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| Number | Title | Issue Date |
| 7657006 | Messaging translation services One embodiment of a method for translating a message can be broadly summarized by the following steps: generating an electronic message in an understood language of an originating party; receiving instructions to translate contents of the electronic message to anoth... | 02/02/2010 |
| 7561674 | Apparatus and method for providing automatic language preference The present invention is directed to an apparatus and method for storing a language preference and providing the stored language preference automatically without any intervention of a user. The user may have an option to set a desired language preference on the call... | 07/14/2009 |
| 7515694 | Apparatus for personalizing computerized customer service A method for improving user satisfaction with automated response computer driven systems is provided. In one embodiment the automated computer system utilizes a Web browser accessing at least a Web site. In another embodiment, the automated computer system is a tele... | 04/07/2009 |
| 7466801 | Method and apparatus for presenting caller identification information with geographical and/or source language information A method for processing calls. Initiation of a call by a user is detected in the communications device. In response to detecting the call, a geographic identification based on a number assigned to the communications device and/or language identification based on a u... | 12/16/2008 |
| 7433455 | Processing a communication session using a rules engine Processing a communication session involves accessing a database storing features that include caller preferences associated with a caller and callee capabilities associated with a callee. Rules for processing a communication session are retrieved. Each rule specifi... | 10/07/2008 |
| 7426266 | Systems and methods for providing selectable options to a calling party on-hold Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality... | 09/16/2008 |
| 7397905 | Interactive voice response (IVR) system providing dynamic resolution of data An interactive voice response (IVR) system executes a call flow that references data objects holding information. The information within a data object includes a variable that holds a value utilized by the call flow, state information describing the state of the var... | 07/08/2008 |
| 7372851 | Method and system for automatic language negotiation on voice (over IP) calls A method for negotiating a common language on a voice over Internet Protocol (VoIP) network, the method comprising: allowing a plurality of users to connect to the VoIP network, each of the plurality of users having at least one of a plurality of VoIP compatible tra... | 05/13/2008 |
| 7321852 | System and method for transcribing audio files of various languages System, method and program product for transcribing an audio file included in or referenced by a web page. A language of text in the web page is determined. Then, voice recognition software of the language of text is selected and used to transcribe the audio file. I... | 01/22/2008 |
| 7313229 | System and method for delayed or repeated message delivery A system and method that records a message and then delivers the message to one or more recipients. The message may be delivered to the recipients at some determined later time. Each recipient may be able to receive the message at different times depending on data t... | 12/25/2007 |
| 7310413 | Language for implementing telephony processing in end points A system includes telephony devices that provide services and applications through the execution of scripts in web pages. ... | 12/18/2007 |
| 7302051 | System and method for providing an automatic telephone call back from information provided at a data terminal The system and method provides an automatic telephone call back in response to a request for assistance made at a remote data terminal by an inquiring party. The inquiring party provides information at the data terminal, the information is transferred over a data pa... | 11/27/2007 |
| 7290032 | Broadcast communication system and method thereof in a point-to-multiport communication system In a point-to-multipoint system, the first communication processing apparatus generates a signal to inquire of the second communication processing apparatus about languages used in the second terminals and transmits the signal to the second communication processing ... | 10/30/2007 |
| 7228128 | Automatic character code recognition/display system, method, and program using mobile telephone In one embodiment, when a mobile telephone accessible to the Internet accesses a homepage provider server, character codes of the homepage accessed is identified. Thereafter, a homepage is displayed using character codes in the mobile telephone on the basis of the i... | 06/05/2007 |
| 7209549 | Method and system for routing calls based on a language preference The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language pref... | 04/24/2007 |
| 7181401 | Methods for generating voice prompts using grammatical rules in a system proving TDM voice communications and VOIP communications Systems and methods by which voice/data communications may occur in multiple modes/protocols are disclosed. In particular, systems and methods are provided for multiple native mode/protocol voice and data transmissions and receptions with a computing system having a... | 02/20/2007 |
| 7180983 | Guidance information notification apparatus in communication network system, communication network system and guidance information notification method There is provided a guidance information notification apparatus in a communication network system which enables improvement of convenience to a user by dispensing with a particular operation other than a normal origination operation required when a user obtains a gu... | 02/20/2007 |
| 7181495 | Method and system for filtering notification of e-mail messages A messaging system (10) for notifying subscribers of incoming e-mail messages includes an e-mail system (12) communicating with a notification system (14). The e-mail system (12) includes a user interface (22) that permits subscrib... | 02/20/2007 |
| 7180990 | Prepaid telephone calling card with message recording capability System and method for recording at least one message to be associated with a prepaid telephone calling card. The system and method include and involve a data storage system for storing data corresponding to the prepaid telephone calling card and at least one message... | 02/20/2007 |
| 7145989 | Pre-paid telephone calling card having an associated pre-recorded personal greeting System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data corresponding to a pre-paid telephone calling card and a personal greeting. Also... | 12/05/2006 |
