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| Number | Title | Issue Date |
| 8160211 | System and method for IVR signature detection and event management An IVR signature detection and event management system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with usage of the IVR system. The system uses the collected metrics to define a ... | 04/17/2012 |
| 7936861 | Announcement system and method of use The disclosure is directed to a system including a factor engine, an audio clip sequencing engine and an announcement engine. The factor engine is configured to identify an ordered set of menu options based on a plurality of weighted factors. The audio clip sequenci... | 05/03/2011 |
| 7787601 | System and method for IVR signature detection and event management An IVR signature detection and event management system facilitates real-time discovery and notification of abnormal behavior within an IVR system. The system collects metrics associated with usage of the IVR system. The system uses the collected metrics to define a ... | 08/31/2010 |
| 7471773 | Telephone terminal A telephone terminal having a function of telephone communication is provided with a communication recording unit that records the telephone communication as communication data, an interruption controller that controls the communication recording unit to interrupt a... | 12/30/2008 |
| 7286649 | Telecommunications infrastructure for generating conversation utterances to a remote listener in response to a quiet selection A user to conducts a telephone conversation without speaking. It does this by moving the participant in the public situation to a quiet mode of communication (e.g., keyboard, buttons, touchscreen). All the other participants are allowed to continue using their usual... | 10/23/2007 |
| 7266591 | Providing content delivery during a call hold condition An approach for providing content transmission upon placement of a call on hold is disclosed. A data communications system includes a proxy server that is configured to receive a message from a first client indicating the hold condition of a Voice Over Internet Prot... | 09/04/2007 |
| 7254003 | Differential nulling avalanche (DNA) clamp circuit and method of use A circuit for protecting an electronic device including a differential nulling avalanche clamp circuit (200, 300) and method of using the circuit in an electronic system (100) to limit radio frequency overdrive. The electronic system (100) inclu... | 08/07/2007 |
| 7139369 | Interface and method of designing an interface A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine t... | 11/21/2006 |
| 7113571 | Communication system, communication management system and method A communications system, a communication management system and method are disclosed. Distribution information is distributed to communication terminal devices to which communication lines are connected. And a privilege is assigned to a user of the communication term... | 09/26/2006 |
| 7095826 | Method and system for providing enhanced call waiting A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second calling party is recorded and played back to the called party after the ... | 08/22/2006 |
| 7076049 | Method of designing a telecommunications call center interface A method is provided for designing an interface system. The method includes receiving a call from a customer at a call center, and logging a reason the customer is calling the call center. Subsequently, reasons from multiple customers are collected and categorized i... | 07/11/2006 |
| 7050572 | Telephone set and response method to incoming call A telephone set is provided that includes a control section that, when detecting an off-hook operation, instructs a tone generator and a codec to stop a transmission of an incoming call and simultaneously instructs, using an awaiting voice generation instructing fun... | 05/23/2006 |
| 7046769 | Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages to predetermined telephone numbers An automated, computerized voice message storage and redelivery system and method comprises a computer for executing software commands, a telephone connection operatively connected to the computer for calling and answering a telephone call from a remote location, an... | 05/16/2006 |
| 7035383 | Apparatus and method for channel-transparent multimedia broadcast messaging An apparatus and method are provided for addressing and broadcasting a message to recipients having both telephone network-based receiving devices and data network-based receiving devices. The apparatus includes a message router that translates the broadcast message... | 04/25/2006 |
| 7020262 | Web based personal directory A personal directory system 10 has a translation server 40 for verifying the identity of a subscriber and recognizing the name of one or more subscribers that are stored on a personal directory of another subscriber. A caller is connected by a public t... | 03/28/2006 |
| 7016481 | Remote internet telephony device A device and process to allow remote receipt and placement of Internet Telephony connections (calls) using emulation of traditional POTS telephone service through a combination of software and a specialized cordless handset appliance. The system allows ringing and a... | 03/21/2006 |
| 6959071 | Phone-call apparatus, phone-call method, communication control apparatus, communication control method, and program Disclosed herein are a phone-call apparatus, a phone-call method, a communication control apparatus, a communication control method, and a program. In a phone-integrated terminal, a CPU controls a communication unit to implement a phone conversation with a communica... | 10/25/2005 |
| 6925166 | Method and apparatus for generating automatic greetings in a call center A call center includes a message playback unit for playing back a prerecorded greeting during an outgoing call while a call classifier unit within the call center processes an audible signal received from a remote party location. A call processing unit places a call... | 08/02/2005 |
| 6807257 | Computer, internet and telecommunications based network A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based the subscriber's configuration. The network is made up of at least one cluster containing voice servers w... | 10/19/2004 |
| 6795531 | Telephone annunciator A telephone annunciator is disclosed which includes a voice ROM with a prerecorded message which is played back in response to a call received from an unwanted caller. A line current modulator is coupled with the voice ROM and the telephone line. A DTMF tone decoder... | 09/21/2004 |
