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| Number | Title | Issue Date |
| 8180025 | Methods and apparatus for enforcing caller listening behavior on interactive voice response applications An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR syste... | 05/15/2012 |
| 8150000 | Voice mail notification using instant messaging A system and method that notifies a voice mailbox subscriber of the receipt of a message at a voicemail server using instant messaging. A preferred embodiment of the invention includes an enhanced notification server that receives a notification of the message from ... | 04/03/2012 |
| 8139723 | Voice authentication system and method using a removable voice ID card A voice authentication system using a removable voice ID card comprises: at server side, a voiceprint database for storing the voiceprints of all authorized users; a voiceprint updating means for updating the voiceprints in said voiceprint database; and a voiceprint... | 03/20/2012 |
| 8130915 | Verification of user presence during an interactive voice response system session In those transactions requiring the approval of two or more users, users can perform verification of identity and then completion of desired transaction using an IVR system. The combination of two or more user voice prints previously collected during an enrollment p... | 03/06/2012 |
| 8116436 | Technique for verifying identities of users of a communications service by voiceprints A voiceprint of a calling party, and identifying information, are obtained during a call. One or more voiceprint samples stored in association with the identifying information are selected, and the calling party's identity is verified based on a comparison of the vo... | 02/14/2012 |
| 8090080 | Method and system for an automated departure strategy A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more utterances spoken by a caller in response to one or more prompts. In add... | 01/03/2012 |
| 8085907 | Dynamic control of voice mail delivery sequence A user of a conversational biometrics based voice mail system sets a user profile of the user that defines one or more biometric parameters of received voice mail intended for the user. A conversational biometrics device analyzes the voice mail in accordance with th... | 12/27/2011 |
| 8059790 | Natural-language surveillance of packet-based communications Methods and systems are provided for natural-language surveillance of packet-based communications. Speech data is received, representing at least part of a speech session. The speech data is compared with at least one speech-characteristics profile in an automated m... | 11/15/2011 |
| 8014496 | Systems and methods for providing network-based voice authentication A system enables voice authentication via a network. The system may include an intelligent voice response engine operatively coupled to the network for receiving transaction or access requests from a plurality of telecommunications devices over the network. A speech... | 09/06/2011 |
| 8000452 | Method and system for predictive interactive voice recognition A method for a predictive interactive voice recognition system includes receiving a voice call, associating said voice call with a behavioral pattern, and invoking a service context responsive to said behavioral pattern. The system provides advantages of improved vo... | 08/16/2011 |
| 7995713 | Voice-identification-based signal processing for multiple-talker applications The audio signals associated with different co-located groups of talkers in a teleconference are detected (e.g., by comparing the voiceprint for the current talker group with stored voiceprints corresponding to all of the co-located teleconference participants) and ... | 08/09/2011 |
| 7949105 | Method and system for multimodal presence detection Methods and systems for operating a communication module is disclosed. Generally, a fingerprint authentication device coupled with a communication module biometrically authenticates a user. The communication module sends an indication that the communication module i... | 05/24/2011 |
| 7940897 | Word recognition system and method for customer and employee assessment One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recordin... | 05/10/2011 |
| 7920680 | VoIP caller authentication by voice signature continuity There are provided methods and systems for authenticating a user. A method includes receiving a voice signature certificate corresponding to a setup portion of a Voice over Internet Protocol (VoIP) call. The VoIP call further has a voice conversation portion. The vo... | 04/05/2011 |
| 7889847 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and co... | 02/15/2011 |
| 7852993 | Speech recognition enhanced caller identification A process for collecting the identity of a telephone caller is disclosed. In one embodiment, a personalized Context Free Grammar (CFG) is created for each potential call recipient, and is configured to support identification of incoming callers utilizing voice recog... | 12/14/2010 |
| 7657005 | System and method for identifying telephone callers A method of processing calls received at an interactive voice response (IVR) server is provided and includes receiving a telephone call at the IVR. Caller identity data that is associated with the telephone call is received and a customer profile that includes a lis... | 02/02/2010 |
| 7653182 | Method of managing personal data about users of voice services and an application server for executing the method The application server includes means for commanding a voice resource server to set up a dialogue with a user for the user to agree or refuse to supply personal data, for example location data, to a service provider. ... | 01/26/2010 |
| 7636425 | Voice authentication for call control A communication network is disclosed that uses voice authentication to provide call control. The communication network includes a call control function, a voice collection system, a voice authentication system, and a permission system. The voice collection system co... | 12/22/2009 |
| 7630478 | Method and system for multimodal presence detection A presence device operable in a first mode and a second mode is associated with a communication device. In the first mode, a user using the presence device is biometrically authenticated and a presence confirmation input is received from the communication device. In... | 12/08/2009 |
