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"Transmission of documents via telephone wires is possible in principle, but the apparatus required is so expensive that it will never become a practical proposition."
Dennis Gabor, British physicist
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| Number | Title | Issue Date |
| RE42901 | Common gateway to call control systems A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program... | 11/08/2011 |
| 7359501 | Telephone call dialling A device for making telephone calls receives input data defining a call destination. The device generates a request message which is output to a control center, a response message then being received from the control center identifying a preferred route for routing ... | 04/15/2008 |
| 7359503 | Method of and system for providing services in a communications network A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking function... | 04/15/2008 |
| 7350099 | Method and system for utilizing a logical failover circuit for rerouting data between data networks A method and system are provided for utilizing a logical failover circuit for rerouting data from a failed network circuit in a first data network to a second data network. The network circuit in the first data network includes a logical circuit for communicating da... | 03/25/2008 |
| 7308093 | System and method for multi-channel communication queuing using routing and escalation rules A system, apparatus, and method for routing work items to agents, wherein the work items can be of one of two or more different communication media types from one of two or more different communication channels. A queuing engine includes a list of routes and each ro... | 12/11/2007 |
| 7305081 | Method for exchanging signaling messages in two phases Signaling messages are exchanged for a call between a calling party to a called party. A setup message for the call is exchanged through at least one gate controller. Network resources are reserved for the call based on the exchanged setup messages. An end-to-end me... | 12/04/2007 |
| 7295665 | Method and system for routing a communication through an alternate carrier A method and system for routing a communication through an alternate carrier. The A method includes recognizing an input number upon which a call is based, assigning primary, alternate and secondary interexchange carriers responsive to the recognizing, and sequentia... | 11/13/2007 |
| 7269253 | Telephony control system with intelligent call routing A communications system and method, wherein a plurality of communications are received, each having associated classification information, information representing characteristics of at least three potential targets are stored; and an optimum target for each communi... | 09/11/2007 |
| 7260633 | System and method for processing requests from newly registered remote application consumers A system and method for pre-allocating resources for use by registering consumers of applications and/or services available via a protocol that identifies a user through items including, but not limited to, a cookie and/or a persistent connection (e.g., the Internet... | 08/21/2007 |
| 7242755 | Dynamic routing for a telephone conference call A method and system are disclosed to provide a conference among conference participants over a communication network. A routing system receives conference utilization data from a plurality of conference systems. The routing system receives a request to join the conf... | 07/10/2007 |
| 7233651 | Method and system for providing enhanced call waiting and caller identification An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner t... | 06/19/2007 |
| 7231032 | Negotiated routing in telephony systems A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and ... | 06/12/2007 |
| 7231022 | Optimal call coverage method and apparatus A messaging architecture including at least two messaging systems, each messaging system being associated with a telephony switch connected to at least one messaging system subscriber and a mailbox for providing voice messaging services for calls to said at least on... | 06/12/2007 |
| 7216348 | Method and apparatus for dynamically balancing call flow workloads in a telecommunications system A call flow server is disclosed that processes call flow events from a plurality of gateways bridging between traditional circuit-switched networks and packet-switched networks. The call flow server server, which may be implemented with either a single processor or ... | 05/08/2007 |
| 7212516 | Network spanning heterogeneous call center and method of operation A network spanning heterogeneous call center system and method of operation is disclosed. A particular illustrative system is for use with a circuit-switched private branch exchange and a packet-switched private branch exchange. This system includes a circuit-switch... | 05/01/2007 |
| 7206397 | Method for allocating network resources Network resources for a call between a calling party and a called party are allocated. The network resources for the call are reserved based on a reservation request. In particular, the network resources for the call are reserved based on a reservation request. Prio... | 04/17/2007 |
| 7187935 | Method and software for low bandwidth presence via aggregation and profiling A method and software for determining the presence status of a client device while decreasing the use of available bandwidth used. A software module collects a client's presence status, optionally over one or more time periods. The collected presence status is combi... | 03/06/2007 |
| 7184534 | Using a telephony application server for call control with a voice server A method of linking call control functions of a telephony server with voice processing functions of a voice server using a common server side program can include receiving a call in the voice server, invoking the server side program to generate a voice processing sc... | 02/27/2007 |
| 7170993 | Methods and apparatus for automated monitoring and action taking based on decision support mechanism Techniques are provided for use in accordance with such systems as web sites operating electronic commerce (e-commerce) applications, interactive voice response (IVR) systems and workflow systems for providing automated monitoring of user activity and personalized a... | 01/30/2007 |
| 7162017 | System and method for determining an optimal threshold for increasing telephone line capacity and for evaluating line management policies A method determines a threshold for increasing telephone line capacity in a telecommunications system. The method includes receiving a group of parameters that relate to at least one of a telephone line management policy (1030), environmental parameters (1... | 01/09/2007 |
