| 8139726 | Voicemail system and method for providing voicemail to text message conversion A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text mes... | 03/20/2012 |
| 8139725 | Associated information in structured voice interaction systems A structured voice interaction system includes logic to communicate one or more voice prompts to a caller via a voice channel, and to communicate navigation information for the structured voice interaction system to the caller via a data channel. Voice prompts commu... | 03/20/2012 |
| 8111813 | Unified greeting service for telecommunications events A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is used by a server in response to any communication event that arrives f... | 02/07/2012 |
| 8090082 | System, method and computer program product for extracting user profiles and habits based on speech recognition and calling history for telephone system advertising A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages. ... | 01/03/2012 |
| 8090083 | Unified messaging architecture A system and/or methodology that unifies a telephonic communication component and/or system with a data (e.g., messaging) server component and/or system. The system can facilitate telephonically accessing rich information in the server (e.g., messaging server). This... | 01/03/2012 |
| 8068589 | Interface for a multi-messaging system Systems and methods of managing announcement messages provide for receiving a first announcement message, where the first announcement message is compatible with a first platform protocol of a first messaging server. The first announcement message is translated into... | 11/29/2011 |
| 8054949 | Image based caller identifying system A system for identifying an originator based on an image and a method thereof are disclosed. The method includes: transmitting a session initiate protocol INVITE message by inserting predetermined image information in the session initiate protocol INVITE message at ... | 11/08/2011 |
| 7983400 | Method and apparatus for converting a voice signal received from a remote telephone to a text signal A telephone call is established between a local telephone (110) associated with a local party and a remote telephone (104) associated with a remote party. The local telephone (110) receives a voice signal from the remote telephone (104) r... | 07/19/2011 |
| 7978830 | Broadcasting voicemail replies A messaging device may include a memory configured to store a first message from a first caller and intended for a called party and to store information identifying a group that includes a number of broadcast parties that include the first caller. The messaging devi... | 07/12/2011 |
| 7974391 | Conversation-based user interface A conversation-based user interface (UI) is described. The presenting of the UI includes receiving communications from numerous people. The communications include media that is electronic. A conversation list is generated that includes conversation information of ea... | 07/05/2011 |
| 7974392 | System and method for personalized text-to-voice synthesis A communication device and method are provided for audibly outputting a received text message to a user, the text message being received from a sender. A text message to present audibly is received. An output voice to present the text message is retrieved, wherein t... | 07/05/2011 |
| 7961851 | Method and system to select messages using voice commands and a telephone user interface A system and method to selectively retrieve stored messages are disclosed. The method comprises receiving a voice command from a user, the voice command comprising at least one spoken search identifier, determining at least one stored message that corresponds to the... | 06/14/2011 |
| 7924985 | Interaction history applied to structured voice interaction system A telephone includes logic to enable the telephone and a structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information c... | 04/12/2011 |
| 7912187 | Transcoding voice to/from text based on location of a communication device A device, method, and system for routing communications to an output of a communications device, such as a mobile telephone, based on the format of an incoming communication and an output mode of the communications device is disclosed. An incoming speech communicati... | 03/22/2011 |
| 7907705 | Speech to text for assisted form completion A method for capturing information from a live conversation between an operator and a customer, involving monitoring the live conversation between the operator and the customer, recognizing at least one portion of the live conversation as a text portion upon convert... | 03/15/2011 |
| 7869578 | Printer with speech transcription of a recorded voice message A printer has voice recognition capabilities to transcribe a recorded voice message into printed text. The printer has a communication interface that is connected to a communication line for receiving a voice message. The printer also has an extended memory that sto... | 01/11/2011 |
| 7848494 | System and method for capture and storage of forward and reverse link audio A system and method for capturing and storing audio information from the forward or reverse link is disclosed. A communication device receives audio information via the forward or reverse link channel. The audio information is parsed and processed by voice recogniti... | 12/07/2010 |
| 7826601 | Systems and methods for providing real-time conversation using disparate communication devices Systems and methods for providing real-time conversation among a plurality of disparate communication devices include receiving a first communication from a first communication device operating in a first communication mode, translating the first communication into ... | 11/02/2010 |
