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Class 379/88.01 - Voice activation or recognition


Subclass of Class 379 - Telephonic communications
Definition: Audio message storage, retrieval, or synthesis system wherein
No. of patents: 933
Last issue date: 04/30/2013


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NumberTitleIssue Date
8433041Method and system to enable touch-free incoming call handling and touch-free outgoing call origination
A system for enabling a user of a communication device to both handle an incoming call and originate an outgoing call without having to touch the communication device, by way of exchange of voice messages with the communication device. The system is operative for re...
04/30/2013
8406382Transparent voice registration and verification method and system
A method includes registering a voice of a party in order to provide voice verification for communications with an entity. A call is received from a party at a voice response system. The party is prompted for information and verbal communication spoken by the party ...
03/26/2013
8401156Real-time monitoring of caller experience in a call flow
A method, a system, and computer readable medium comprising instructions for monitoring caller experience in a call flow are provided. The method comprises collecting at least one selection by at least one caller in a call flow, generating performance analysis of a ...
03/19/2013
8396193System and method for voice activated signaling
A system for facilitating communications with an automated response system includes a database for storing an address book entry. The address book entry includes a location name and contact number for a location that employs an automated response platform that does ...
03/12/2013
8385515Intuitive profiling engine for voice-based telephony applications
Methods and systems for providing a telephone user with one or more of a plurality of possible voice scripts are disclosed. The voice scripts may be comprised of one or more individual voice modules which are dynamically selected for presentation to the user based o...
02/26/2013
8379802System and method for transmitting voice input from a remote location over a wireless data channel
A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received u...
02/19/2013
8374316System for recording spoken phone numbers during a voice call
A method, system and computer program product for employing speech recognition technology to recognize a number spoken during a telephone call and a voicemail message. A speech recognition and transcription (SRT) utility within a communication device (e.g., a teleph...
02/12/2013
8358747Real time automatic caller speech profiling
A computer-implemented method, system, and computer program product for recognizing a voice input to an interactive voice recognition system is presented. An initial caller voice input is received from a caller. In response to determining that the initial caller voi...
01/22/2013
8325884Method, system and software for implementing an automated call routing application in a speech enabled call center environment
A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language ...
12/04/2012
8325885Call diversion for telephony applications
A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken ...
12/04/2012
8320531Template-based electronic message generation using sound input
A unified messaging system enables a subscriber to log into the system remotely and compose and send text messages, such as email messages, using predefined templates and sound input. The sound input may be DTMF or speech. After the subscriber selects an appropriate...
11/27/2012
8295446Telephony system and method with enhanced call monitoring, recording and retrieval
Inmate communications systems provide a feature-rich platform with a high degree of flexibility and security employing call control facilities located off institutional premises. Authentication processes for calling and called party verification include biometric te...
10/23/2012
8280013System, method and software for a speech-enabled call routing application using an action-object matrix
A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matri...
10/02/2012
8249224Providing speaker identifying information within embedded digital information
A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the p...
08/21/2012
8243889System and method for dynamic call-progress analysis and call processing
A telephony application such as an interactive voice response (“IVR”) needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stre...
08/14/2012
8243888Apparatus and method for managing call details using speech recognition
A method and apparatus for managing call details using speech recognition are provided. To manage call details, incoming and outgoing voice signals during a call are converted into their written equivalent by speech recognition technology. The details of the call, i...
08/14/2012
8238525Voice recognition server, telephone equipment, voice recognition system, and voice recognition method
A voice recognition server 200 has a voice reception unit 202 which receives a voice from a telephone equipment 100, a model storage unit 208 which stores at least one acoustic model and at least one language model used for converting the...
08/07/2012
8223929Interactive web interface for interactive voice response
Described are a system and method for establishing a communication session between an end user and a communication destination of an interactive voice response (IVR) system. A click-to-call server transmits a web page over a network for display in a browser window a...
07/17/2012
8208608Method and system of providing personal and business information
A multi-modal system providing for a single point of contact that can allow users to manage their personal contact information and contact lists, and connect to other users and businesses in a personalized, efficient, location-sensitive and organized manner. By acce...
06/26/2012
8184779Outbound dialogue system and dialogue operation method
A dialogue system and a speech dialogue operation method are provided. In the system, an inquiry speech signal is generated according to data for specific person and is transferred to a receiver. In response to the inquiry speech signal, a reply speech signal is gen...
