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| Number | Title | Issue Date |
| 8184779 | Outbound dialogue system and dialogue operation method A dialogue system and a speech dialogue operation method are provided. In the system, an inquiry speech signal is generated according to data for specific person and is transferred to a receiver. In response to the inquiry speech signal, a reply speech signal is gen... | 05/22/2012 |
| 8155278 | Communication method and apparatus for phone having voice recognition function A method and apparatus for communicating through a phone having a voice recognition function are provided. The method of performing communication using a phone having a voice recognition function includes converting to an incoming call notification and voice recogni... | 04/10/2012 |
| 8155277 | Voice and motion activated telephone A method and system for communicating without use of manual contact with a communications unit. The user approaches a communications system and can activate a communications unit by a proximity/motion detector and/or a voice activation device. The person can generat... | 04/10/2012 |
| 8149999 | Generating reference variations A method includes receiving information provided to a caller in response to an utterance from the caller. The utterance may be associated with identifying an item of interest. The method may also include generating a reference variation associated with identifying t... | 04/03/2012 |
| 8144838 | Automated task classification system The invention concerns an automated task classification system that operates on a task objective of a user. The system may include a meaningful phrase generator that generates a plurality of meaningful phrases from a set of verbal and non-verbal speech. Each of the ... | 03/27/2012 |
| 8139722 | System and method for expedited resolution of inquiries for an automated agent An automated agent system and method includes an action classifier which scores a representation of a portion of a user inquiry based on a knowledge bank. A comparing device compares a running score of the representation to a threshold to determine if enough informa... | 03/20/2012 |
| 8077834 | Telephone and method for routing a telephone call in a telecommunications network A telephone and a method for routing a telephone call using the telephone is provided. The telephone includes a microprocessor and a transceiver coupled to the microprocessor. The telephone further includes a voice recognition unit coupled to the microprocessor. The... | 12/13/2011 |
| 8041012 | System and method for voice-activated dialing over implicit and explicit NFA trunks A system for voice-activated dialing including means for initiating a call through a first connection between a user's phone and a switch at a central office; responsive to the first connection, means for initiating a second connection over the implicit trunk betwee... | 10/18/2011 |
| 7929670 | Contact manipulaton and retrieval system The method and apparatus is for contact manipulation and retrieval in a communication system. The method has the steps of: receiving a message having contact information; converting the contact information to contact data having a predetermined searchable format; st... | 04/19/2011 |
| 7929671 | System and method for voice activated signaling A system for facilitating communications with an automated response system includes a database for storing an address book entry. The address book entry includes a location name and contact number for a location that employs an automated response platform that does ... | 04/19/2011 |
| 7903793 | Template-based electronic message generation using sound input A unified messaging system enables a subscriber to log into the system remotely and compose and send text messages, such as email messages, using predefined templates and sound input. The sound input may be DTMF or speech. After the subscriber selects an appropriate... | 03/08/2011 |
| 7899160 | Method and system for providing configurable application processing in support of dynamic human interaction flow An approach provides machine and a human user interaction in support of dialog flows. A first state file is generated and specifies a plurality of states of a dialog with the human user. The first state file includes logic for transitioning among the states. A secon... | 03/01/2011 |
| 7889846 | Voice coordination/data retrieval facility for first responders Disclosed is a communication server that uses a communication mediator to conduct voice/text communication sessions between users with different communications systems through a session initiation protocol (SIP) server. The communication server uses a voice recognit... | 02/15/2011 |
| 7826600 | Method and procedure for compiling and caching VoiceXML documents in a voice XML interpreter A method and system of compiling and caching voice application documents in order to provide more efficient retrieval of resources in a web-programming model such as in the VoiceXML domain. The method and system of the present invention requires that a voice applica... | 11/02/2010 |
| 7769143 | System and method for transmitting voice input from a remote location over a wireless data channel A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received u... | 08/03/2010 |
| 7676026 | Desktop telephony system A telephony system providing automated authentication, adaptive navigation, full voice dictation and outbound calling. ... | 03/09/2010 |
| RE41080 | Voice activated/voice responsive item locater The present invention is an item location system which relies upon voice activation and responsiveness to identify location(s) of item(s) sought by a user. The system includes a continuous speech recognition digital signal processor, a programmable microprocessor in... | 01/19/2010 |
| 7634064 | System and method for transmitting voice input from a remote location over a wireless data channel A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received u... | 12/15/2009 |
| 7627095 | Telephone and method for routing a telephone call in a telecommunications network A telephone and a method for routing a telephone call using the telephone is provided. The telephone includes a microprocessor and a transceiver coupled to the microprocessor. The telephone further includes a voice recognition unit coupled to the microprocessor. The... | 12/01/2009 |
| 7623632 | Method, system and software for implementing an automated call routing application in a speech enabled call center environment A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language ... | 11/24/2009 |
