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| Number | Title | Issue Date |
| 7844036 | Visual test automation tool for message-based applications, web applications and SOA systems In one embodiment, a graphical user interface (“GUI”) enables the efficient composition and execution of a test of a message-based application, Web application, or SOA systems' capacity to receive, process and respond to message traffic. The GUI may be used to g... | 11/30/2010 |
| 7688953 | Rate control in communications systems Communications rate control is described. The rate control includes receiving a message addressed to a client device of a user. A determination is made as to a category of the message. Data of the message is synchronized between a server and the mobile device in res... | 03/30/2010 |
| 7436940 | Methods and systems for enabling a reply call to voice mail message Methods and systems for enabling a subscriber to reply to a voice mail message that has been made available for the subscriber at a voice mail system (VMS). In response to an indication, the VMS transmits a release message with respect to the subscriber's communicat... | 10/14/2008 |
| 7386452 | Automated detection of spoken numbers in voice messages An apparatus, program product and method utilize voice recognition to process voice messages in an automated manner to detect spoken numbers contained therein. Detected spoken numbers can then be utilized to set a start position at which to begin playback of a voice... | 06/10/2008 |
| 7369648 | Apparatus and method for PBX-integrated unified messaging services on a switched backbone PBX-integrated unified messaging capabilities are provided via a switched backbone (such as the Internet) without having to install or deploy on-premise unified messaging equipment. A Corporate Communication Platform (“CCP”) typically located within a corporate ... | 05/06/2008 |
| 7333798 | Telecommunication call management and monitoring system A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometri... | 02/19/2008 |
| 7315821 | System and method for health care information processing based on acoustic features A question as to the physical condition and a question as to the feeling are asked, answers are accepted by voice, acoustic features are extracted from the answer to the question as to the physical condition, and character string information is extracted from the an... | 01/01/2008 |
| 7313233 | Tone clamping and replacement A method and apparatus to manage tone clamping are described. ... | 12/25/2007 |
| 7305430 | Reducing data storage requirements on mail servers A single copy of an incoming message addressed to multiple recipients is stored as a shared message on a server and the message's size is determined. A recipient count indicates how many of the recipients of the message have mailboxes on the server. A total amount o... | 12/04/2007 |
| 7305068 | Telephone communication with silent response feature A telephone call may be received or made by the user of telephony-enabled apparatus in circumstances, such as during a meeting, where spoken responses by the user to what the other party to the call has said are unacceptable. A telephony method and arrangement are d... | 12/04/2007 |
| 7280969 | Method and apparatus for producing natural sounding pitch contours in a speech synthesizer A speech synthesis system is disclosed that utilizes a pitch contour resulting in a more natural-sounding speech. The present invention modifies the predicted pitch, b(t), for synthesized speech using a low frequency energy booster. The low frequency energy booster ... | 10/09/2007 |
| 7260190 | System and method for managing voicemails using metadata A system and method for managing voicemails using metadata is presented. The metadata includes an audible introduction which a user records and associates the audible introduction to a voicemail. The user is also able to associate other types of metadata to a voicem... | 08/21/2007 |
| 7260633 | System and method for processing requests from newly registered remote application consumers A system and method for pre-allocating resources for use by registering consumers of applications and/or services available via a protocol that identifies a user through items including, but not limited to, a cookie and/or a persistent connection (e.g., the Internet... | 08/21/2007 |
| 7194257 | Automatic dialing for a wireless communications device A wireless communications device comprises a transceiver, memory, and a controller. The transceiver permits a user to communicate with a remote party via a wireless communications network. Whenever the user places an outgoing call, the controller stores characterist... | 03/20/2007 |
| 7191134 | Audio psychological stress indicator alteration method and apparatus A method of changing psychological stress indices by evaluating manifestations of physiological change in the human voice wherein the utterances of a subject under examination are formatted as electrical signals and processed to alter selected characteristics which ... | 03/13/2007 |
| 7103349 | Method, system and network entity for providing text telephone enhancement for voice, tone and sound-based network services The invention is a system, a method of transmitting messages selectively as text or non-text from an entity (104) in a network (100 and 102), and an entity in a network. A system in accordance with the invention includes at least one terminal ( | 09/05/2006 |
| 7095843 | Selective messaging in a multiple messaging link environment A method and apparatus are provided for forwarding messages among peripherals of an automatic call distributor. The method includes the steps of forming a message table in a first peripheral of the automatic call distributor and forwarding a message from the first p... | 08/22/2006 |
| 7092496 | Method and apparatus for processing information signals based on content Methods and apparatus are provided for processing an information signal containing content presented in accordance with at least one modality. In one aspect of the present invention, a method of processing an information signal containing content presented in accord... | 08/15/2006 |
| 7072684 | Method, apparatus and computer program product for transcribing a telephone communication According to an apparatus form of the invention, an apparatus of a size and weight that is suitable to be carried easily in a pocket or purse includes telecommunications circuitry operable to wirelessly send and receive voice communications directly to and from a ce... | 07/04/2006 |
| 7058163 | System and method for ex post facto preserving a recorded conversation For use with an automated call placement system (ACP) having a switching service unit (SSU), a call monitoring unit capable of monitoring a selected one of lines coupled to the switching service unit and a method of making a recording of a conversation occurring on ... | 06/06/2006 |