| 7149287 | Universal voice browser framework A system and method for providing voice communications over a network, including a media server having a voice rendering platform for supporting voice-based user interactions. The voice rendering platform provides prompting, information collection and validation, an... | 12/12/2006 |
| 7146000 | Routing engine for telecommunications network A system for automated installation of a communication line using an optimal route between a source location and a destination location is disclosed. The system includes a routing engine providing an automated design process for rendering the optimal route. The rout... | 12/05/2006 |
| 7133830 | System and method for supporting platform independent speech applications A system and method for providing end user speech applications. The system is embodied in an application environment framework which exchanges messages with a target execution platform having a local call flow interpreter. A speech application comprised of a plurali... | 11/07/2006 |
| 7130402 | Communication request processing system communication request processing method communication request processing apparatus To extract part of a large volume of traffic and adjust the total volume of traffic dynamically. When a communication request is originated from a telecommunications apparatus, a communications control unit makes an inquiry to a service control unit. The service con... | 10/31/2006 |
| 7095842 | Enabling caller controlled hold queue position adjustment A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to re... | 08/22/2006 |
| 7080377 | Method for effective utilizing of shared resources in computerized system A method for utilizing shared resources in a computerized system, where commands are processed by a processor and executed by one or more of the shared resources, the method comprises steps: a) deriving, from each of the commands, subcommands respectively related to... | 07/18/2006 |
| 7076051 | Promoting caller voice browsing in a hold queue A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an inc... | 07/11/2006 |
| 7068771 | Method and network for routing a communication through an alternate carrier A method and system for routing a communication through an alternate carrier. The A method includes recognizing an input number upon which a call is based, assigning primary, alternate and secondary interexchange carriers responsive to the recognizing, and sequentia... | 06/27/2006 |
| 7050561 | Restoration scheme for mesh-based switching networks A method and apparatus are provided for the management of multiple-node networks to provide for efficient and rapid determination of an alternative connection path through the network to avoid a fault in the connection path. The present invention seeks to minimize t... | 05/23/2006 |
| 7035935 | Communications service provider network The present invention is directed to a method and system for enhancing the routing of telephony data. According to an example embodiment of the present invention, a telephony private branch exchange routing arrangement is adapted to route IP telephony data. The rout... | 04/25/2006 |
| 7027581 | Method for exchanging signaling messages in two phases Signaling messages are exchanged for a call between a calling party to a called party. A setup message for the call is exchanged through at least one gate controller. Network resources are reserved for the call based on the exchanged setup messages. An end-to-end me... | 04/11/2006 |
| 7020263 | Method and apparatus for dynamically allocating bandwidth utilization in a packet telephony system A network monitoring agent is disclosed that monitors network conditions, such as traffic volume, and determines when to dynamically adjust the encoding scheme for one or more connections. The network monitoring agent can select an encoding standard based on, for ex... | 03/28/2006 |
| 7020264 | Negotiated routing in telephony systems A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and ... | 03/28/2006 |
| 7016484 | System and method for effecting inside plant load balancing in a telecommunications system The present invention utilizes a software application running on a digital computer (20) to enable a load balancing technician to assign customers services by assigning a specific port on a specific card in a telecommunications switch (10) to a service... | 03/21/2006 |
| 6996223 | Method, apparatus and computer program product for interactive phone call routing in a service provider network and information processing in an enterprise network A phone call is routed in a telephone service provider network in interaction with information processing in an enterprise network includes receiving a call by a telephone service provider network (“TSPN”) from a caller. The call is directed to a callee associat... | 02/07/2006 |
| 6977898 | Method for supporting high priority calls on a congested WAN link A network node is configured to negotiate for connections for high priority calls (e.g., voice calls) received at the node in the face of otherwise congested outbound communication links. The negotiation is conducted in a fashion that will preserve connections for e... | 12/20/2005 |
| 6978002 | Dynamic routing for a telephone conference call A routing system according to an embodiment of the invention dynamically routes a conference call to a selected conference system. The routing system includes a communication interface, a conference interface, and a processing system. The processing system accesses ... | 12/20/2005 |
| 6975718 | Automated route plan generation A communication system includes a tenant with multiple physical locations that include a number of packet enabled telecommunications devices managed by one or more call managers. To generate a route plan for use by a call manager in managing calls from these devices... | 12/13/2005 |
| 6959081 | Expert hold queue management A method, system, and program for expert hold queue management are provided. A call is received at a call center. The call is placed on hold in a hold queue until a representative of the call center is available to answer the call. While on hold in the hold queue, t... | 10/25/2005 |
| 6954527 | Network configuration control method and network configuration control unit A network configuration control method and a configuration control unit enable configuration reservations of a network. Simultaneous reservation of opening and closing of a network section is performed if the same network section is not in operation at the time of o... | 10/11/2005 |
