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| Number | Title | Issue Date |
| 7327712 | Selection system, its selection method for voice channels, and switchboard for use therein A voice channel selection system for use in VoIP communication includes a plurality of VoIP trunk packages and a switchboard for bidirectional connection to the Internet via this plurality of VoIP trunk packages. The switchboard is provided with a call control unit.... | 02/05/2008 |
| 7283619 | System and method for end-to-end communications tracing A method for tracing communications includes receiving trace criteria from a first remote element and determining whether a call signaling message matches the trace criteria. The method includes attaching a trace tag to the call signaling message, if the call signal... | 10/16/2007 |
| 7280651 | Method and system for performing automated telemarketing A method for performing automated telemarketing comprising receiving potential customer data including a telephone number. A telephone call is initiated to the telephone number using an auto-dialing device. Notification is received at a voice platform that the poten... | 10/09/2007 |
| 7277528 | Call-content determinative selection of interception access points in a soft switch controlled network By selecting access points specific to the various components of call-content of a call, a monitoring agency is ensured of obtaining the call-content of each participant in telephone call irrespective of call transfers and network reconfiguration. Devices in the tel... | 10/02/2007 |
| 7263174 | Predicting performance of telephone lines for data services A method characterizes a customer line for data transmission. The method includes measuring electrical properties of the customer line from a central location, identifying a line model from the measurements, and identifying a modem model for a modem selected for use... | 08/28/2007 |
| 7224791 | Mechanism for queuing calls A call processing apparatus (SW) comprises a first queue (Q1) for temporary storage of an incoming call and several parallel second queue systems (Q21–Q23), each corresponding to a different recipient (R1–R3). A recipient selec... | 05/29/2007 |
| 7170990 | Autonomous dispatcher method and apparatus The present invention provides for the allocation of agents to channels associated with the contact center. In particular, the present invention provides a contact center that allows agents to be efficiently allocated among channels, without requiring centralized co... | 01/30/2007 |
| 7142662 | Method and system for distributing outbound telephone calls A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module ... | 11/28/2006 |
| 7095835 | Time based regulation of use of a telephone line A method, system, and program for time based regulation of use of a telephone line are provided. An identity of a first caller requesting use of a telephone line is detected. Use of the telephone line by the caller is allowed only if a schedule for the telephone lin... | 08/22/2006 |
| 7085237 | Method and apparatus for routing alarms in a signaling server An alarm collection and routing method using a multi-stage clock distribution scheme in a signaling server organized into a plurality of uniquely addressable shelves. The signaling server includes a system timing generator, one or more clock distribution modules arr... | 08/01/2006 |
| 7062026 | Telephone apparatus and start control method An alert control method in telephone equipment allowing communication with a certain person to be ensured is disclosed. A last-communication time of day related to a name of a person to communicate with is stored in a phonebook database. It is determined whether a p... | 06/13/2006 |
| 7054434 | System and method for common account based routing of contact records A method and system is provided for common account based distribution of contact records. A comparison engine analyzes call record accounts to identify and tag related call records, such as call record accounts related to the same individual. A common account tag de... | 05/30/2006 |
| 7050549 | Real time call trace capable of use with multiple elements A system for testing and monitoring the operation of telephone systems uses a call trace method for capturing messages associated with a phone call. The system can provide an indication as to the time a particular triggering signaling message (e.g., IAM or RLC messa... | 05/23/2006 |
| 7031697 | Correlation of call data for calling and called parties in wireless telecommunication networks Call data associated with one call is correlated from separate call records associated with the calling and called parties in which at least one of the parties is a wireless user. Statistical information is gathered based on whether one of the parties to the call su... | 04/18/2006 |
| 7003079 | Apparatus and method for monitoring performance of an automated response system An apparatus and method for monitoring the performance of an interactive voice response (IVR) system used by an automated call processing center generates logs of call activity, determines routing information from the logs, notes predetermined significant activity i... | 02/21/2006 |
| 6980821 | Call center access in a push to talk based call system A dispatch based call system configured to contact a call center using a single unique name or number. Multiple users are able to simultaneously dispatch the single generic call center number and communicate with a unique end station or individual at the call center... | 12/27/2005 |
| 6970554 | System and method for observing calls to a call center An observation system for observation calls to a call center includes an automatic call director (ACD) unit, an interactive voice response (IVR) unit, and a recorder unit. The ACD receives incoming calls to the call center and also queues and switches the calls to v... | 11/29/2005 |
| 6947525 | Monitoring system for a remote telephone station An advanced call monitoring feature which adds an active voice path only between the called party, e.g. a victim, and the monitoring party so remote location of the called party and the monitoring personnel. The active voice path allows monitoring personnel to give ... | 09/20/2005 |
| 6912542 | Method for implementing fast type checking A method for allowing faster data structure type checking. In one embodiment, successive type hierarchy references corresponding to a data object are cached within the data structure of the data object. The data structure may include a sub-root log to store successi... | 06/28/2005 |
| 6859523 | Universal task management system, method and product for automatically managing remote workers, including assessing the work product and workers A computer implemented method, a system, and a software product to automatically manage one or more human workers carrying out a process of manipulating source data provided to produce result data. The process including a set of one or more task steps each having an... | 02/22/2005 |
