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| Number | Title | Issue Date |
| 7369653 | Method of delivering enterprise data through a call center A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connect... | 05/06/2008 |
| 7366173 | Method for distributing calls to a group of end points A switching apparatus distributes incoming calls to end point terminals that belong to a service group and that interact with the switching apparatus via messages. The messages query the end point terminals by specifying a range and asking those end point terminals ... | 04/29/2008 |
| 7349380 | System and method for providing an addressing and proxy scheme for facilitating mobility of wireless nodes between wired access points on a core network of a communications network A communications network which is capable of effectively and efficiently handling mobility of wireless user terminals between access point nodes of a packet-switched network with minimal overhead and packet loss, and a method for using the same. The communications n... | 03/25/2008 |
| 7349991 | Host computer using basic input and output system to process control command received from a remote computer according to timer interrupts A technique for providing communication between two computers through a network in a way to allow one computer to control the other. ... | 03/25/2008 |
| 7337221 | System and method for managing information for elements in a communication network The invention provides a system and method of managing service information in a network management system. The method includes the steps of loading the service information from a database into objects in a structure stored in a memory, receiving a change to be made ... | 02/26/2008 |
| 7289615 | Private branch exchange and private branch exchange control method A private branch exchange changes the load distribution according to the use condition by a main control unit and a sub-control unit. A line card comprises a first module group normally carrying out various operations in response to an instruction of the sub-control... | 10/30/2007 |
| 7284268 | System and method for a routing device to securely share network data with a host utilizing a hardware firewall A system and method for providing the ability to selectively share data in a network routing device with an associated host. The system and method employs a hardware firewall in the routing device which restricts the host such that it can only access areas in shared... | 10/16/2007 |
| 7280545 | Complex adaptive routing system and method for a nodal communication network A complex adaptive routing system and method for routing data packets in a nodal network, in particular, an ad-hoc nodal network. Each data packet contains data representing its routing strategy for routing to a destination node. When a node receives the data packet... | 10/09/2007 |
| 7280555 | System and method employing algorithms and protocols for optimizing carrier sense multiple access (CSMA) protocols in wireless networks A system and method for achieving enhanced CSMA/CA which improves channel availability and quality of service (QoS) in a wireless communications network. The system and method establish channels to enable communication between nodes in a communication network, based... | 10/09/2007 |
| 7274787 | Scheduled return to queue with priority (SRQP) A system and method of distributing contact volume in a contact center when the volume of incoming calls greatly exceeds the number of agents currently answering calls. In an embodiment of the invention, the caller calling in at such a peak time is notified of the r... | 09/25/2007 |
| 7274685 | System and method for recording incoming calls on demand in a transaction processing system A recording system for recording calls between callers and agents of a transaction processing system includes an Internet Protocol (IP) gateway, an interface configured to operatively couple the IP gateway to the transaction processing system, a communication networ... | 09/25/2007 |
| 7266104 | Time division protocol for an AD-HOC, peer-to-peer radio network having coordinating channel access to shared parallel data channels with separate reservation channel An ad-hoc, peer-to-peer radio system includes a series of radio terminals forming a service group, each radio terminal having a transceiver for communicating with terminals in the same service group, computer means, and memory for storing program software. Within th... | 09/04/2007 |
| 7260192 | Internet user finder Specialized telecom network users who burden the network, such as high-volume users of Internet services, are identified by analysis of network traffic data to identify addresses (e.g. telephone numbers) for callers to destinations associated with the particular cal... | 08/21/2007 |
| 7239692 | Method and system for distributing outbound telephone calls A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module ... | 07/03/2007 |
| 7236584 | Method and apparatus for providing fair access to agents in a communication center A system for granting access to agents at a communication center in response to requests for connection from network-level entities starts a fairness timer having a fairness time period when a first request is received for and agent, monitors any other requests for ... | 06/26/2007 |
| 7230946 | Remote agent access method to a VoIP contact center where high QoS is not supported A system and method of providing remote agent access to a voice over internet protocol contact center by allowing an agent to login to the contact center with a data circuit through a remote data access device such as a VPN device are disclosed. The system and metho... | 06/12/2007 |
| 7221686 | System and method for computing the signal propagation time and the clock correction for mobile stations in a wireless network A system and method for enabling a node, such as a mobile user terminal in a wireless communications network, such as an ad-hoc network, to effectively and efficiently determine a clock correction factor for its local clock relative to a local clock of at least one ... | 05/22/2007 |
| 7218631 | Switching apparatus with ISDN access Switching apparatus with ISDN access that provides an ISDN interface unit which has the advantage of being realized in a separate housing with which already existing apparatuses realized on a module can be used, the switching apparatus being constructed via coupling... | 05/15/2007 |
| 7215638 | System and method to provide 911 access in voice over internet protocol systems without compromising network security A system and method to provide emergency call access in Voice over Internet Protocol (VoIP) systems without compromising network security. The system and method enables VoIP emergency signal detection at a user device, and transmission of the VoIP emergency signal f... | 05/08/2007 |
| 7212543 | Method, system and device for establishing communication between different communication networks A method, system and device for communication establishes communications sessions between otherwise incompatible communication networks. A central unit is used to facilitate communication systems between objects, by referring to a database of communication attribute... | 05/01/2007 |
| 7212504 | Time division protocol for an ad-hoc, peer-to-peer radio network having coordinating channel access to shared parallel data channels with separate reservation channel A novel protocol for an ad-hoc, peer-to-peer radio network that provides collision-free channel access with an emphasis on improving geographic reuse of the frequency spectrum. The protocol of the invention is executed on the reservation or control channel, and prov... | 05/01/2007 |
