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| Number | Title | Issue Date |
| 8149998 | Method, system and device for playing enterprise color ringback tone A method for playing an enterprise color ringback tone is disclosed, including the following steps: establishing, by a service switching entity, a connection with a service access entity in accordance with an EVC access code; searching, by the service access entity,... | 04/03/2012 |
| 8130914 | Calling card having an associated pre-recorded personal greeting System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data corresponding to a pre-paid telephone calling card and a personal greeting. Also... | 03/06/2012 |
| 8050387 | Method and system for providing customized audio responses to incoming phone calls A telephone answering system (100) and method (200) that permits a user to immediately generate a customized playback message in response to an incoming call without having to actually answer the call. The system (100) can include a ring detecto... | 11/01/2011 |
| 8027437 | System and method for improving message delivery in voice systems utilizing microphone and target signal-to-noise ratio A method for delivering a message to a recipient in an environment with ambient noise includes the steps of recording the ambient noise in the environment at a certain time interval, analyzing the recorded ambient noise to obtain an average power Pnoise o... | 09/27/2011 |
| 7995712 | Call holding for a video call in a mobile communication device A mobile communication device includes video communication capability. When the video call is place on hold by the mobile communication device, a pre-recorded video is transmitted to the holding party. The pre-recorded video may be stored in the memory of the mobile... | 08/09/2011 |
| 7953211 | Automated ringback update system A method for customizing a communications network, including receiving, at a ringback update system, information regarding a machine recognizable feature associated with a printed matter located on an article, where the information is obtained with a feature recogni... | 05/31/2011 |
| 7929669 | Method and system for reporting events in telecommunication networks Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless subscriber belongs. When a subscriber requests a call, a switching node ... | 04/19/2011 |
| 7903792 | Method and system for interjecting comments to improve information presentation in spoken user interfaces A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives. ... | 03/08/2011 |
| 7885389 | Method for controlling announcements and interactive responses in an exchange The provision of subscriber service features is one of the tasks of exchanges in classic TDM networks. This includes e.g., announcements and interactive responses. According to the prior art, these announcements and interactive responses are either provided by perip... | 02/08/2011 |
| RE42122 | System and method for customized telephone greeting announcements A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a messaging system. The server system detects that a customized announce... | 02/08/2011 |
| 7742579 | Simplified call answering service There is disclosed a call answering system comprising storage means for storing a user specified address; means for recording voice messages associated with the user; and forwarding means for forwarding recorded voice messages to the user specified address. ... | 06/22/2010 |
| 7627094 | Selective response telephone answering system A telephone answering system and method for playing particular different greeting messages to different callers. When an incoming call is received, either caller-ID is decoded, or the caller's identification is determined some other way if possible, and if the parti... | 12/01/2009 |
| 7599473 | Greetings based on presence status A voice message system utilizes presence status information obtained from a presence server in playing inbox greeting to incoming callers. The presence status can indicate the actual presence or availability of the called user and is thus dynamic in nature. By using... | 10/06/2009 |
| 7573986 | Method and system for interjecting comments to improve information presentation in spoken user interfaces A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives. ... | 08/11/2009 |
| 7542552 | Method and apparatus for generating default personal greetings using text to speech conversion A telecommunications system includes a user database storing user information; a text-to-speech generator; and a default user greeting generator for a messaging system for generating a greeting based on a text-to-speech conversion of user information using said text... | 06/02/2009 |
| 7539289 | Selective deactivation of a voicemail system A method and system are provided for allowing a subscriber of voicemail services to selectively deactivate a voicemail system and to designate a reviewed voicemail message as “unheard.” A subscriber to voicemail services provided by a telecommunications network-... | 05/26/2009 |
| 7474738 | System and method for providing recorded messages on a communications network A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one central office coupled to a telecommunication network. An announcement ser... | 01/06/2009 |
| 7471774 | Method and system of pausing an IVR session Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method inc... | 12/30/2008 |
| 7430510 | System and method of using modular spoken-dialog components A system and method are disclosed for switching contexts within a spoken dialog between a user and a spoken dialog system. The spoken dialog system utilizes modular subdialogs that are invoked by at least one flow controller that is a finite state model and that ass... | 09/30/2008 |
| 7424098 | Selectable audio and mixed background sound for voice messaging system Methods, systems, computer program products, and methods of doing business by selectably mixing one or more sound files with a telephone caller's voice message, either as background for that message or embedded within the message. Or, the mixing may occur within a t... | 09/09/2008 |
| 7386103 | Method and system for providing prompt navigation in interactive voice response (IVR) system Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and generating a location identifier in response to the location identif... | 06/10/2008 |