| 6765998 | Method and system for providing quick directions A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical ... | 07/20/2004 |
| 6763091 | Service system for providing by confirming caller telephone number, service method and medium A service system for providing a service to a user comprises an application accept unit (4) for accepting an application for registration from a terminal (1) together with a telephone number of the terminal, a recording module (5) for recording ... | 07/13/2004 |
| 6714630 | System and method for screening calls A system for screening telephone calls is provided. The system includes a ring detector that generates ring status data, such as a first data value when a ring signal is being received and a second data value when no ring signal has been received for a predetermined... | 03/30/2004 |
| 6714643 | System and method for implementing wait time estimation in automatic call distribution queues A system and method for predicting the wait time of a caller to a call center is disclosed. The call center associates a set of agents to which the caller may be queued. This set of agents selected may depend on the skills that each agent possesses, the type of serv... | 03/30/2004 |
| 6704395 | System and method for reducing call interruptions on a telephone The present invention comprises an improved telephone system and method that reduce call interruptions to a telephone, i.e., reduce interruptions caused by a caller placing a call to the telephone. If the no-call feature is enabled and a call is received ... | 03/09/2004 |
| 6628759 | Alert signal during telephone conversation An audible signal associated with an event is provided as part of the audio path of a telephone. In particular, a telephone according to one embodiment of the invention includes a microphone adapted to receive audible signals from a user and to convert th... | 09/30/2003 |
| 6539080 | Method and system for providing quick directions A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the ge... | 03/25/2003 |
| 6510207 | Voice messaging system storage of emergency alert system warnings Apparatus and method to receive and record an Emergency Alert System warning message on a voice messaging system. A voice messaging system such as a telephone answering device includes an Emergency Alert System radio receiver and detector module to receiv... | 01/21/2003 |
| 6487277 | Apparatus and method for improving the user interface of integrated voice response systems An improved prompting system for accessing specified functions in an interactive voice response (IVR) system. The IVR system (101) presents a plurality of prompts to callers. The prompts are typically presented in a predetermined order. However, the IVR s... | 11/26/2002 |
| 6470076 | Portable telephone with voice-prompted menu screens The portable telephone of the present invention provides an environment in which recording/playing back of user's voice is made possible at each of the menu screens. Operations of a portable telephone can be smoothly performed by adding voice information ... | 10/22/2002 |
| 6385303 | System and method for identifying and announcing a caller and a callee of an incoming telephone call The present invention comprises a telephone system and method that identify and announce the caller and/or the callee of an incoming telephone call. After receiving a telephone call from a caller, the telephone system answers the incoming telephone call. ... | 05/07/2002 |
| 6181779 | Rationalized automated answering machine A rationalized automated answering machine which can distinguish sentence intervals in the Out Going Message (OGM) left by a host by using a microcomputer and record the space position between adjacent sentences of the Out Going Message. When the rational... | 01/30/2001 |
| 6148063 | Semi-interruptible messages for telephone systems making voice announcements A call answering system or device for a telephone network provides a mechanism for an outbound message (typically a greeting in a call answering scenario) to be identified as semi-interruptible. An attempt to skip over a semi-interruptible message activat... | 11/14/2000 |
| 5761320 | Audio distribution system having programmable zoning features A signal distribution and communication arrangement includes an electronic processor-based master control unit which controls the broadcast of different types of signals through speakers located in various zones. The system includes a telephone interfaced... | 06/02/1998 |
| 5757644 | Voice interactive call center training method using actual screens and screen logic A voice interactive agent training system has a series of discrete voice messages stored in a digital memory. These messages are keyed to screens used in live call center operations. The call center logic used in live call center operations determines the... | 05/26/1998 |
| 5555291 | Method and system for automatically updating telephone response mechanism A telephone response mechanism provides a response to a caller and an opportunity for the caller to leave a message. The telephone response mechanism is utilized when a telephone call arrives with no one to answer it. The response is made up of three port... | 09/10/1996 |
| 5434908 | Greeting and schedule integration arrangement An arrangement (FIG. 4 ) that automatically generates and manages a subscriber's personal greeting for a voice message system (1000), based upon information contained in the subscriber's electronic schedule database (1007), such as a calendar manager prog... | 07/18/1995 |
| 5367560 | Telephone answering device with a plurality of passwords An information reproducing apparatus includes reproduction device for reproducing information recorded on a medium, and a controller for starting the reproduction of information by the reproduction device from a position indicated by data showing a predet... | 11/22/1994 |
| 5115464 | Multiline telephone answering system and interface therefore A multiline telephone answering system includes a playback deck for supplying a prerecorded message and a plurality of interface units for interconnecting a plurality of telephone lines and the playback deck. Each interface unit is associated with a parti... | 05/19/1992 |
| 4908849 | Telephone answering device capable of repeatedly playing back outgoing message A telephone answering device wherein an outgoing messsage can be repeatedly played back from the beginning in response to a predetermined special signal sent out by a calling party. In case of a call to the device through a telephone operator, the calling... | 03/13/1990 |
