Class 379/218.02 - Performed by operator (e.g., butt-in, busy verification)

Subclass of Class 379 - Telephonic communications
Definition: Subject matter wherein the special service is performed
No. of patents: 20
Last issue date: 05/08/2012

Number	Title	Issue Date
8175249	Technique for effectively collecting and analyzing data in providing information assistance services In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such calls. In accordance with the invention, the collected data is analy...	05/08/2012
8027452	Method for exploitation of location proximity to derive a location of employees utilizing instant messaging A method for exploitation of location proximity to derive a location of an employee in a corporation utilizing instant messaging or automatic telephone calls is provided. A search request for a location of an employee is received. A look up of coworkers of the emplo...	09/27/2011
7916852	Method and system for providing quick directions A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical ...	03/29/2011
7412036	Method for establishing a telephone connection by voice control and corresponding voice server Voice-activated telephone call connection method and corresponding voice server. According to the invention, the voice server (SV) comprises customised directories (A1, A2, A3, . . . ) associated with voice recognition pattern...	08/12/2008
7372950	Method for supporting the communication of information via a communications system The invention concerns a method for supporting the communication of information via a communications system, as well as a service unit, an electronic agent, software products and servers for supporting the communication of information via a communications system whi...	05/13/2008
7340040	System and method for real-time, personalized, dynamic, interactive voice services for corporate-analysis related information A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber corporate analysis related information, including information derived from on-line analytical processing (OLAP) systems. More spe...	03/04/2008
7248863	Alert-me management system for telecommunications infrastructure and method of operation thereof An alert-me management system for a telecommunications infrastructure and a method of providing an alert-me service. In one embodiment, the system includes: (1) distributed alert-me request servers configured to receive and aggregate alert-me requests pertaining to ...	07/24/2007
7133753	Information providing system An information providing system for vehicles includes: a first information center; a second information center; and an on-vehicle apparatus. The first information center includes a voice line to be used by an operator, an information search device that executes a se...	11/07/2006
6999563	Enhanced directory assistance automation The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech responses from a directory assistance inquiry are individually converte...	02/14/2006
6917678	Method and apparatus for monitoring telephonic members and providing directory assistance Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connectio...	07/12/2005
6870917	Methods and systems for call interruption services Methods and systems are provided that can automatically facilitate busy line validation (BLV) and emergency interrupt (EI) services with the aid of various sensors and systems that can automatically determine the status of a given phone-line, and further provide a m...	03/22/2005
6792096	Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of ...	09/14/2004
6754326	Method and apparatus for monitoring telephonic members and providing directory assistance Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connectio...	06/22/2004
6658104	Method and apparatus for alerting users A system includes a plurality of communication devices and a telephony exchange system. The telephony exchange system is adapted to communicate with the plurality of communication devices. The telephony exchange system comprises receiving an alert signal,...	12/02/2003
6611585	Method and apparatus for intelligent release link trunk A system and method to connect a caller to a callee through the services of an operator, the method comprising: connecting the caller to the operator through an origination switch; connecting the operator to the callee through a destination switch; sendin...	08/26/2003
6594352	Method and system for automatically providing a customer billing identifier for a directory assistance extension call to a switch in a public telephone network A telephone network capable of handling directory assistance calls includes a switch, connection circuitry coupled between the switch and a directory assistance center, and call origination circuitry. In response to receipt of a incoming directory assista...	07/15/2003
6449353	Telecommunication number processing technique for a telephony server A system for implementing a telecommunication number processing technique is disclosed. The deployed system, e.g. a call center, comprises a CT server and a telecommunication switch. The deployed system can further comprise a computer network. The CT serv...	09/10/2002
6310946	Method for interrupting a telephone call after receiving a busy signal A telephone subscriber placing a telephone call through a telecommunications network (10) to a telephone line carrying an existing call may interrupt that call by entering an interrupt code to the network. Upon receipt of the code, the network verifies wh...	10/30/2001
6212270	Control of telemetry interface gateway for a voice call Relates to apparatus and methods for permitting an agent of a utility or service bureau to access customer metering equipment before or during a conversation with the customer. For accessing before a call, while the customer is still on-book, an alert sig...	04/03/2001
6208726	System and method for automated emergency call breakthrough An emergency breakthrough system allows users to break through a busy signal, using an automated rather than operator assisted technique. Upon receipt of a busy signal, rather than hanging up and dialing an operator to gain a manual assistance for third p...	03/27/2001

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Class 379/218.02 - Performed by operator (e.g., butt-in, busy verification)