| 7599474 | Voice recognition for filtering and announcing message A system and method of call-routing and caller-screening that employs voice recognition to automatically recognize a caller's voice and then screen a caller, if appropriate; all without forcing the caller to identity himself/herself, which may be perceived as rude o... | 10/06/2009 |
| 7545917 | System for accessing data via voice A system for providing access to data via a voice interface. In one embodiment, the system includes a voice recognition unit and a speech processing server that work together to enable users to interact with the system using voice commands guided by navigation conte... | 06/09/2009 |
| 7539290 | Facilitation of a conference call There is provided a system for facilitating a conference call. The system includes a module to generate a real-time voiceprint from a voice input of a participant in the conference call, and a module to provide information indicative of the participant based on the ... | 05/26/2009 |
| 7489766 | Authenticating a caller before providing the caller with access to one or more secured resources In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by... | 02/10/2009 |
| 7486779 | Origin device based callee identification A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin ... | 02/03/2009 |
| 7474740 | Interactive voice-activated reservation system and method An automated method comprises receiving a telephone call from a user, providing a voice prompt for a unique identifier associated with a reservation, receiving the unique identifier and looking up reservation information associated therewith, receiving a voice ident... | 01/06/2009 |
| 7443960 | Method and system for an automated departure strategy A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more utterances spoken by a caller in response to one or more prompts. In add... | 10/28/2008 |
| 7409046 | Method and system for providing enhanced call waiting with verification and name change service A method and apparatus for verifying call waiting information in a communication system is particularly well suited for correcting mispronunciation of caller identification information provided for a call waiting call. A current pronunciation of the call waiting inf... | 08/05/2008 |
| 7403967 | Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction. The invention as described herein provides a method of verifying first and at least second shipping address information associat... | 07/22/2008 |
| 7386448 | Biometric voice authentication A system and method enrolls a speaker with an enrollment utterance and authenticates a user with a biometric analysis of an authentication utterance, without the need for a PIN (Personal Identification Number). During authentication, the system uses the same authent... | 06/10/2008 |
| 7372947 | Message exchange and method for distributing messages in telephone networks A voice-controlled message exchange apparatus and method for receiving spoken messages, from a plurality of subscribers in a public switched telephone network via the telephone network. The voice controlled message exchange is used for storing the received messages,... | 05/13/2008 |
| 7370208 | Method and apparatus for automatic control of access A method and apparatus for controlling access of individuals to a service, device or location in order to restrict access to members of a particular age and/or gender category, by machine-sensing a predetermined biometric characteristic of the individual indicative ... | 05/06/2008 |
| 7370086 | Web-based speech recognition with scripting and semantic objects The present invention is a system and method for creating and implementing transactional speech applications (SAs) using Web technologies, without reliance on server-side standard or custom services. A transactional speech application may be any application that req... | 05/06/2008 |
| 7366766 | Web-based speech recognition with scripting and semantic objects The present invention is a system and method for creating and implementing transactional speech applications (SAs) using Web technologies, without reliance on server-side standard or custom services. A transactional speech application may be any application that req... | 04/29/2008 |
| 7360694 | System and method for secure telephone and computer transactions using voice authentication A secure electronic payment system and method for conducting a secure transaction using voice authentication is provided. A merchant's computer transmits an authorization request to an access control server. The access control server places a telephone call to the p... | 04/22/2008 |
| 7359502 | System for providing network information service using CID-type messages A network-based announcement and message delivery service for providing a landline customer with information of interest such as weather, financial market data, time/temperature, sporting event results, etc. The information is provided to the subscriber by way of in... | 04/15/2008 |
| 7360153 | Method and apparatus for importing digital switching system data into a spreadsheet program A method and apparatus for importing digital switching system data into a spreadsheet program. Via the switch data examiner of the present invention, raw data from a digital switch/switching system such as the 5ESS® is converted by the switch data examiner to a for... | 04/15/2008 |
| 7356134 | Method of accessing a dial-up service A method of accessing a dial-up service involves the following steps: (a) dialing a service number (172); (b) speaking a number of digits to form a first utterance (174); (c) recognizing the digits using speaker independent speaker recognition (176 | 04/08/2008 |
| 7352848 | Personal address updates using directory assistance data Methods and systems are provided for storing directory assistance information in a subscriber's electronic address book for future use. If a directory number associated with the desired called party is not in the subscriber's address book, a voice services node init... | 04/01/2008 |
| 7349682 | Home gateway system for automation and security The home gateway system (60) for home automation and security has a wireless local loop transceiver (62). A home automation controller (64) is capable of sending and receiving a message with the wireless local loop transceiver (62). A hom... | 03/25/2008 |