| 7133506 | Message delivery systems and methods An apparatus for allowing a calling party to transmit a message for scheduled delivery from a network-enabled device. The apparatus includes a server for receiving a message request in response to a command from the network-enabled device, for generating one or more... | 11/07/2006 |
| 7130622 | Disposable mini-applications Disposable mini-applications are executable software items whose activation, deactivation and deletion in a mobile terminal are defined by trigger parameters and rules. Trigger parameters may include, but are not intended to be limited to, location, time, stored use... | 10/31/2006 |
| 7092510 | Method and system for telephone wait user interface selection In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ... | 08/15/2006 |
| 7054419 | Answering machine detection for voice message delivery method and system An apparatus and method for detecting an answering machine for a new voice message delivery method and system. The invention detects the presence of an existing answering machine or voicemail system of a Recipient by listening for talk-over during playback of the me... | 05/30/2006 |
| 7046984 | Method for retrieving vocabulary entries in a mobile phone A method for retrieving vocabulary entries in a mobile phone is disclosed. The mobile phone includes a screen and a text file. The text file has a plurality of vocabulary entries. Each vocabulary entry is stored in a number of languages in the same text file. The me... | 05/16/2006 |
| 7039165 | System and method for personalizing an interactive voice broadcast of a voice service based on automatic number identification A system and method for personalizing an interactive voice broadcast of a voice service, including information derived from on-line analytical processing (OLAP) systems is disclosed. The system and method include a call server for receiving incoming telephone calls,... | 05/02/2006 |
| 7039172 | Dual language caller ID with asian language support A caller ID system and method includes the ability to transmit a party's name in native language characters along with a transliteration of the party's name into global characters, such as Latin characters. The native characters could include Chinese, Japanese or Ko... | 05/02/2006 |
| 7039164 | Method and system for reporting events in telecommunication networks Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless subscriber belongs. When a subscriber requests a call, a switching node ... | 05/02/2006 |
| 7024363 | Methods and apparatus for contingent transfer and execution of spoken language interfaces A method for managing spoken language interface data structures and collections of user interface service engines in a spoken language dialog manager in a personal speech assistant. Interfaces, designed as part of applications, may by these methods be added to or re... | 04/04/2006 |
| 7010101 | Method and system for termination blocking of message delivery service A method (20) and system (50) is provided that permits a telephone caller to leave a message for a called party that does not have a conventional answering service, such as voice mail, an answering machine, a third-party operator-assisted answering ser... | 03/07/2006 |
| 6985562 | Portable electronic apparatus having a telephoning function A portable electronic apparatus having a telephoning function receives country or area data to be set therein through an infrared communication controller 19 and an infrared communication device 20, and stores the data in a flash ROM. The country or ar... | 01/10/2006 |
| 6970946 | System management information processing method for use with a plurality of operating systems having different message formats A controller connected to computers analyzes messages from the computers and converts the analyzed messages into a different format. The controller also generates correspondence information for the message. ... | 11/29/2005 |
| 6970541 | Telecommunication service processing method and apparatus Embodiments provide a method, article of manufacture, and apparatus for telecommunication service processing. In one embodiment, a calling card may be customized to redial a last number by entering a pre-defined shortcut sequence. In another embodiment, a search too... | 11/29/2005 |
| 6963836 | Speechdriven setting of a language of interaction A voice controlled electronic device includes a controller (12, 13, 14) for initiating individual functions of the electronic device. The controller also establishes a language attribute associated with a language for interaction with the user. The controller... | 11/08/2005 |
| 6961410 | Method for customizing information for interacting with a voice mail system A method and apparatus for personalizing voice messages to be used by a voice mail system in interacting with a user based on information provided by the user in an interactive communication between the voice mail system and the user. The method comprises the steps ... | 11/01/2005 |
| 6941269 | Method and system for providing automated audible backchannel responses A voice processing system comprises a processing device that processes and receives a stream of voice input as a user is speaking. A software program executes program steps for determining a predetermined pattern of speech and silence during processing of stream of ... | 09/06/2005 |
| 6925155 | Method and system for routing calls based on a language preference The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language pref... | 08/02/2005 |
| 6922465 | Method and system for reporting events in telecommunication networks Methods and systems are provided for reporting to subscribers network events in a plurality of formats and languages depending upon the particular subscriber group to which a subscriber belongs. When a subscriber requests a call, a switching node in the network invo... | 07/26/2005 |
| 6907256 | Mobile terminal with an automatic translation function A mobile terminal of the invention includes a language translation unit and stores in advance a language used in the mobile terminal. When the mobile terminal calls or receives a call, the mobile terminal recognizes a country ID corresponding to a people who is call... | 06/14/2005 |
| 6868280 | Method and apparatus for entering information in a mobile device with special characters A method of changing an alphabetic character to a variant character when entering information or messages in a mobile phone or a game console or the like. The variant character can be a diacritical variation or a tonal variation of the alphabetic character. After an... | 03/15/2005 |