| 6724876 | Method and apparatus for effecting telecommunications service features using call control information extracted from a bearer channel in a telecommunications network A system and method provide a call service features in response to call control information conveyed by a monitored bearer channel in a telecommunications network. A bearer channel monitor captures the call control information and relays the information to a call co... | 04/20/2004 |
| 6608885 | Method system and device for line monitoring A method, a system and a master terminal for line monitoring in system comprising a telephone network (ISDN), a master terminal (MASTER) connected to a place of reception (PR) of a response and to the telephone network (ISDN), and a slave terminal (SLAVE)... | 08/19/2003 |
| 6584177 | Monitoring device and method for monitoring a telecommunication network A monitoring device monitors signaling information on data links of a telecommunication network. The monitoring device also monitors user traffic on voice links of the telecommunication network. From the signaling information and user traffic a measure of... | 06/24/2003 |
| 6577711 | Methods for detecting defective communications lines Methods and apparatus are disclosed for identifying defective communications lines. The method generally involves passively detecting signals symptomatic of and generated by a defective communications line rather than by a user accessing a communication n... | 06/10/2003 |
| 6480576 | Method and device for detecting path faults in a network For testing a network, a connection between an originating station and an answering station is established over the network. Signals are sent over the connection and if the signals are not correctly received through the connection, the connection is maint... | 11/12/2002 |
| 6466648 | Repetitive call control method, switch using the method, and recording medium storing repetitive call control program A switch includes a repetitive call detection unit which detects a repetitive call which occupies channels in an identical channel group. A release unit releases the channels occupied by the repetitive call when the repetitive call is detected. A restrict... | 10/15/2002 |
| 6442239 | Telephone line longitudinal balance tester and method A longitudinal balance test circuit connects to the tip and ring lines of a pair of telephone wires. It also connects to a shield conductor that extends with the tip and ring lines. The test circuit includes a transformer which has two windings. One windi... | 08/27/2002 |
| 6434220 | Long-distance transmission system and device A long-distance transmission system includes a network terminal that accommodates terminal equipment, and a line terminal connected to the network terminal via a two-wire metallic subscriber line. The network terminal includes an amplifier, which amplifie... | 08/13/2002 |
| 6415024 | System and method for special call detection and billing treatment It is desirable to be able to recognize data calls so that different charges can be applied to such calls and that vertical services, such as the use of special transmission facilities, may be offered to data callers. This recognition is accomplished by a... | 07/02/2002 |
| 6400813 | Mediation system for a telephone network A mediation system for a telephone network. The telephone network includes a plurality of signaling service points (SSPs) communicating message signaling unit (MSU) data with a plurality of signal transfer points (STPs). The MSU data is routed on data lin... | 06/04/2002 |
| 6396905 | Method and apparatus for routing blocked telephone calls A telecommunication system includes a private branch exchange (170) that uses an automatic route selection algorithm to select a trunk on which a call is to be routed. A number of trunk groups are queried for an available trunk and once an available trunk... | 05/28/2002 |
| 6393113 | Means for and methods of detecting fraud, lack of credit, and the like from the SS# 7 system network Service observing equipment monitors, detects, decodes correlates and generates Call Records and Report Summaries from digital and audio information on an individual call basis on either ANSI or CCITT Signaling System #7 systems controlled by data packets... | 05/21/2002 |
| 6389109 | Fault conditions affecting high speed data services A method detects a fault in a subscriber line having two wires with separate input impedances. The method includes driving the subscriber line from one end with an alternating voltage, making one-ended electrical measurements on the driven liner and deter... | 05/14/2002 |
| 6385301 | Data preparation for traffic track usage measurement A monitoring system captures and processes messages from SS7 links, to compile call detail records (CDRs) for all interoffice call attempts. The CDRs are uploaded into a relational database. Automatic Message Accounting (AMA) records also are accumulated ... | 05/07/2002 |
| 6385297 | Method and apparatus for qualifying loops for data services A method and automatic test system for determining qualification of a twisted pair transmission line to propagate data signals. The method includes measuring phase imbalance in the twisted pair transmission line. The phase imbalance is determined by resis... | 05/07/2002 |
| 6381306 | System and method for monitoring service quality in a communications network A system and method for generating service quality statistics for a communications network is disclosed. Network monitors capture messages in a communications network, such as an SS7 network, and correlate related messages into records. The records are fi... | 04/30/2002 |
| 6359976 | System and method for monitoring service quality in a communications network A system and method for monitoring service quality using Call Detail Records (CDR) in a communications network, such as a Signaling System No. 7 (SS7) network, is disclosed. Network monitors capture substantially all signaling units in the SS7 network gen... | 03/19/2002 |
| 6349131 | Apparatus and method for graphically outputting status of trunk in switching system In an apparatus and method for graphically outputting the status of a trunk in a switching system, if a trunk status graphics mode is selected, trunk installation information is received and displayed on a main window. If a specific trunk is selected amon... | 02/19/2002 |
| 6304633 | Testing system for voice system equipment in switchboard A testing system for voice system equipment in a switchboard includes a testing maintenance terminal for inputting telephone number information of an ordinary subscriber's telephone that is to be designated as a maintenance party telephone. The testing ma... | 10/16/2001 |
| 6295339 | Audio verification of digital subscriber line connection A test matrix switch-associated mechanism conducts an interactive communication session with the butt set of an incumbent local exchange carrier (ILEC) technician, to verify the intended connectivity of a digital subscriber line pair through the switch to... | 09/25/2001 |