| 7371175 | Method and system for enhanced audio communications in an interactive environment Enhanced audio communications is provided in an interactive environment, such as a gaming environment, having multiple participants. An input audio signal, such as a speech signal, that is originated by one of the multiple participants is received. In addition, one ... | 05/13/2008 |
| 7366158 | Connection device providing access point to wide area network The IP telephony system of the present invention attains addition of advertisement information to an IP telephone set without any specific server for processing all communication information. A wireless LAN base station 10a provides an access point use... | 04/29/2008 |
| 7359737 | Data transmission-reception system and data transmission-reception method A data communication system is disclosed which comprises: first terminal devices for transmitting contents and content provider identification data identifying the providers of the contents; a server device for receiving and storing the transmitted contents and cont... | 04/15/2008 |
| 7359491 | Saving information from information retrieval systems A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g., the caller's own network-based voice mail system or a temporary voic... | 04/15/2008 |
| 7359918 | System and method for intelligent script swapping A method for providing data collection from a client at a data collection mechanism, the method includes collecting from a client a first portion of data at a first data collection mechanism using at least a portion of a first script comprising one or more queries f... | 04/15/2008 |
| 7353256 | Application program interface for message routing and management system Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include conventional or wireless telephone, facsimile transmission, pager, e-... | 04/01/2008 |
| 7349532 | Picture and video message center system A message originator sends a picture or video message to a message center along with caller identifying information. The message is stored in a memory and transmitted to a wireless picture phone, PDA or portable computing device, or stored at the message center in a... | 03/25/2008 |
| 7343290 | System and method of switching between dialog systems with separate dedicated communication units The invention concerns a method of switching from one original dialog system (1), which communicates with the user using its own dedicated speech recognition and/or speech output unit (6), to a target dialog system (2), which also communicates w... | 03/11/2008 |
| 7317908 | Transferring voice mail messages in text format In different embodiments, the invention contemplates a device, system, and method of transferring a voice mail message in text format on a per use basis. The inventive method includes receiving a voice mail message directed to a telephone number, correlating the tel... | 01/08/2008 |
| 7313228 | Dynamic call processing control The present invention allows a subscriber to dynamically select one or more call processing options while an attempt to terminate an incoming call to an associated terminal is being made. As such, the terminal is either ringing or providing some other indication tha... | 12/25/2007 |
| 7310416 | Method and apparatus for improved personal communication devices and systems A system for adding or updating contact data in a wireless communication device, cellular telephone, pager or personal digital assistant (PDA) is shown. Contact data associated with actual or potential communicants may be entered into a database in the wireless comm... | 12/18/2007 |
| 7305076 | Method and apparatus for improved paging receiver and system A wireless information communication system and method, such as a paging network, that provides caller identification information transmitted from the public switched telephone network to a pager, PDA (Personal Digital Assistant), a portable computing device, or per... | 12/04/2007 |
| 7295664 | Automated telephone attendant A telephony system (100) includes a user device (110, 130) configured to enable a user of the telephony system (100) to place and receive telephone calls, and a service node (180, 185) configured to communicate with the user device (11... | 11/13/2007 |
| 7286658 | Method and apparatus for improved personal communication devices and systems A method for use in a wireless communication device, cellular telephone, pager or personal digital assistant (PDA) is shown in which Caller ID data originating from the public switched telephone network or other caller identifying data is received in a paging signal... | 10/23/2007 |
| 7286653 | Saving information from information retrieval systems A method and system are provided for allowing a calling party to save for subsequent retrieval and review information obtained from an information retrieval system. A calling party places a call to either an interactive voice information retrieval system or to a tel... | 10/23/2007 |
| 7284050 | Method and system for a voice multicast hardware accelerator A method and system for a voice multicast hardware accelerator are disclosed in which a network device or system includes a host system coupled to a memory to store data and a line card to interface with a plurality of user devices. The host system is to receive a n... | 10/16/2007 |
| 7280649 | Personal auto attendant apparatus and method A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined... | 10/09/2007 |
| 7274787 | Scheduled return to queue with priority (SRQP) A system and method of distributing contact volume in a contact center when the volume of incoming calls greatly exceeds the number of agents currently answering calls. In an embodiment of the invention, the caller calling in at such a peak time is notified of the r... | 09/25/2007 |
| 7272563 | Personal computer and scanner for generating conversation utterances to a remote listener in response to a quiet selection A user conducts a telephone conversation without speaking. It does this by moving the participant in the public situation to a quiet mode of communication (e.g., keyboard, buttons, touchscreen). All the other participants are allowed to continue using their usual au... | 09/18/2007 |