| 7206294 | Movable access points and repeaters for minimizing coverage and capacity constraints in a wireless communications network and a method for using the same A system and method for improving the ability of a wireless communications network, such as a packet-switched data communications network, to provide service to mobile user terminals. The system and method employs a mobile access point, adapted for use with the pack... | 04/17/2007 |
| 7200149 | System and method for identifying potential hidden node problems in multi-hop wireless ad-hoc networks for the purpose of avoiding such potentially problem nodes in route selection A system and method for identifying potential hidden node problems in a multi-hop wireless ad-hoc communication network, such as an 802.11 network. The system and method evaluates the relationship between the neighbors of each respective node to identify nodes of a ... | 04/03/2007 |
| 7197016 | Time division protocol for an ad-hoc, peer-to-peer radio network having coordinating channel access to shared parallel data channels with separate reservation channel A novel protocol for an ad-hoc, peer-to-peer radio network that provides collision-free channel access with an emphasis on improving geographic reuse of the frequency spectrum. The protocol of the invention is executed on the reservation or control channel, and prov... | 03/27/2007 |
| 7190672 | System and method for using destination-directed spreading codes in a multi-channel metropolitan area wireless communications network A system and method for enabling a node in a mobile wireless ad-hoc communications network to use a particular spreading code to spread a message to be transmitted to a destination node without having to provide information on the spreading code to the destination n... | 03/13/2007 |
| 7191277 | Dynamic allocation of devices to host controllers The present technique is associated with a device-controller configuration system for a computer system having a plurality of controllers. The technique utilizes an automatic switching assembly so that each device is routed to one of the controllers based on a data ... | 03/13/2007 |
| 7180875 | System and method for performing macro-diversity selection and distribution of routes for routing data packets in Ad-Hoc networks A communications network which is capable of effectively and efficiently handling fading between mobile wireless user terminals of a packet-switched network with minimal overhead and packet loss, and a method for using the same. The communications network employs an... | 02/20/2007 |
| 7181214 | System and method for determining the measure of mobility of a subscriber device in an ad-hoc wireless network with fixed wireless routers and wide area network (WAN) access points A system and method for determining the mobility of a node in a network, such as a wireless ad-hoc network that requires the node to share its information with other mobile and stationary nodes, such as fixed wireless routers and intelligent access points, so that t... | 02/20/2007 |
| 7178147 | Method, system, and program for allocating processor resources to a first and second types of tasks Provided is a method, system, and program for allocating processor resources to a first and second types of tasks. An allocation of processor resources to the first and second types of tasks is indicated. Data is gathered indicating a first workload level for the fi... | 02/13/2007 |
| 7167715 | System and method for determining relative positioning in AD-HOC networks A system and method for improving the ability of a portable voice and data wireless communications network to provide position information regarding mobile nodes located within a network. The system and method employs mobile access points, wireless routers, and mobi... | 01/23/2007 |
| 7161377 | Bus type connection system in particular for backplanes The invention relates to bus type connection systems, in particular those for wiring backplanes of electronic systems, when the bus comprises connectors distributed in an irregular manner. It consists in selecting segments (D1, D2) over which t... | 01/09/2007 |
| 7158629 | System and method for preemptive goals based routing of contact records A method and system is provided for the preemptive goals based distribution of contact records. This method and system includes devices receiving contact records and providing customer contacts to one or more agents. Interfaced with the device is a distribution modu... | 01/02/2007 |
| 7151769 | Prioritized-routing for an ad-hoc, peer-to-peer, mobile radio access system based on battery-power levels and type of service An ad-hoc, peer-to-peer radio access system having a series of remote terminals, where each remote terminal is capable of forming a node, or hop, of the routing of a call made by one of the series of terminals. The call is routed along a routing path of terminals ba... | 12/19/2006 |
| 7149197 | Movable access points and repeaters for minimizing coverage and capacity constraints in a wireless communications network and a method for using the same A system and method for improving the ability of a wireless communications network, such as a packet-switched data communications network, to provide service to mobile user terminals. The system and method employs a mobile access point, adapted for use with the pack... | 12/12/2006 |
| 7148795 | System and method for management of resources in emergency situations Provided is a method for designing, managing and executing emergency response plans. Specific plan and resources are defined and a defined plan is executed either automatically or manually according to pre-determined or “real-time” parameter definitions. An exec... | 12/12/2006 |
| 7145903 | Multi-master bus architecture for system-on-chip designs A bus architecture system to provide concurrency, fabricated on an integrated circuit for a system on chip design, for connecting a plurality of bus masters to a plurality of bus slaves. The system includes a plurality of multiplexers in communication with each data... | 12/05/2006 |
| 7145900 | Packet-switched telephony call server A system and method for providing packet-switched telephony service. The system provides call control, signaling, and/or delivery of voice, video, and other media in substantially real time. One embodiment of the system includes a call client application on a user d... | 12/05/2006 |
| 7142662 | Method and system for distributing outbound telephone calls A method and system is provided for the distribution of outbound telephone calls. This method and system includes dialing devices receiving call records and providing telephone calls to one or more agents. Interfaced with the dialing device is a distribution module ... | 11/28/2006 |
| 7142524 | System and method for using an ad-hoc routing algorithm based on activity detection in an ad-hoc network A system and method for detecting communication requirements in a network and placing nodes in various stages of activity where conditions allow. The system and method provides an algorithm to detect changes in node activity levels and alter operations, such as upda... | 11/28/2006 |
| 7136587 | System and method for providing simulated hardware-in-the-loop testing of wireless communications networks A system and method for efficiently and effectively simulating hardware-in-the-loop testing of a wireless communications network. The system and method employs an optical matrix-vector multiplier (MVM) for performing optical signal processing to simulate radio frequ... | 11/14/2006 |