05/22/2012
8155278Communication method and apparatus for phone having voice recognition function
A method and apparatus for communicating through a phone having a voice recognition function are provided. The method of performing communication using a phone having a voice recognition function includes converting to an incoming call notification and voice recogni...
04/10/2012
8155277Voice and motion activated telephone
A method and system for communicating without use of manual contact with a communications unit. The user approaches a communications system and can activate a communications unit by a proximity/motion detector and/or a voice activation device. The person can generat...
04/10/2012
8149999Generating reference variations
A method includes receiving information provided to a caller in response to an utterance from the caller. The utterance may be associated with identifying an item of interest. The method may also include generating a reference variation associated with identifying t...
04/03/2012
8144838Automated task classification system
The invention concerns an automated task classification system that operates on a task objective of a user. The system may include a meaningful phrase generator that generates a plurality of meaningful phrases from a set of verbal and non-verbal speech. Each of the ...
03/27/2012
8139722System and method for expedited resolution of inquiries for an automated agent
An automated agent system and method includes an action classifier which scores a representation of a portion of a user inquiry based on a knowledge bank. A comparing device compares a running score of the representation to a threshold to determine if enough informa...
03/20/2012
8077834Telephone and method for routing a telephone call in a telecommunications network
A telephone and a method for routing a telephone call using the telephone is provided. The telephone includes a microprocessor and a transceiver coupled to the microprocessor. The telephone further includes a voice recognition unit coupled to the microprocessor. The...
12/13/2011
8041012System and method for voice-activated dialing over implicit and explicit NFA trunks
A system for voice-activated dialing including means for initiating a call through a first connection between a user's phone and a switch at a central office; responsive to the first connection, means for initiating a second connection over the implicit trunk betwee...
10/18/2011
7929670Contact manipulaton and retrieval system
The method and apparatus is for contact manipulation and retrieval in a communication system. The method has the steps of: receiving a message having contact information; converting the contact information to contact data having a predetermined searchable format; st...
04/19/2011
7929671System and method for voice activated signaling
A system for facilitating communications with an automated response system includes a database for storing an address book entry. The address book entry includes a location name and contact number for a location that employs an automated response platform that does ...
04/19/2011
7903793Template-based electronic message generation using sound input
A unified messaging system enables a subscriber to log into the system remotely and compose and send text messages, such as email messages, using predefined templates and sound input. The sound input may be DTMF or speech. After the subscriber selects an appropriate...
03/08/2011
7899160Method and system for providing configurable application processing in support of dynamic human interaction flow
An approach provides machine and a human user interaction in support of dialog flows. A first state file is generated and specifies a plurality of states of a dialog with the human user. The first state file includes logic for transitioning among the states. A secon...
03/01/2011
7889846Voice coordination/data retrieval facility for first responders
Disclosed is a communication server that uses a communication mediator to conduct voice/text communication sessions between users with different communications systems through a session initiation protocol (SIP) server. The communication server uses a voice recognit...
02/15/2011
7826600Method and procedure for compiling and caching VoiceXML documents in a voice XML interpreter
A method and system of compiling and caching voice application documents in order to provide more efficient retrieval of resources in a web-programming model such as in the VoiceXML domain. The method and system of the present invention requires that a voice applica...
11/02/2010
7769143System and method for transmitting voice input from a remote location over a wireless data channel
A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received u...
08/03/2010
7676026Desktop telephony system
A telephony system providing automated authentication, adaptive navigation, full voice dictation and outbound calling. ...
03/09/2010
RE41080Voice activated/voice responsive item locater
The present invention is an item location system which relies upon voice activation and responsiveness to identify location(s) of item(s) sought by a user. The system includes a continuous speech recognition digital signal processor, a programmable microprocessor in...
01/19/2010
7634064System and method for transmitting voice input from a remote location over a wireless data channel
A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received u...
12/15/2009
7627095Telephone and method for routing a telephone call in a telecommunications network
A telephone and a method for routing a telephone call using the telephone is provided. The telephone includes a microprocessor and a transceiver coupled to the microprocessor. The telephone further includes a voice recognition unit coupled to the microprocessor. The...
12/01/2009
7623632Method, system and software for implementing an automated call routing application in a speech enabled call center environment
A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the identification of a call center transaction selection from a natural language ...
11/24/2009
7548610Voice-activated geographically based telephone routing system and method
A method and system for determining, through voice recognition, the geographic location of the initiator of a telephone call. The initiator dials a specified telephone number and is connected to a computer system. The telephone number dialed is used in a system that...
06/16/2009
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