| 7027568 | Personal message service with enhanced text to speech synthesis A server in a network gathers textual information, such as news items, E-mail and the like. From that information, the server develops or identifies messages for use by individual subscribers. The same server that accumulates the text messages or another server in t... | 04/11/2006 |
| 7023966 | Telephonic voice message store and forward method having network address and voice authentication Authentication of voice message recipient network addresses employs generating (102) and storing (104) a “network file” that includes “voice clips” and associated network addresses that are extracted from voice messages received across a networ... | 04/04/2006 |
| 7020251 | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone A method and system for accomplishing real-time drilling in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to... | 03/28/2006 |
| 7006606 | Sponsored information distribution method and apparatus A database having information sought by a consumer, a database containing consumer attributes, and a database of advertising messages are made responsive to telephone calls placed to an interactive voice response (IVR) system. Alternatively, the databases can be lin... | 02/28/2006 |
| 6977992 | System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time database queries A method and system for accomplishing real-time queries in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to ... | 12/20/2005 |
| 6961410 | Method for customizing information for interacting with a voice mail system A method and apparatus for personalizing voice messages to be used by a voice mail system in interacting with a user based on information provided by the user in an interactive communication between the voice mail system and the user. The method comprises the steps ... | 11/01/2005 |
| 6947969 | System and method for accessing voice messaging system data A second computer accesses voice messaging system data residing on a first computer. The second computer receives a log record range selection from a user interface, creates a log record selection file based on the log record selection, and sends the file to the fir... | 09/20/2005 |
| 6904143 | Apparatus and method for logging events that occur when interacting with an automated call center system An apparatus for logging events that occur during a call to a call center includes an analysis unit and a memory unit. The analysis unit analyzes a recording of a complete call to the call center. The memory unit automatically records, in an event log, information a... | 06/07/2005 |
| 6898631 | Platform for internet based real-time communication content selection A method of monitoring real-time communication on a computer network between at least two client computers connected by the network comprising first providing a database of keywords, with each of the keywords linked to a predefined rating. The method then includes m... | 05/24/2005 |
| 6868140 | Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call In a communications network, a method and apparatus are disclosed for using a graphical user interface for telephony call control. A method is also disclosed for sending a datagram from a called party to a calling party. Call control of a call is diverted to a voice... | 03/15/2005 |
| 6785367 | Method and apparatus for extracting voiced telephone numbers and email addresses from voice mail messages The present invention relates to a system for automatically identifying enunciation of telephone numbers and email addresses in voice mail messages for presentation to a user via either voice or text, without the user being required to replay the message. Furthermor... | 08/31/2004 |
| 6751301 | Administration tool for supporting information technology (IT) system migrations A computer-based administration tool migrates user's names and greetings from a first voice mail system to a second voice mail system. Illustratively, the administration tool accesses the first voice mail system for recording, or storing, each of a plurality of user... | 06/15/2004 |
| 6697457 | Voice messaging system that organizes voice messages based on detected emotion A system, method and article of manufacture are provided for managing voice messages based on emotion characteristics of the voice messages. First, a plurality of voice messages that are transferred over a telecommunication network are received. Thereafte... | 02/24/2004 |
| 6697459 | Telephonic voice message transmission control method The present invention is directed to a method of controlling transmission of voice messages or information via telephonic voice message systems, which are sometimes referred to as Voice Mail Systems. Users of the system selectively specify voice message t... | 02/24/2004 |
| 6580785 | Apparatus and method for simultaneous multiple telephone type services on a single telephone line Apparatus and method for simultaneously providing multiple telephone-type services to any/all POTS-type devices on a single wire pair at a user premises. The present invention provides for the ability to add separately addressable POTS devices on a single... | 06/17/2003 |
| 6567506 | Telephone number recognition of spoken telephone number in a voice message stored in a voice messaging system A voice messaging system such as a telephone answering device which allows automatic identification and tagging of a voice clip portion of a full voice message which contains a spoken telephone number (e.g., a call back number). The voice clip may be tagg... | 05/20/2003 |
| 6556663 | Guestroom telephone having single action message retrieval A telephone system is operatively coupled to a private automatic branch exchange (PABX) system and to a voice mail system, where the telephone system permits a user to retrieve recorded voice messages from the voice mail system. The telephone system inclu... | 04/29/2003 |
| 6553024 | Method and configuration for providing performance features for mobile subscribers via a communications network When an external terminal is signed on to a communications system, a voice link is set up between the external terminal and a teleworking subscriber line module of the communications system. Control information which is transferred in the form of DTMF sig... | 04/22/2003 |
| 6542583 | Caller identification verification system A process, apparatus and system are disclosed for verifying the authenticity of a user before providing the user with a desired service. The process involves first receiving a request from the user. Next, a question set is fetched corresponding to the use... | 04/01/2003 |
| 6535583 | Voice recompression method and apparatus A method and apparatus for storing a voice message. The method includes the steps of storing a coded representation of the voice message in a block of memory associated with the voice message and sized to correspond to the size of the coded representation... | 03/18/2003 |
