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| Number | Title | Issue Date |
| 7187928 | Call delivery systems for roaming prepaid subscribers The invention provides systems and methods that operate to provide seamless roaming to a prepaid subscriber in as many markets as possible. To that end, the systems of the invention include a location register (LR) that can determine the type, or class, of serving m... | 03/06/2007 |
| 7106843 | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access A method and apparatus for managing institutional telephone activity utilizing a computer-based telephony management unit to connect institutional telephones with outside telephone lines. The unit provides institutional users with fully automated, direct dial and co... | 09/12/2006 |
| 7072643 | Communication assistance system and method The present invention is directed to a communication assistance system comprised of a first database (18) having a plurality of listings where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware (12 | 07/04/2006 |
| 6907111 | Network and method for providing a name and number delivery telecommunications services with automatic speech recognition capability A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for detecting a trigger specific to ... | 06/14/2005 |
| 6795543 | Intelligent routing to automate handling of operator-requested calls A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identify... | 09/21/2004 |
| 6603852 | Operator call-fielding scenario system An operator call-fielding scenario system which displays a response scenario to an operator who is responding to an incoming call includes a memory unit which stores a plurality of scenario parts making up a plurality of response scenarios; a scenario set... | 08/05/2003 |
| 6463147 | Automated directory look-up over multiple switching systems A system for providing automated directory look-up over multiple switching systems in a network. Multiple switching systems are connected in a network. When a first switching system receives a request for a directory look-up, the first switching system ge... | 10/08/2002 |
| 6381325 | System and method for wireless directory assistance A method of providing wireless directory assistance service includes the steps of receiving a call placed by a caller at a telecommunications carrier switch, routing the call to a call management platform coupled to the telecommunications carrier switch. ... | 04/30/2002 |
| 6320923 | BWR jet pump wedge keeper A locking device for use in restraining a jet pump downcomer of a nuclear reactor, including an upper jaw; a lower jaw placed in an opposing position below the upper jaw; and a tightening screw movably supporting the upper jaw and the lower jaw. When inst... | 11/20/2001 |
| 6321098 | System and method for the recording and processing of information in a wireless communication device A wireless communication device provides streamlined access to recording functions that allow a user to readily record information from a called directory information service provider or other predetermined number. Directory service provider numbers and o... | 11/20/2001 |
| 6246759 | Call overflow system and method for overflowing telephone calls between telephonic switches A call overflow system 10 and method for overflowing telephone calls from an originating telephonic switch 12A and a destination telephonic switch 12B is provided. An information element data packet 34 containing information relating to the telephone call... | 06/12/2001 |
| 6236723 | Computer/telephony integration logging application An automated transaction processing system implements a method for tracking information regarding electronic transactions received by an automated transaction processing system. The method includes the steps of initializing an output file and receiving mu... | 05/22/2001 |
| 6188761 | System and method for providing operator and customer services A system and method for providing operator and customer services for automated telecommunications services on an intelligent overlay network (104) is disclosed. Operator and customer services are provided by an intelligent network (102). The intelligent n... | 02/13/2001 |
| 6173051 | Custom routing for multiple carrier interconnection A system and method of customized routing in the interconnection of multiple public switched telecommunications networks for both unbundled switching and for resale. The arrangement utilizes a hybrid combination of an Advanced Intelligent Network (AIN), l... | 01/09/2001 |
| 6148074 | Personal desktop router A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI li... | 11/14/2000 |
| 6016344 | Telephonic-interface statistical analysis system A system D interfaces with a multiplicity of individual terminals T1-Tn of a telephone network facility C, at the terminals callers are prompted by voice-generated instructions to provide digital data that is identified for positive association with a cal... | 01/18/2000 |
| 6009161 | Automated ringing of an operator for directory assistance calls A method of completing a call to a remote directory assistance operator comprises the steps of attempting to place the call and disconnecting an operator position manned by a live operator from the call. Once the operator is disconnected, the call is supe... | 12/28/1999 |
| 5949852 | Method for recording messages for absent parties A method is described for electronically recording messages after the called telephone goes off-hook. The method may be physically implemented by an apparatus in the home or office, or by a system installed in a service provider central office. When a cal... | 09/07/1999 |
| 5940493 | System and method for providing directory assistance information A system and method for providing directory assistance service and information in a multiple service provider and a local number portability environment. An operator services system (OPSS) (15) is functionally connected to a first and a second database (2... | 08/17/1999 |
| 5923746 | Call recording system and method for use with a telephonic switch A call recording system and method records telephone calls routed by a telephonic switch 104 to agents located at computer terminals 108. A call information circuit 110 associated with the telephonic switch 104 detects information, such as DNIS via a DNIS... | 07/13/1999 |
