Bizarre Patents
Pizza Pie With Concentric Rings of Crust
A pizza mold for forming a plurality of concentric raised ridges of dough (i.e., crust) on the surface of a pizza pie.
PatentStorm News
Make the Most of Our Site
See this month's Top Inventors and Most Cited Patents.
Stay on top of the latest innovations by subscribing to an RSS feed.
Registered users: Manage your profile.
| Number | Title | Issue Date |
| 8189761 | Method and system for managing calls A method for managing calls includes allocating a plurality of agents among a plurality of queues, receiving a plurality of calls each for connection with at least one of the plurality of agents, and assigning each of the plurality of calls to a queue of the plurali... | 05/29/2012 |
| 7366173 | Method for distributing calls to a group of end points A switching apparatus distributes incoming calls to end point terminals that belong to a service group and that interact with the switching apparatus via messages. The messages query the end point terminals by specifying a range and asking those end point terminals ... | 04/29/2008 |
| 7286661 | Systems and methods for scalable hunt-group management The present invention provides systems, methods, and apparatus for semi-stateless scalable and distributed management of telephone hunt group features in a PBX. In particular, the invention conducts an auction-like phone call handling process in which phone handling... | 10/23/2007 |
| 7249046 | Optimum operator selection support system An optimum operator selection support system, executed by a computer, includes a document computer executable management part, a document feature computer executable extraction part, and a job feature computer executable extraction part. The document computer execut... | 07/24/2007 |
| 7197130 | Dynamic load balancing between multiple locations with different telephony system An allocation component allocates its received calls among a plurality of telephony systems including a first telephony system and a second telephony system. A first routing protocol (RP) component distributes those of the calls allocated to the first telephony syst... | 03/27/2007 |
| 7103172 | Managing caller profiles across multiple hold queues according to authenticated caller identifiers A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold que... | 09/05/2006 |
| 7095842 | Enabling caller controlled hold queue position adjustment A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to re... | 08/22/2006 |
| 7086007 | Method for integrating user models to interface design A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to t... | 08/01/2006 |
| 7082194 | Feedback control of call processing in a communication system switch with script selection based on assigned weightings Techniques are disclosed for processing communications in a communication system switch in which one or more processing scripts are selected for application to one or more communications in accordance with weightings assigned to at least a subset of the processing s... | 07/25/2006 |
| 7050569 | Selecting an interactive application to run while a caller is on hold depending on the caller's expected wait time The present invention, relates to an automated call distribution platform that has the ability to analyze a call queue and determine if a call qualifies for participation in an interactive application, invite a caller to participate in the application and, if the ca... | 05/23/2006 |
| 7043005 | Call processing with statistical weighting of scripts in a communication system switch Calls or other communications are processed in a system switch in accordance with a statistical control mechanism based on the assignment of weightings to call vectors or other processing scripts. The processing scripts specify operations to be performed in processi... | 05/09/2006 |
| 7016485 | Emergency call load management for call centers An emergency call load handling system in a call network has an interactive voice response (IVR) unit associated with a switching apparatus to which calls may be diverted in special conditions, such as during emergencies or disasters when calls to certain destinatio... | 03/21/2006 |
| 7013129 | Queuing for radio channel availability Apparatus and a method for establishing a cellular mobile call. If no radio traffic (voice or data) channels are available for a calling Mobile Station (MS), then a test is made to determine the expected wait time before a channel becomes available. If the expected ... | 03/14/2006 |
| 7006619 | System for accessing different resources having the same identification code A system having at least two communication systems which manage resources in each case, in which in each case an identification code is assigned to the resources for identification, and in which the resources managed by a single communication system can be different... | 02/28/2006 |
| 6978006 | Resource management utilizing quantified resource attributes A system and method are disclosed which quantify one or more attributes of a finite number of resources for effective management of such resources. Quantifiable attributes possessed by a resource may include skills or functional capabilities possessed by the resourc... | 12/20/2005 |
| 6959081 | Expert hold queue management A method, system, and program for expert hold queue management are provided. A call is received at a call center. The call is placed on hold in a hold queue until a representative of the call center is available to answer the call. While on hold in the hold queue, t... | 10/25/2005 |
| 6920215 | Communications system and method for monitoring a group call number of the communications system Computer-controlled communications system, particularly a private branch exchange for telephone and data communication, including a computer with at least one CTI application, a number of terminals which are combined to form a group, and an interface for transmittin... | 07/19/2005 |
| 6788780 | Communications apparatus In a communication apparatus for a communication network, a call distribution unit distributes calls that come in for the communication network to a corresponding switching equipment unit, which is provided for accepting the calls and for forwarding the calls. The s... | 09/07/2004 |
| 6704410 | System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications The system for integrating agent database access skills in call center agent assignment applications dynamically generates data indicative of an agent's effective skill level by mapping the agent's acquired skills into their augmented skills representativ... | 03/09/2004 |