| 7548610 | Voice-activated geographically based telephone routing system and method A method and system for determining, through voice recognition, the geographic location of the initiator of a telephone call. The initiator dials a specified telephone number and is connected to a computer system. The telephone number dialed is used in a system that... | 06/16/2009 |
| 7505568 | Method and system of providing personal and business information A multi-modal system providing for a single point of contact that can allow users to manage their personal contact information and contact lists, and connect to other users and businesses in a personalized, efficient, location-sensitive and organized manner. By acce... | 03/17/2009 |
| 7474739 | Providing speaker identifying information within embedded digital information A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the p... | 01/06/2009 |
| 7471775 | Method and apparatus for generating and updating a voice tag A method and apparatus (100) for updating a voice tag comprising N stored voice tag phoneme sequences includes a function (110) for determining (205) an accepted stored voice tag phoneme sequence for an utterance, a function (140) for ext... | 12/30/2008 |
| 7457395 | Dynamic allocation of voice ports and menu options in an interactive voice recognition system A method (100) of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving (102) a plurality of incoming calls and monitoring (104) ... | 11/25/2008 |
| 7447299 | Voice and telephone keypad based data entry for interacting with voice information services This invention relates in general to methods for receiving and interpreting an alphanumeric input string entered on a telephone keypad using one keystroke per input string character. The set of matching objects in a database are selected and sorted and presented to ... | 11/04/2008 |
| 7444285 | Method and system for sequential insertion of speech recognition results to facilitate deferred transcription services Methods and systems are disclosed for the sequential insertion of speech recognition results for deferred transcription services. Speech recognition results are used in the creation of resultant documents by delivering the results through a sequential insertion proc... | 10/28/2008 |
| 7444375 | Interactive voice and text message system The present invention provides a method for a user of a portable electronic device to respond to a received electronic message. Instructions for reply and message identification are appended to the electronic message to enable a response. The recipient replies by pl... | 10/28/2008 |
| 7437287 | Apparatus and method for voice recognition and displaying of characters in mobile telecommunication system An apparatus and method for speech recognition and character displaying in a mobile telecommunication system. In a speech recognition and character displaying apparatus for a mobile phone, an RF Module processes a signal received from a base station or to be transmi... | 10/14/2008 |
| 7437292 | Dialog system for a man-machine interaction having cooperating dialog devices A system and method for a dialog system which provides for a user to carry on a dialog with dialog experts having different capabilities, during an existing dialog session. A terminal device may be connected to a special switching device, which, in dependence upon a... | 10/14/2008 |
| 7433818 | Subscriber terminal for providing speech-text encoding and telephony service A subscriber terminal is provided for speech-to-text translation. Speech packets are received at a broadband telephony interface and stored in a buffer. The speech packets are processed and textual representations thereof are displayed as words on a display device. ... | 10/07/2008 |
| 7421389 | System and method for remote speech recognition A system and method for remote speech recognition includes one or more customer premise equipment, a speech engine, and a communication engine. The customer premise equipment interfaces with a host from which the customer premise equipment is remotely located. The s... | 09/02/2008 |
| 7415106 | Network-based voice activated auto-attendant service with B2B connectors In a particular embodiment, a method of processing enterprise information system data for use by a voice activated auto-attendant service network is disclosed. The method includes provisioning a network-based voice activated auto-attendant service via a web interfac... | 08/19/2008 |
| 7415409 | Method to train the language model of a speech recognition system to convert and index voicemails on a search engine A method and a related system to index voicemail documents by training a language model for a speaker or group of speakers by using existing emails and contact information on available repositories. ... | 08/19/2008 |
| 7415101 | System, method and software for a speech-enabled call routing application using an action-object matrix A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matri... | 08/19/2008 |
| 7415100 | Personal virtual assistant A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant applic... | 08/19/2008 |
| 7415415 | Computer generated prompting A method and apparatus for generating appropriate confirmatory prompts in a speech-enabled, interactive computer system. The method can be incorporated in an interactive voice response system that includes receiving an input audio stream over a voice channel from a ... | 08/19/2008 |
| 7414925 | System and method for providing telephonic voice response information related to items marked on physical documents The present invention discloses a system and method to telephonically access information related with items printed on a physical document, simply by touching with a finger items marked on the physical document or on any other physical surface. The system includes a... | 08/19/2008 |
| 7412382 | Voice interactive system and method A voice interactive system includes an acoustic processing part 11 for performing acoustic signal processing with respect to an input voice signal, a voice recognizing part 12 for recognizing the contents of a voice contained in the voice signal after ... | 08/12/2008 |
| 7412260 | Routing call failures in a location-based services system A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored request for information. The voice-based tailored request for informa... | 08/12/2008 |