| 5898771 | Method and apparatus for universal telephone operator service A local exchange carrier can provide operator service for a telephone call, whether intra-LATA or not, and in some cases to perform the service so that the call can be passed with the service already provided. Operator services for calls that require prio... | 04/27/1999 |
| 5854833 | Processing using DEF records A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, a... | 12/29/1998 |
| 5822414 | Method and apparatus for automating telecommunications class charging and for reducing operator errors Methods and apparatus for automating telecommunications billing operations and reducing operator errors when processing operator assisted telephone calls is disclosed. In accordance with the invention, when an operator assisted telephone call is being ser... | 10/13/1998 |
| 5812657 | Telephone number data input methods and apparatus Methods and apparatus for inputting telephone number information into an operator workstation are described. In accordance with the present invention, telephone number information may be entered as either alphabetic information using, e.g., the alphabetic... | 09/22/1998 |
| 5764757 | Operator position and method for remote-controlling a speech connection Telephone calls passed from an operator service exchange (3) on to a local operator position (1) are received at the latter and information is issued to the caller. The principle components of the position (1) are (A) a connection (6) to the position desk... | 06/09/1998 |
| 5684867 | Remote data access for operator assistance calls A method and apparatus for serving operator assistance calls from a remote operator assistance system but using the data base of the normal serving operator assistance system to verify the capability of the caller to place the desired call. The call is ro... | 11/04/1997 |
| 5684866 | Method and apparatus for access to telephone operator services A method and system for providing operator services to an interexchange carrier for completing a long distance telephone call for which an operator service is indicated. The interexchange carrier call requiring operator services is connected from the inte... | 11/04/1997 |
| 5633919 | Real-time billing system for a call processing system A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a billing system that processes billing information records for completed calls. In this type of processing, the billing s... | 05/27/1997 |
| 5461668 | Telephonic console with programmable nonvolatile personality memory and method A telephonic console (10) having a visual display (12) and a keyboard (14) for making manual entries to control the console (10) to perform different functions in conjunction with an automatic call distribution system (14) interconnecting telephonic units... | 10/24/1995 |
| 5422944 | Attendant console sharing system and method in centrex A centrex with an attendant console sharing system wherein there is no restriction in an extension line numbering plan so that an attendant console can accept a call to any business group and will connect the call only to the extension line station of the... | 06/06/1995 |
| 5210789 | Interactive telephone operator terminal Disclosed is a technique for presenting information to a telephone operator to enhance the efficient completion of telephone calls. Numerous data bases are generated to make available information concerning any type of telephone call with which the operat... | 05/11/1993 |
| 5056134 | Audible logo for identifying a common carrier This invention relates to the application of an audible logo to a telecommunications call, for identifying the common carrier serving that call. A call is received in an operator assistance system. After applying a calling card prompt tone and prior to co... | 10/08/1991 |
| 5012512 | Telephone operator and agent to database communication arrangement This invention relates to a method and apparatus for communication between an operator or agent position and a switching system and databases. The position includes a display screen and keyboard. Data for controlling a plurality of displays for the screen... | 04/30/1991 |
| 4930154 | Audible logo for identifying a common carrier This invention relates to the application of an audible logo to a telecommunications call, for identifying the common carrier serving that call. A call is received in an operator assistance system. After applying a calling card prompt tone and prior to co... | 05/29/1990 |
| 4899375 | More efficient call handling for operator assistance calls A method and apparatus for processing operator assistance calls with minimum expenditure of operator work time. For collect and person-to-person calls, a first operator at a first operator position determines the type of call and, optionally, the name(s) ... | 02/06/1990 |
| 4677609 | Semi-automated directory assistance systems A semi-automatic directory assistance system uses a directory assistance computer to help an operator at an operator position terminal find the requested directory number. The control processor, a module control unit, of a module of the system controls th... | 06/30/1987 |
| 4623761 | Telephone operator voice storage and retrieval system A telephone operator voice storage and retrieval system is capable of presenting to the caller a played-back, previously recorded response message in the actual voice of the operator on duty at the time. The operator is also able to follow-up the played-b... | 11/18/1986 |
| 4065644 | Electro-optical and electronic switching systems A switching system, specifically useful as a telephone central switching system, to establish a number of simultaneous but independent communication links between selected lines, comprising: (1) a CRT to transmit signals in the form of modulated light bea... | 12/27/1977 |
| 3999019 | Private automatic branch exchange providing line appearance connection of operator complex to single stage matrix An electronic private automatic branch exchange may avoid the need for access trunks and information trunks in the operator complex by utilizing a single stage switching matrix to effect connections between line circuits, trunk circuits, and the operator ... | 12/21/1976 |