| 6633640 | Methods and apparatus for analysis of load-balanced multi-site call processing systems A multi-site call processing system includes multiple distributed call center sites, and utilizes a load balancing process to distribute calls among the sites for handling by agents. The system generates a multi-site performance score characterizing the p... | 10/14/2003 |
| 6563921 | Automatic call director first in first out accessory An external accessory is added to an automatic call director to ensure first in first out operation for connection to primary resources when secondary resources are accessed prior to primary resources. A controller intercepts resource requests for the cal... | 05/13/2003 |
| 6453038 | System for integrating agent database access skills in call center agent assignment applications The system for integrating agent database access skills in call center agent assignment applications dynamically generates data indicative of an agent's effective skill level by mapping the agent's acquired skills into their augmented skills representativ... | 09/17/2002 |
| 6314177 | Communications handling center and communications forwarding method using agent attributes A communications handling center in which agents are assigned to handling queues for handling incoming communications, and handling attributes are assigned to the agents, is disclosed. The center forwards incoming communications, such as telephone calls, ... | 11/06/2001 |
| 6295353 | Arrangement for efficiently updating status information of a network call-routing system Call centers (143-145) use an event-driven scheme (207) with a filter (366) to send status updates to an associated network call-routing system (150). The filter ensures that only minimal status changes are not reported to the network call-routing system.... | 09/25/2001 |
| 5754639 | Method and apparatus for queuing a call to the best split A call-center ACD switch and queuing method are modified either to respond to an arriving call by determining, for those splits that could handle the call, the present values of a parameter that defines what is a best split for handling the call, determin... | 05/19/1998 |
| 5740238 | Method and apparatus for queuing a call to the best backup split A call-center ACD switch and queuing method are modified either to respond to a call that overflows the call queue of its primary agent split by determining which backup split in which call center is the best backup split for the call, and enqueuing the c... | 04/14/1998 |
| 5721770 | Agent vectoring programmably conditionally assigning agents to various tasks including tasks other than handling of waiting calls An ACD system (101) is programmable by an operator of the ACD system to automatically change the work of a call center agent (106-108) in order to maximize the agent's productivity and to provide a variety of work balanced with "breather" time in order to... | 02/24/1998 |
| 5684872 | Prediction of a caller's motivation as a basis for selecting treatment of an incoming call An improved method and apparatus (12) for handling calls in a call center predicts (206, 312, 410) a caller's level of motivation for making the call and uses (208-212, 314-330, 412-416) the prediction as a basis for determining how to handle the call. Th... | 11/04/1997 |
| 5592542 | Call distribution control method and call distribution control system In a call distribution control method for terminating an incoming call from a trunk or another extension at a pilot extension in a private branch exchange and routing the incoming call from the pilot extension to an idle agent in an agent group, a routing... | 01/07/1997 |
| 5524147 | Method for forming a virtual call center A virtual call center is formed by use of real-time insertion of call-listing requests of new phone calls into existing calls-waiting lists of several ACDs according to time information such as the global age of the calls. Each ACD normally lists the call... | 06/04/1996 |
| 5499291 | Arrangement for automating call-center agent-schedule-notification and schedule-adherence functions A call-management system (14) for a call center (FIG. 1) having a plurality of terminals (12) staffed by agents (13) includes a program-implemented arrangement (24) for communicating each agent's schedule to the agent via the agent's corresponding termina... | 03/12/1996 |
| 5335269 | Two dimensional routing apparatus in an automatic call director-type system In an automatic call director-type system, it is often more desirable to direct an incoming call to an immediately available agent who has less than perfect knowledge of the subject matter rather than forcing a caller to wait for the best qualified agent.... | 08/02/1994 |
| 5329583 | Enhanced automatic call distribution system operation The exemplary embodiment is in an Automatic Call Distributor (ACD). Incoming calls to a system with no available agents can be placed in a queue, or in a departure from the prior art, can be terminated to voice mail. Voice mail messages are classified int... | 07/12/1994 |
| 4953204 | Multilocation queuing for telephone calls This invention relates to methods and apparatus for queuing calls to a multilocation service provider having a plurality of automatic call distributors (ACDs). If all circuits to the ACDs are unavailable, a call is queued in one of a plurality of queues. ... | 08/28/1990 |
| 4951310 | Automatic call distribution system An automatic call distribution system includes a network switch having a plurality of pilot extensions, a plurality of agents being split into a plurality of agent groups, trunks provided for each of the pilot extensions, and line circuits provided for ea... | 08/21/1990 |
| 4451705 | Call completion circuit and method There is disclosed a combined business communication system and an ACD system where each station in the system is available to handle, on a per call basis, either ACD or regular incoming calls. The system is arranged to accept from any user at any station... | 05/29/1984 |
| 3975597 | Call queue release control circuit A call queue release control circuit for automatic toll switchboards is disclosed. The call queue release control circuit is supervised by a plurality of multi-position switches that are set in accordance with decisions made at a chief operator position a... | 08/17/1976 |