| 7809118 | System and method for voice and data convergence The method and apparatus is for converting messages and responses between text messages of a user and voice responses of at least one agent in an automatic contact distribution system having a plurality of agents. In one embodiment, the method includes sending a tex... | 10/05/2010 |
| 7804941 | Systems and methods for message delivery in a controlled environment facility Systems and methods are disclosed for sending and receiving a message between a nonresident and a resident of a controlled environment facility that associates an identifier to the message, wherein the resident does not associate the identifier to resident created m... | 09/28/2010 |
| 7792253 | Communications involving devices having different communication modes The present invention includes a telecommunication method. The method can include the step of a sending device operating in a first communication mode initializing a communication to a receiving device operating in a second communication mode. The receiving device c... | 09/07/2010 |
| 7778397 | Dynamic video generation in interactive voice response systems A method and apparatus are disclosed that enable an interactive voice response (IVR) system to generate video content in addition to audio content (e.g., synthesized speech, etc.). The video content is based on the state of the IVR system, the video display capacity... | 08/17/2010 |
| 7778398 | Communication center application Methods, systems, and products are disclosed for creating a record with a customer. One method receives at a communication center a request for support from the customer. A data field is presented to an agent for entry of information identifying the customer. A menu... | 08/17/2010 |
| 7764771 | Method of recording invention disclosures The method of the present invention allows inventors to orally document innovative concepts. The method reduces the need to have inventors write out details of an invention in an invention disclosure form. The method also assists inventors in quickly and convenientl... | 07/27/2010 |
| 7729480 | Method and system for multi-modal interaction A method and system manages content delivery to a multi-modal client device. The system may include a session manager logically connected between a server and the client device. The session manager can maintain a record of the state of a user's session, and if the u... | 06/01/2010 |
| 7724879 | Efficient communication through networks A method and device that interrogates the availability of a called party before placing a communication from the calling party to the called party. A callback may be initiated so that both communications are completed simultaneously. The routing of communication may... | 05/25/2010 |
| 7706511 | System and method for sending text messages converted into speech through an internet connection This disclosure includes a system to send text messages by the Internet and deliver messages in the form of speech directly on an addressee's phone. This system includes a central server where software is installed. The server receives a written text message, conver... | 04/27/2010 |
| 7706510 | System and method for personalized text-to-voice synthesis A communication device and method are provided for audibly outputting a received text message to a user, the text message being received from a sender. A text message to present audibly is received. An output voice to present the text message is retrieved, wherein t... | 04/27/2010 |
| 7693267 | Personalized user specific grammars Improved systems and methods are provided for transcribing audio files of voice mails sent over a unified messaging system. Customized grammars specific to a voice mail recipient are created and utilized to transcribe a received voice mail by comparing the audio fil... | 04/06/2010 |
| 7636426 | Method and apparatus for automated voice dialing setup A telecommunications device includes a voice dialer and a text-to-speech engine. The text-to-speech engine is configured to convert at least a portion of a user contact list information to speech and the voice dialer is configured to receive an audio input and perfo... | 12/22/2009 |
| 7587033 | Methods and systems for rendering voice mail messages amenable to electronic processing by mailbox owners A method for execution by an owner of a mailbox in a voice mail system. The method comprises using an access device to access a voicemail message contained in the mailbox and entering a command instrumental in causing the voicemail message to be forwarded over a tel... | 09/08/2009 |
| 7561677 | Communication conversion between text and audio Techniques and tools are described for converting incoming and/or outgoing communications to usable and convenient formats. For example, a user selects a desired profile from a group of available profiles, and the selected profile is activated. If a first profile is... | 07/14/2009 |
| 7551727 | Unified messaging architecture A system and/or methodology that unifies a telephonic communication component and/or system with a data (e.g., messaging) server component and/or system. The system can facilitate telephonically accessing rich information in the server (e.g., messaging server). This... | 06/23/2009 |
| 7535997 | Systems and methods for silent message delivery Systems and methods for silent message delivery are provided. One such embodiment includes a message receiver configured to receive a text message and convert it to a corresponding speech message. A message router is connected to the message receiver and configured ... | 05/19/2009 |
